What are the speech etiquette, and what are the requirements and principles of speech etiquette?

1. Voice requirements.

Use a low voice and don't raise your voice.

The voice is cordial, not rough and sharp.

Speak at a moderate pace, not too fast, not too slow.

Don't be monotonous in tone.

Speak clearly and don't be vague.

Second, the language of conversation.

Both parties understand and communicate smoothly;

Be concise, accurate and well-organized;

Euphemism, leaving room for it;

Enthusiastic, use honorifics;

Keep the volume low. 3. Talking distance.

Four types of distance: private (intimate) distance: less than half a meter to infinitely close.

Communicative (regular) distance: m.

Etiquette (respect) distance: m.

Public (distant) distance: meters or more.

Fourth, conversation skills.

Earnest attitude and attentive expression;

The topic is appropriate, and the target is accurate;

Focus on listening, actively responding;

Observe the words and colors, and the sound outside the strings.

5. Conversation taboos.

It does not involve the other party's privacy, sadness, or disgust;

Avoid boasting and joking;

Men and women should talk to each other with mutual respect;

Do not criticize the country and **; It does not involve state secrets and commercial secrets.

6. Language norms for postal service personnel.

In the postal business, the whole process of contact between the employees of the postal enterprise and the service object is always inseparable.

Open the exchange of languages between the two sides. Speech is a comprehensive embodiment of a person's knowledge experience, intellectual upbringing, and adaptability. The quality of the language used by the employees of the postal enterprise and the level of expression ability not only reflect their own service level, but also reflect the management level, corporate culture and enterprise spirit of the postal enterprise.

i) Polite language.

Polite expressions, also known as honorifics, are language that expresses friendliness and respect for people, and is commonly known as expressions of humility.

Hypocritical and respectful, it has the dual character of embodying politeness and providing service.

Content – Twelve honorifics.

Salutation, greeting, greeting, answer, introduction, congratulations, service, explanation

Reconciliation, apology, thanks, farewells. Everyone knows the "cross": greeting - hello; Requests—please; Thanks-you-thank you; Sorry remarks – sorry; Goodbye – goodbye.

There are four commonly used honorifics: salutation, greeting, greeting, and answer.

Salutations. Generally called: High frequency of use, such as Mr., Ms., comrade.

Name: In general, young people call him by his first name in social situations, which is naturally cordial.

Job title: Suitable for people with official titles or titles, showing respect.

Relatives said: It is more common in daily life, and it is rarely used or not used in social situations.

Greetings. Greetings are when people meet each other to ask for well-being and express concern, and sometimes they can also be used as a conversation starter.

White use. Employees of postal enterprises should take the initiative to greet each other when they encounter customers, whether they are acquaintances or unacquaintances. Greetings are concise, friendly and respectful, and vary from person to person, time to time and place to place.

The order of greetings should generally be from the one with a lower status to the one with a higher status. In the work of the postal service, the waiter should first greet the customer, and when there are many people, they should be humbled by respect; Identities are similar, from near to far; Sometimes there is a unified greeting: "Hello everyone" and "Hello everyone".

Good attitude. The correct attitude in speech in official activities should be warm, sincere, steady, and easy. Enthusiasm is the basic requirement of speech, and indifferent, ruthless, listless, and weak speech is not contagious and cannot be effective.

Sincerity is what you say. The basic attitude, based on sincerity and sincerity, can gain the trust of the listener, hypocrisy, flashy, are not advisable. Speech must also be steady, and steadiness is a sign of maturity.

Only steadiness can give people a sense of security and increase credibility, and any frivolous language, expressions, and actions should be avoided. It is easy to get closer to the obedient person, not to be arrogant, arrogant, and domineering.

Focused. Focus is a form of respect for people. It is not polite to look at books, newspapers, TV programs, or documents.

If you show nonchalance and absent-mindedness, it will also affect the other party's interest in the conversation and discourage the enthusiasm of the conversation.

The content is appropriate. The content of the conversation depends on the actual situation of the conversation. When there is a clear topic, the content of the conversation should be relatively focused, and it should not be rambling or boundary; When there is no clear topic, you can choose some appropriate topics, which must be healthy and beneficial, interesting and enjoyable.

And not some low-grade vulgar, sensational, absurd, offensive. In particular, public servants are not allowed to talk about leading their colleagues and playing with right and wrong.

Speak appropriately. Expressing the meaning with the most appropriate words and tones is the right way to express it. Different occasions, different objects, and different content should have different tones, words, and tones.

Whether it is impassioned or low-pitched, slow and coherent, or quick, harsh or calm, straightforward or subtle, it all depends on the situation. No matter the occasion, no matter what you are talking about, it is a tone of voice, and it is also inappropriate.

1. Politeness: the attitude should be sincere and cordial; The volume of the voice should be appropriate, and the tone should be calm and calm; Respect others.

