Vipshop Skincare Product Return Conditions

The purchased goods are not suitable for dislike, in order to ensure that the goods do not affect the secondary sales, and within 7 days of signing for the goods, you can provide an unconditional return service, such as the ordered goods are cosmetics, perfumes, intimate clothing, personal care products, etc., if there is no quality problem, it is impossible to return, and a small number of goods need to be returned according to the official requirements of the relevant brand, and the details should be paid attention to check the product description when purchasing.

I don't know if you have found that Vipshop's customer service is very pitiful?

Pit 3: Said to be free of charge, in fact, the round-trip freight is borne by you (lessons learned from practice).

Let's talk about my experience first, I recently bought two Nike schoolbags and two pairs of Anta shoes at Vipshop, when the schoolbag was delivered, one of them was folded and pressed obviously, asking for return or Vipshop compensation, because the app page showed that there was no goods off the shelves, but the customer service said that there was still a stock, you can help me replace the goods, but the result was not as good as the previous one, and I didn't give Vipshop compensation, saying that the card is strict now, and I can't give it, and I will be charged 10 yuan for shipping when I return the goods.

The two pairs of Anta shoes I received were also, a pair of black shoes obviously overflowed with glue and wanted to return it, the customer service said that it could be returned, and 10 yuan was charged for freight, I thought at the time, 10 yuan would be enough. As a result, the courier came to the door and asked for a 10 courier fee. I don't know why the return adds up to deduct me 20 yuan (10 yuan will be deducted for refunds, and 10 yuan will be charged for door-to-door pickup), obviously it is a quality problem, I still doubt that it is **.

Then I thought about it, isn't it my loss, I didn't do anything, I have to charge me 20, and then I thought about complaining about customer service, and the customer service said that this is the rule, so I went to ** contact, until this happened, I didn't know, there is no manual customer service channel at all!!

I found out that the original return of Vipshop is so pit, I have always thought that the return is convenient, this time back and forth I took a look at it 20 yuan is gone, I have also returned it before, I have not paid attention to the original return I also have to deduct the freight of the previous delivery, and I also gave 10 yuan when the return was returned. The refund is very fast, and I look at it, and it's 10 yuan less. . . So to speak, plus the first few returns, back and forth, by virtue of the lack of dozens of pulls.

**There is also freight insurance, Jingdong has never had a handling fee for returns, and my colleague said that Vipshop would be good, and it is estimated that it is as confused as me, and the money will be deducted if it is returned.

Since many people have been cheated, summarize the experience of this time and tell everyone how to properly complain about Vipshop and protect their rights and interests?

1. Go to the China E-commerce Complaint and Rights Protection Public Service Platform to complain, or call 020-12315 to complain. Because Vipshop is in Guangzhou, I can only call the complaint in Guangzhou**, I tried it. You need to provide the order time and order number, and the government affairs department in Guangzhou will record and feedback to the relevant departments for investigation;

2. Complain to the industrial and commercial or consumer association, and call 020-12315 directly to complain.

Don't think about looking for Vipshop customer service, they have a very tough attitude, they won't say that they will deduct the money to you, and they will hang you directly with him**, I have been hung twice, and I was forced to complain.

After the complaint, just wait for the Guangzhou government affairs department to contact you, and I believe it will be resolved.

Seven days of free shipping free return and exchange.