What is the Social Service Pledge System?

It refers to the industries, departments, and units that undertake social service functions, disclosing the content, standards, procedures, time limits, and responsibilities of services, and establishing oversight bodies and whistleblowing**, clarifying compensation standards, and making compensation to service recipients in accordance with provisions for violating commitments. It has a certain legal effect and strong normative and binding force, because the relevant commitments must be implemented and fulfilled under the open supervision of the society, so that the power in the hands of the staff of the commitment unit has become a responsibility.

1. Service time commitment. Establish a system of handling things when encountering problems, where the business that meets the prescribed procedures and can be accepted and completed on the same day must be completed on the same day, and the procedures are incomplete to explain clearly, and issue a re-application form that needs to be re-completed, after the re-completion procedures, ensure that the second time is completed, never let foreign businessmen or the masses run a third trip, and the things that cannot be done must be explained clearly to the masses.

2. Commitment to service quality. The window unit implements one-stop service and simplifies the procedures and procedures. The service window and relevant places should post the relevant business handling instructions, service procedures, service procedures, charging items, standards, etc., set up convenient signs, print service guides, provide the seats and pen and ink required to fill in, set up a consultation desk, and carry out consulting services.

3. Service attitude commitment. Civilized service, polite treatment, smiling, enthusiastic attitude, civilized language, enthusiastic, sincere and patient. The opinions of all service users should be satisfied, and reasonable requirements should be met as much as possible.

4. Commitment to service environment. Consciously maintain the environmental hygiene of the service place, place objects in a neat and orderly manner, keep tables, chairs, countertops, floors, railings, doors and windows, and equipment clean, do not litter fruit peels, paper scraps, and do not spit.

1. The service commitment system refers to the system in which the unit makes public commitments to the public on the content, procedural time limit and service standards of external services in accordance with its own functional requirements, and takes effective measures to ensure the implementation of the commitments, and consciously accepts the supervision of the masses.

2. The service pledge shall follow the principles of openness, fairness, impartiality, convenience and efficiency, consider the management of service objects everywhere, in everything, and at all times, simplify the handling procedures, shorten the time limit for handling, improve the efficiency of the service, and provide high-quality services.

3. Clarify the service content:

1) Brother consulting services. When foreign businessmen come to our county to understand and negotiate investment-related matters, they need our bureau to provide relevant information, and our bureau will be duty-bound to provide dust-hungry services. Consult foreign businessmen's questions about investment, and answer them in detail until they are satisfied.

2) Festival and holiday services. All foreign businessmen who come to our county for inspection, negotiation and investment procedures will be warmly received and handled as usual when they return to holidays or rest time.

3) Application formalities services. According to the requirements of the "Preferential Measures for Encouraging Foreign Investment in Huilai County", all projects that are allowed to be established by foreign investors in policies and regulations shall be approved within 3 working days after receiving all qualified documents; Those who exceed the examination and approval authority of the Bureau need to report to the Planning Commission at the next higher level for examination and approval. For the project, our bureau will send staff to assist in handling it.

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4) Coordination services. In the process of going through the formalities, if it is necessary to coordinate with other departments and units, we must actively handle the relevant formalities for the foreign-invested enterprises.

5) Follow-up service. For the projects under construction or put into operation that have been approved, follow up and contact, find difficulties and problems, and actively assist in solving them.

1. Adhere to the purpose of serving the people wholeheartedly, work in a civilized manner, use civilized language, prohibit taboos in service, and consult the masses with enthusiasm and patience. 2. Conscientiously implement the party's line, principles, and policies, ensure the smooth implementation of government decrees, standardize administrative management behavior, improve administrative efficiency, earnestly perform administrative examination and approval management functions, and establish an image of the organs as honest, diligent, pragmatic, and efficient. 3. Each window unit of the center should clarify its responsibilities.

Legal basis: Regulations of the People's Republic of China on Information Disclosure

Article 10: The administrative organ that produced the ** information is responsible for disclosing the ** information produced by the administrative organs. The administrative organ that stores the information obtained from citizens, legal persons, and other organizations is responsible for disclosing the information; The administrative organ that produced or originally obtained the information is responsible for disclosing the information of other administrative organs. Where laws and regulations have other provisions on the authority to disclose information, follow those provisions.

Where dispatched bodies or internal bodies established by administrative organs perform administrative management duties in their own names in accordance with laws and regulations, the dispatched bodies or internal bodies may be responsible for information disclosure efforts related to the administrative management functions performed.

Where two or more administrative organs jointly produce ** information, the administrative organ that took the lead in producing it is responsible for disclosing it.

Article 11: Administrative organs shall establish and complete coordination mechanisms for information disclosure. Where the information disclosed by administrative organs involves other organs, it shall consult and confirm with the relevant organs to ensure that the information disclosed by the administrative organs is accurate and consistent.

Where administrative organs' disclosure of ** information requires approval in accordance with laws, administrative regulations, and relevant state provisions, it is to be disclosed upon approval.

