What is the human secretary of the personal communication assistant used for?

The product functions of the personal communication assistant are as follows: 1. Missed call reminder: When the user misses the call due to the inability to answer normally, such as shutdown, not in the service area, or when the user is busy, the system automatically gives voice prompts to the calling user, and at the same time sends a missed call reminder text message to the called user.

2. Number book management: provide unified management of network address book and address book, users can upload address book through SMS, **, manual agent, etc., and permanently save it to the communication assistant platform to prevent loss. Registration numbers and associated numbers can share a network address book.

3. Voice dialing: Users only need to dial 118114-9 and say the name of the person stored in the address book, and the system will perform voice recognition and automatically dial the number. 4. SMS service:

Users can request a text message from a live agent by calling 118114-9 or by logging in to Communications Assistant Self-Service** to send a text message to a contact or group in their address book. 5. Manual secretary: After the user dials 118114-9 to enter the artificial agent, he can enjoy services such as number book management, missed call answering, call forwarding settings, and sending text messages on behalf of the user.

6. Schedule reminder: For some important events, such as meetings, important reminders, etc., you can call 118114-9 to enter the artificial agent or log in** to set up. 7. Call Forwarding Settings:

When the user's mobile phone is forgotten or out of battery, you can dial 118114-9 to enter the human agent or log in** to set up call forwarding to the designated number Information service: Provide 15 minutes of free 160 information service for mobile phone information package users every month. Click "****" below for more services.

Communication assistant is a value-added service application provided by China Telecom for the majority of mobile phone users, is the user's all-weather personal assistant, users can handle it through telecom customer service, telecom business hall, telecom online business hall and other channels, the tariff is 5 yuan per month.

The main business functions include:

**Pick-up: When the user is inconvenient to answer**, you can transfer **to the human assistant to answer on your behalf.

**Dialing: Help users dial what they need**.

Number change notification: When a user changes a mobile phone number, the contact person of the original user can call the original number and receive a text message prompting the user to change the new number.

Difference Between Secretary and Assistant.

Secretaries are generally responsible for office housekeeping and daily chores, and are generally not involved in management matters. The assistant is the general manager who can perform his duties on his behalf when he is not available.

Definition of "secretary", a secretary is a person who directly assists a leader (or employer) in the implementation of management in a comprehensive manner dealing with information and things.

This definition can be understood from three perspectives.

1.The fundamental object of secretarial services is the leader.

2.The basic mode of secretarial activities is the handling of information and services.

3.The fundamental nature of secretarial activities is subsidiary.

The meaning of secretarial practice: the process of secretarial workers directly acting on practical things and things through specific operations.

Secretary and assistant are two different positions, the difference is that:

2. Compared with the secretary, the assistant has more administrative affairs, such as dealing with administrative affairs, especially when the leader is not on a business trip, meeting, etc., he has the right to handle and decide on administrative affairs, while the secretary cannot;

3. The responsibility of the secretary is to upload and distribute to the leader, and the assistant also has this function, but in some cases, the assistant can directly deal with these uploaded and issued matters.

The secretary mainly serves the leader, and the assistant serves the company.

The assistant is a position higher than the department manager and lower than the general manager, and he has certain decision-making power, but the secretary is a simple clerical job, and only has the obligation to obey the orders of the superior.