2. Expressions: honorifics, words that express respect and politeness. For example, "please", "thank you", "sorry", etc., in daily use, and the word "you" in the second person, etc. The first meeting was "Jiuyang";

I haven't seen it for a long time as "long gone"; Asking for criticism as "advice"; Trouble others is called "bother"; Seeking convenience is "borrowing light"; Asking someone to do things is "please" and so on. Make an effort to develop the habit of using honorifics. Nowadays, the polite language advocated in our country is ten words:

Hello", "Please", "Thank you", "Sorry", "Goodbye". These ten characters embody the basic form of language that speaks civilly.

3. Principles of speech etiquette.

The principle of sincerity, the principle of courtesy, the principle of accuracy.

5. Basic etiquette of speech.

1. Be sincere and focused when talking.

2. Don't interrupt others at will.

3. It does not involve the privacy of others.

4. The look in your eyes when you talk.

There are no requirements, remember a few principles, do not interrupt others, listen carefully when others speak, look at each other, and most importantly, don't forget to smile!!

So much for the CQU. Last semester I chose modern etiquette. The exam is open book. You can also flip through your phone. It's simple.

Ha ha... So many CQU children's shoes?

w=etiquette lesson...

Look for a book on social etiquette.

Etiquette is the minimum moral norm that human beings require people to abide by in order to maintain the normal life of society, which is gradually formed in the long-term common life and mutual interaction between people, and is fixed in the form of customs, habits and traditions. For a person, etiquette is the external manifestation of a person's ideological and moral level, cultural accomplishment, and communication ability, and for a society, etiquette is a reflection of a country's social civilization, morality and living habits. Attaching importance to and carrying out etiquette education has become an important part of moral practice.

The content of etiquette education covers all aspects of social life. In terms of content, there are grooming, manners, expressions, clothing, conversation, and dealing with people; From the object point of view, there are personal etiquette, public place etiquette, hospitality and guest etiquette, table etiquette, gift etiquette, civilized communication, etc. The norms of behavior in the process of interpersonal communication are called etiquette, and the performance of etiquette in speech and action is called politeness.

To strengthen the practice of ethics should pay attention to etiquette, so that people are in"Respect, self-discipline, moderation and sincerity"In principle, conduct interpersonal communication and say goodbye to uncivilized words and deeds.

Etiquette, etiquette, and politeness are rich and diverse, but it has its own regularity, and its basic etiquette principles: first, the principle of respecting people; The second is the principle of self-discipline, that is, in the process of communication, we should be self-denial, prudent, proactive, consciously voluntary, polite to others, consistent with the outside and the inside, self-comparison, self-reflection, self-demand, self-inspection, self-restraint, not arrogant, duplicitous; the third is the principle of moderation, moderation and decency, and mastery of proportion; Fourth, the principle of sincerity, sincerity, treating people with sincerity, not acting on the spot, and inconsistent words and deeds.

To create a good social image, you must pay attention to politeness and etiquette, and for this, you must pay attention to your behavior. Manners and etiquette are the expression of self-sincerity, and a person's external behavior and actions can directly indicate his attitude. Be polite, down-to-earth and generous, abide by the general etiquette of advance and retreat, and try to avoid all kinds of impolite and uncivilized habits.

Visit a customer's office or home, ring the doorbell or knock gently before entering, and then stand at the door and wait. Do not ring the doorbell or knock on the door for too long, and do not enter the room without anyone or without the permission of the owner.

When you see a customer, you should nod and smile and salute, and if you have not made a reservation in advance, you should apologize to the customer before explaining your intention. At the same time, take the initiative to greet or nod to everyone present. Talk to customers with a positive attitude and a gentle tone, listen carefully when talking to customers, and give "yes" first when answering.

Look at each other with your eyes and keep paying attention to each other's expressions.

Don't blow your nose, pick your ears, pick your teeth, maniure, yawn, cough, sneeze in front of customers, you can't help it, you should cover your mouth and nose with your hands, face to the side, try not to be present, don't throw confetti, etc. It's a few details, but they all add up to the customer's total impression of you.

Speech and demeanor are also an art. We must pay attention to etiquette in our lives. In this way, it seems that we are qualified and educated. Make a good impression.

Mannerisms: including the etiquette of speaking. When talking to others, be honest.

Don't be perfunctory. We can't talk about it exaggeratedly or be insincere. Don't flatter others unrealistically.

The tone should be gentle and serious, and the voice should be appropriate. Pay attention to civilized language.

Behave civilly. There is a standing phase when standing, and there is a sitting phase when sitting. Be energetic. Don't make small gestures in formal settings. Be sure to pay attention to details. This requires that no matter what the occasion, we should be strict with ourselves.

No spitting, no littering, and no loud noises in public.

Don't be too pompous, be polite, and be respectful.