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You can call 315 to complain, or you can file a complaint with the Consumer Association.
Intermediaries should only provide truthful information within their own capabilities. For example, the real estate agency company can require the first party to provide the original property certificate for verification with the copy, and should also go to the real estate transaction center to learn about the rights of the house, but if the first party forges the right holder's ID card and property right certificate for the transaction and causes losses to the buyer, the buyer cannot think that the intermediary has provided false information. Because under normal circumstances, it is difficult for an intermediary to judge a forged document, which is beyond its capacity, and the information provided by the intermediary is not a duty of guarantee, but a duty of care and diligence, and reasonable care is sufficient.
The intermediary has no obligation to the credit of others. The intermediary is only an intermediary, and the third party who signs the contract with the client is the intermediary introduction, and the intermediary is not liable if the third party commits a breach of contract in the process of performing the contract. If the intermediary deliberately conceals true information or deliberately provides false information, such as introducing it to the buyer knowing that the first party is not the property owner himself or the legal owner, thus causing the buyer's loss, the intermediary shall be liable for compensation.
1. Basic information of the complainant and the respondent, including the name, ID number, address, postal code, contact**, etc. of the complainant; The name, address, postal code, contact person, contact person, contact**, etc. of the respondent;
2. The time, place, and process of the occurrence of the damage, as well as the negotiation with the operator;
3. Relevant evidence. Consumers shall provide evidence related to the complaint to prove that there is a causal relationship between the purchase or use of goods or the receipt of services and the damage, except as otherwise provided by laws and regulations. Consumers' associations generally do not retain the original evidence (originals, physical objects, etc.) provided by the parties to the dispute.
4. Clear and specific demands.
Legal basis
Civil Code of the People's Republic of China
Article 152:In any of the following circumstances, the right of revocation is extinguished:
1) The party has not exercised the right of revocation within one year from the date on which the party knew or should have known the reasons for revocation, or within 90 days from the date on which the party with a major misunderstanding knew or should have known the reasons for revocation;
2) The party concerned is coerced and does not exercise the right of revocation within one year from the date of termination of the coercive act;
3) The parties expressly express or express their waiver of the right of revocation after knowing the reasons for revocation or by their own conduct.
Where a party does not exercise the right of revocation within five years from the date of occurrence of the civil juristic act, the right of revocation is extinguished. Article 961:An intermediary contract is a contract in which the intermediary reports to the client the opportunity to conclude the contract or provides intermediary services for the conclusion of the contract, and the client pays remuneration. Article 962:The intermediary shall truthfully report to the client on matters related to the conclusion of the contract.
Where an intermediary deliberately conceals important facts related to the conclusion of a contract or provides false information, harming the interests of the client, it must not request payment of remuneration and shall bear the liability for compensation.
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If fraud is constituted, the intermediary should truthfully explain its true situation, and if fraud is constituted, it will lead to the invalidity or partial invalidity of the contract, and the contract can be terminated.
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Intermediaries who deceive and mislead in signing contracts are generally guilty of contract fraud. The crime of contract fraud refers to the fact that the perpetrator has committed fraud; The victim falls into a misunderstanding; The victim disposed of the property based on a misunderstanding; There is a causal relationship between the concealment of fraud and the losses suffered by the victims; Other provisions provided for by law.
37th article of the measures for the administration of real estate brokerage in violation of article 25 (3), (4), (5), (6), (vii) with dates, (8), (ix) and (10), by the local people's ** construction (real estate) departments at or above the county level shall order corrections within a time limit and be recorded in the credit file; impose a fine of 10,000 yuan on real estate agents; For real estate brokerage institutions, the qualification for online signing will be cancelled and a fine of 30,000 yuan will be imposed.
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