Etiquette requirements for behavior, etiquette requirements for speech and behavior

Etiquette is the minimum moral norm that human beings require people to abide by in order to maintain the normal life of society, which is gradually formed in the long-term common life and mutual interaction between people, and is fixed in the form of customs, habits and traditions. For a person, etiquette is the external manifestation of a person's ideological and moral level, cultural accomplishment, and communication ability, and for a society, etiquette is a reflection of a country's social civilization, morality and living habits. Attaching importance to and carrying out etiquette education has become an important part of moral practice.

The content of etiquette education covers all aspects of social life. In terms of content, there are grooming, manners, expressions, clothing, conversation, and dealing with people; From the object point of view, there are personal etiquette, public place etiquette, hospitality and guest etiquette, table etiquette, gift etiquette, civilized communication, etc. The norms of behavior in the process of interpersonal communication are called etiquette, and the performance of etiquette in speech and action is called politeness.

To strengthen the practice of ethics should pay attention to etiquette, so that people are in"Respect, self-discipline, moderation and sincerity"In principle, conduct interpersonal communication and say goodbye to uncivilized words and deeds.

Etiquette, etiquette, and politeness are rich and diverse, but it has its own regularity, and its basic etiquette principles: first, the principle of respecting people; The second is the principle of self-discipline, that is, in the process of communication, we should be self-denial, prudent, proactive, consciously voluntary, polite to others, consistent with the outside and the inside, self-comparison, self-reflection, self-demand, self-inspection, self-restraint, not arrogant, duplicitous; the third is the principle of moderation, moderation and decency, and mastery of proportion; Fourth, the principle of sincerity, sincerity, treating people with sincerity, not acting on the spot, and inconsistent words and deeds.

To create a good social image, you must pay attention to politeness and etiquette, and for this, you must pay attention to your behavior. Manners and etiquette are the expression of self-sincerity, and a person's external behavior and actions can directly indicate his attitude. Be polite, down-to-earth and generous, abide by the general etiquette of advance and retreat, and try to avoid all kinds of impolite and uncivilized habits.

Visit a customer's office or home, ring the doorbell or knock gently before entering, and then stand at the door and wait. Do not ring the doorbell or knock on the door for too long, and do not enter the room without anyone or without the permission of the owner.

When you see a customer, you should nod and smile and salute, and if you have not made a reservation in advance, you should apologize to the customer before explaining your intention. At the same time, take the initiative to greet or nod to everyone present. Talk to customers with a positive attitude and a gentle tone, listen carefully when talking to customers, and give "yes" first when answering.

Look at each other with your eyes and keep paying attention to each other's expressions.

Don't blow your nose, pick your ears, pick your teeth, maniure, yawn, cough, sneeze in front of customers, you can't help it, you should cover your mouth and nose with your hands, face to the side, try not to be present, don't throw confetti, etc. It's a few details, but they all add up to the customer's total impression of you.

Speech and demeanor are also an art. We must pay attention to etiquette in our lives. In this way, it seems that we are qualified and educated. Make a good impression.

Mannerisms: including the etiquette of speaking. When talking to others, be honest.

Don't be perfunctory. We can't talk about it exaggeratedly or be insincere. Don't flatter others unrealistically.

The tone should be gentle and serious, and the voice should be appropriate. Pay attention to civilized language.

Behave civilly. There is a standing phase when standing, and there is a sitting phase when sitting. Be energetic. Don't make small gestures in formal settings. Be sure to pay attention to details. This requires that no matter what the occasion, we should be strict with ourselves.

No spitting, no littering, and no loud noises in public.

Don't be too pompous, be polite, and be respectful.