What are the Consumer Guarantees Rules?

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At present, the first consumer protection service is divided into: truthful description of goods, seven days no reason to return and exchange, and false compensation.

The consumer protection service refers to the application made in accordance with this agreement and after the application is accepted, the user in accordance with the provisions of this agreement and other publicity specifications of the website, according to the consumer insurance draft Yinghong obstacle service Songhuai service project (hereinafter referred to as the "service project"), according to the consumer insurance draft Yinghong obstacle service Songhuai service project (hereinafter referred to as the "service project"), the user through the e-commerce platform of **.com, and the use of Alipay services to other **users (hereinafter referred to as the buyer key book)** of the corresponding after-sales service provided to the buyer.

The consumer protection service is a service provided by the user to the buyer, and the user is the person responsible for the service, not the relevant responsible person. Except as otherwise provided in this Agreement, users may choose to participate in specific services according to the types of goods they sell and their wishes.

(1) The content of this agreement includes the text of the agreement, the rules mentioned in the text and all the rules that may be published online on consumer protection services in the future (hereinafter referred to as the "Consumer Protection Service Rules"), including but not limited to the "Service Rules for Truthful Description of Goods", "7-day No Reason Return and Exchange Rules", "** Guarantee Service Rules", "False One Compensation Three Rules", "Virtual Items Lightning Delivery Rules", "Digital and Home Appliance Products 30-day Maintenance Rules". All such rules shall be deemed to be an integral part of this Agreement and shall have the same legal effect as the body of the Agreement.

2) The services referred to in this agreement, including but not limited to the truthful description of the goods, 7-day no reason to return and exchange, ** guarantee service, and false compensation.

3. Lightning delivery of virtual items, 30-day maintenance of digital and home appliance products, etc., of which the truthful description of the goods is a mandatory service item for all users, and the **** merchant should also choose 7 days for no reason to return and exchange, ** guarantee two services. These services shall be deemed to be services provided by the User to the Buyer.

Consumer protection service items usually include "truthful description of goods", "7-day no reason to return and exchange", "fake one pays three", "virtual item lightning delivery" and other categories, and sellers can choose to join different types of items.

1) Truthful description: Consumers who purchase goods that support this service can apply for compensation if they are found to be different from the seller's description.

2) Seven-day no reason to return or exchange: After the consumer purchases the goods that support this service, if he does not want to buy them within 7 days after signing for the goods, the seller is obliged to provide the customer with the return and exchange service.

3) Fake one pays three: Consumers who buy goods that support this service can apply for triple compensation if they are found to be fake.

4) Lightning delivery: Consumers can enjoy "lightning delivery" when they purchase goods that support this service, and if the seller does not deliver the goods in time, the buyer can apply for compensation.

5) **Guarantee: The seller promises to provide "**Guarantee" service, which can make customers buy with confidence!

Only users who meet the following conditions may apply for the provision of consumer protection services in accordance with the provisions of this Agreement

1) The user must be a registered user of ** network;

2) The success rate of the user's complaint shall not exceed 1%; (**** merchants are not subject to this restriction) 3) The user agrees to deposit the deposit in his Alipay account in accordance with the provisions of this agreement and authorizes ** to freeze;

5) The user is a **** merchant;

6) The user's application has not been rejected by ** or Alipay.

Hello, The answer to your question is as follows:

The "Consumer Protection Plan" is a service for buyers to prepare for the safety of shopping**, and the first phase of the current launch is an advance compensation. The advantages of joining the Consumer Guarantee Program include:

1. Add special marks to your products, and have an independent filtering function, so that your products can be found by buyers immediately.

2. Products with advance payment marks are highly credible and easier for buyers to accept.

Seller Application Requirements:

Sellers: All sellers are automatically enrolled in the Consumer Protection Program