The relationship between doctors and patients and the relationship between store clerks and customer

It doesn't seem to be the same.

If you buy the wrong thing, you can change it at most, and if you give the wrong medicine, you may die.

Customers have more autonomy. And the professionalism of the doctor makes it impossible for the patient to have a lot of autonomy.

It's all the same now, they're all desperately trying to sell things to you, desperately trying to make more money for you.

It's the same about buying and selling. Different: The patient seeks a doctor. Doctors have an innate advantage. The salesman begged the customer to buy it. Relatively passive.

The doctor-patient relationship should be one of cooperation and coordination, not just a relationship of interest.

In between, doctors are the strong group and patients are the weak group, so the key to the relationship between the left and right lies with the doctors, and the doctors are the masters. Therefore, the key to the quality of the doctor-patient relationship lies in the pure limb to the doctor. As a doctor, you should think about your patients first and foremost.

Doctor Profile:

Doctors, people who study medical science and technology, save lives and treat diseases, generally refer to clinicians.

In accordance with the laws and regulations of the Ministry of Health, the National Health Commission, and the Ministry of Medical Affairs on medical and health management regulations, preside over doctor-patient communication, academic discussions, new technology promotion, prognosis analysis, public education, nursing teaching, training, discharge education, implementation of legal and political responsibilities such as health and epidemic prevention, family planning, early identification and intervention of serious diseases, and undertake some subject research.

Prevent defects from the situation, improve the quality of the population, treat diseases and save people, and fulfill the responsibility of truthful notification of illness, reasonable examination, reasonable prescription of medicine, correct diagnosis, and positive development.

Similarities: the goods in the mall are not the salesman's talk about Lu Xiang, the hospital's service is not the doctor's, the salesman and the doctor are enthusiastic, and the service is charged. This is not the case:

The salesperson sells you a TV and you will literally have one. Doctors can't be healthy, they can only provide objective support for the condition.

You're a level 10 of Kunming Medicine. Tell you, it's useless. I google Sogou bing at home and abroad all the ** have been searched, all wood has!

We're going to hand it in today, so you can write some of it yourself. The introduction to clinical medicine is taken out, and there are several paragraphs in it that can be copied...

The doctor-patient relationship is the specific healing relationship between the medical staff and the patient in the medical process, which is the key to the medical interpersonal relationship. The famous medical historian Sigris once said: "Every medical action always involves two types of parties

The society of physicians and patients, or more broadly, the medical community, medicine is nothing more than a multifaceted relationship between these two groups of people".

This passage brilliantly illustrates that the most essential thing in the whole of medicine is the relationship between the physician and the patient. The high development of modern medicine has further expanded this concept, and "medicine" has expanded from a simple medical group to all hospital employees participating in medical activities; "Suffering" has also expanded from simply seeking medical treatment to every social relationship related to it.

The basic model of the doctor-patient relationship:

1 Active and passive: the physician is completely active, and the patient is completely passive; The authority of the physician is not subject to any doubt, and the patient does not raise any objections. 2 Facilitation and Cooperation:

Both physicians and patients are proactive. The physician's opinion is respected, but the patient may have questions and seek explanations. 3 Participatory:

Physicians and patients are equally active and participate in the decision-making and implementation of medical care. The doctor's opinion at this time often involves the adjustment of the patient's living habits, methods and interpersonal relationships, and the patient's cooperation and self-completion are particularly important.

Doctors and patients are actually a pair of opposites, and they are interdependent.

Doctors and salespeople are in the service industry, while patients and customers are consumers. And in essence, the doctor-patient relationship is the most harmonious of all interpersonal relationships, because it is the only relationship that is directly related to the existence and development of human beings themselves, and it is directly related to human life and happiness. The relationship between the salesperson and the customer is only related to the ordinary exchange of goods and the purchase and sale of goods.

The rights and obligations between the salesperson and the customer are very limited, mainly some negative obligations and rights. For example, the salesperson should not sell counterfeit goods to customers, customers have the right to buy goods at the same cost, and they should not quarrel or fight with each other.

The relationship between doctors and patients is not a mere relationship of interest.

Physicians are responsible for the patient's health.

There are differences. There is a difference between the two "services" of doctors serving patients and salespeople serving customers:1

The purpose is different. The purpose of the service between doctors and patients is to ** patients; The service between the salesperson and the customer is for the purpose of selling the product. 2.

The selection permissions are different. Patients only have the right to choose which hospital to go to** or whether to be treated or not, but they cannot choose what disease they get; Customers can not only choose which mall to buy, whether to buy or not, but also what to buy. It can be seen that there is an essential difference between "what disease" and "what to buy".

3.Emotions are different. Patients go to the hospital for treatment in order to obtain health, and there is no enjoyment; When customers go to the mall to consume, they not only get what they want, but also enjoy the service.

The doctor-patient relationship is composed of two parts: the technical student relationship and the non-technical relationship in medical activities, and between the salesperson and the customer. The non-technical relationship refers to the social and psychological relationship between the medical staff (salesperson) and the patient (customer) in the process of seeking medical treatment (sales process), and has an intangible effect on the medical effect in the medical process (sales process).

Questions. Doctor, what about the similarities?

The goods in the mall are not the salesman's, the hospital's service is not the doctor's, and the salesman and the doctor are enthusiastic, and the service is paid.

It's the same about buying and selling. Different: The patient seeks a doctor. Doctors have an innate advantage. The salesperson begs the customer to buy it. Relatively passive.

The same thing is to buy things for you, but the difference is that the hospital can buy and sell and cannot bargain.

The doctor can't be messed with, but the salesperson can't be messed with.