Article 12: ** Information Disclosure Guidelines and ** Information Disclosure Catalogs compiled and published by administrative organs shall be promptly updated.

Legal analysis: refers to the organs, especially some "window" units, in order to improve the work style, improve the work efficiency, on the basis of complying with laws, regulations and relevant provisions, to the management and service objects to make a commitment to the quality of services and service time limit, and through the public to the public, and accept the public supervision system. The promise made by Hu Bureny on the pants shooting service must be fulfilled, and the breach of the promise should be dealt with or punished accordingly.

Legal basis: Regulations of the People's Republic of China on Information Disclosure

Article 7: All levels of people shall actively promote information disclosure efforts, gradually increasing the content of information disclosure.

Article 8: All levels of people's ** shall strengthen the standardization, standardization, and informatization management of ** information resources, strengthen the establishment of ** information disclosure platforms, promote the integration of ** information disclosure platforms and government service platforms, and increase the level of handling ** information disclosure.

Article 9: Citizens, legal persons, and other organizations have the right to supervise administrative organs' information disclosure efforts, and to submit criticisms and suggestions.

The meaning of the social worker certificate commitment system is as follows:

The notification and commitment system means that the applicant promises that he or she has met the application conditions informed, and the applicant does not need to bring the proof of academic qualifications, proof of years of working experience in relevant professions and other supporting materials to the site for qualification review.

It includes that the applicant has been aware of the prescribed certification obligations, the content of the certificate and the application conditions, has met the application conditions and requirements of the notification, the information filled in is true, accurate, complete and valid, and is willing to bear the responsibility of false promises, as well as the truth of the intention of the promise.

When registering, candidates must fill in the relevant information objectively, accurately and completely, and the system automatically generates an electronic version of the "Professional and Technical Personnel Qualification Examination Registration Certificate Notification Commitment System Application Commitment", and the candidates themselves sign (submit) the application commitment, and are not allowed to commit to the draft on behalf of the applicant. The electronic copy of the application commitment can be saved.

If you believe that you meet the requirements for the social work exam, that is, you meet the academic requirements and the corresponding professional experience requirements, you can choose the commitment system to ensure that you do meet the conditions and are willing to take the corresponding responsibilities for them.

Information such as proof of employment is not required at the time of registration. However, it does not mean that unqualified candidates can successfully obtain the certificate if they choose the commitment system. Because there is also a post-test review before individual exams, that is, random spot checks, candidates are required to submit academic certificates, degree certificates, work certificates or social security records online or offline.

The differences between the social worker's notification and non-notification commitment system are as follows:

1. The difference is that the notification and commitment system will not conduct qualification review, and the failure to inform the commitment system will conduct strict qualification review.

2. The notification and commitment system means that the applicant promises that he or she has met the application conditions informed, and the applicant does not need to bring the academic certificate, the certificate of the number of years of work in the relevant profession and other supporting materials to the site for qualification review. If you do not inform the pledge system, you will be eligible.

3. If you choose the "notification and commitment system", indicating that you promise to meet the registration conditions, after the personal information filled in by the candidate is verified, you can directly sign the letter of commitment, pay the fee, and complete the registration. There is no need for further qualification verification during the registration period. If you choose the "non-notification commitment system", candidates who apply for the exam need to go through the qualification review in accordance with local requirements, and can only register after passing the review.

Notification and commitment system for certification matters:

It means that when the administrative organ handles matters such as the registration of the permit for the detention of the law, it informs the parties in writing of the obligation to prove or the conditions for proof stipulated in the laws and regulations, and the applicant makes a written commitment that the conditions, standards and requirements have been met, and at the same time is willing to bear the legal responsibility for the untruthfulness of the promise, the administrative organ will no longer ask for the certificate and will directly handle it.

It is concentrated in areas closely related to the production and life of enterprises and the masses, such as household registration management, market entity quasi-operation, qualification examinations, social insurance, social assistance, health examinations, legal services, etc., and the frequency of use is high or it is difficult to obtain.

According to the actual work of the unit, formulate service standards and principles for the convenience and benefit of the people, standardize the work procedures, and improve the work efficiency. Commitment Content. According to the terms of reference, job responsibilities, combined with the hot issues of concern to the public, determine the content of the service commitment.

The content of the service pledge should include the specific matters of the service, the time limit of the service, the supervision and complaint method of the promise, and the liability for breach of the promise. Publicly committed to the content. The content of the pledge should be announced in a conspicuous position in the office premises, such as handling procedures and flow charts.

Overseer. Accept supervision and reporting of violations of promises by setting up a performance pledge monitoring desk, complaint and report boxes, or holding mass reception days. It is necessary to conscientiously accept complaints and reports from the masses, promptly investigate and deal with empty shooting, and give feedback to the parties.

Breach of Promise. Personnel of their units who violate the pledge system should be punished in terms of administrative, legal, and economic aspects, and they should be strictly enforced. Where losses are caused to the parties, compensation shall be made in accordance with the promised standards.