How to solve the conflict between doctors and patients?

First of all, ask the patient to calm down and not affect the rest of other patients, go to the doctor's office to talk slowly, and listen to the patient's opinions and suggestions seriously, patiently and sincerely; Analyze what happened, make your own judgment, if it is the patient's vexatiousness, patiently explain to the patient and notify the relevant departments to intervene in the matter. If it is a slight mistake by the doctor, first make a sincere apology, explain to the patient, do a good job of communication, strive for the patient's understanding, and if the patient still does not give up, ask the relevant departments to intervene in the matter; Sincerely think for the patient, sincerely solve the pain for the patient, communicate and communicate with the patient, and strive for the patient's understanding and cooperation.

The contradiction between doctors and patients mainly depends on more communication, and on the basis of communication, it should reflect that they have a good understanding of the condition and knowledge to obtain the patient's cognition, and word of mouth is generated from the curative effect. If you have few words, no affection, and are indifferent, you will send the patient away in two or three sentences, and the patient will not have the opportunity to ask more words in a daze, do you say that you don't hold your breath in your heart? In addition, patients should seek medical treatment in a hurry, find a doctor with a good reputation, accurate curative effect, and good service attitude, and gain trust to avoid conflicts between doctors and patients.

Can be submitted to local medical malpractice arbitration! If you are not satisfied, you can also sue the local court!

The doctor-patient relationship is difficult to resolve.

The relationship between doctors and patients has always been a problem, especially in recent years, many doctors and patients have also fought with each other due to disagreements, and even some patients' family members have also gone under the knife against doctorsIn fact, I think it is not very difficult for doctors and patients to get along, as long as they communicate with each other, understand each other, the doctor is responsible for treating the patient, and the patient cooperates with the doctor to treat the disease with peace of mind, I think there will be no big problems, and if the patient stays in the hospital for a long time, he must have a certain relationship with the doctor, so as long as the doctor cares about the patient a little, then the relationship between the two will definitely be very good.

Doctors have always played a two-sided role in the hospital, for their own profession, to maintain medical ethics, to be responsible for patients, also equivalent to the patient's family, every day to take care of the patient's daily life, when the patient has needs, the doctor must also appear, so the doctor's work is still very tiring, very hard. However, as a patient, because of their own illness, there is no guarantee that they will be in a good mood every day, sometimes they will feel upset when they see things around them, and sometimes they will vent their anger on the doctor, and if the doctor is anxious because of the tiredness of work, then the two of them will have a quarrel because of the bad mood.

Therefore, generally speaking, both for doctors and patients, it is necessary to have a tolerant heart, doctors should tolerate patients, anxiety, mood and psychological discomfort during illness, and as patients, they should also understand the difficulty of doctors taking care of multiple patients at the same time and running around every day.

But now it is true that because the medical ethics of some hospitals are not very good, many hospitals are also in order to increase income, thus adding a lot of unnecessary projects, which also leads to the fact that after the patient enters the hospital, if the doctor is not very good to him, there will be a psychological effect, prompting him and the doctor to do it, so in this way, the relationship between the doctor and the patient must be particularly stiff, but if the doctor can move the patient with his heart, then it must be easy to solve.

My parents taught me to say since I was a childDoctors are a great profession because they save lives, save the lives of patients, and help many patients to relieve their suffering, and we should respect this profession. So, I had a dream of becoming a doctor since I was a child, although it didn't come true.

When I grew up, when I became more sensible, I realized better that the profession of a doctor is not only great, but also has many difficulties. First of all, it is not easy to become a doctor because they have to receive the most professional education, just because they are responsible for life.

Secondly, the process of becoming a doctor is not easy, because they face high-intensity work pressure, less time with family members, and the high load of work often makes them physically unbearable, in addition to enduring the incomprehension and unreasonable troubles of some patients.

I have always believed that most doctors are kind and worthy of their professional ethics as doctors. What doctors can do is do their best to help patients recover from their illness. Moreover, there are risks associated with any surgery or **.

As a patient, all we have to do is trust the doctor, and regardless of whether the operation and ** are successful or not, we should trust that the doctor did his best. And, patients should be grateful to their doctors for their efforts. Conversely, the doctor should understand the patient's situation and difficulties and give the patient as much help as possible.

I felt the need to live in peace. Doctors can be more patient and empathetic to patients and their families; Patients can be more understanding and considerate of the doctor's hard work, and only by understanding each other can they live in peace.

I think we should get along like friends, so that we can talk from the bottom of our hearts to understand the condition, and at the same time, we can deepen the relationship and feelings.

In case of conflicts and disputes between doctors and patients, they can go to the health administrative department to deal with them. In the event of a medical dispute: 1. First of all, the doctor and the patient can negotiate voluntarily; 2. If the negotiation fails, you can apply for Li Mao to ask the people for mediation, or apply for administrative mediation; 3. You can also file a lawsuit with the people's court for compensation for medical damages, and at the same time apply for medical damage appraisal.

The medical machine should inform the patient or his close relatives of the legal way to resolve the medical dispute.

Article 22 of the Regulations on the Prevention and Handling of Medical Disputes: In the event of a medical dispute, the doctor and the patient may resolve it through the following channels: (1) voluntary negotiation between the two parties; (2) Applying for people's mediation; (3) Applying for administrative mediation; (4) Initiating litigation in the people's courts; (5) Other channels provided for by laws and regulations.

Article 22 of the Regulations on the Prevention and Handling of Medical Disputes: In the event of a medical dispute, both the doctor and the patient may resolve it through the following channels: (1) voluntary negotiation between the two parties; (2) Applying for people's mediation; (3) Applying for administrative mediation; (4) Filing a lawsuit with the People's Court; (5) Other channels provided for by laws and regulations.

The doctor-patient relationship is the specific healing relationship between the medical staff and the patient in the medical process, which is the key to the medical interpersonal relationship. The famous medical historian Sigris once said: "Every medical action always involves two types of parties

Physicians and patients, or, more broadly, the medical community and society, medicine is nothing more than a multifaceted relationship between these two groups of people."

How to properly handle the doctor-patient relationship.

1. Improving medical ethics cultivation is a prerequisite for medical personnel. At present, China is in a period of social transformation, the medical model is changing to the bio-psycho-social medical model, and the connotation of medical ethics has also changed. In terms of medical ethics cultivation, as medical workers, we should have a deep understanding of the true connotation of the scientific concept of development, uphold the principles of medical ethics, carry forward the spirit of introspection from good and shame, and then improve our own moral cultivation level.

2. Improve humanistic quality. In medical activities, the speech and behavior of medical staff will leave a deep impression on patients with great deficiency, so the behavior, demeanor, language and other external performance of medical staff are directly related to the patient's trust in medical staff, and at the same time affect the patient's confidence in the disease. Therefore, medical workers need to continuously improve their humanistic cultivation.

On the one hand, medical staff master basic professional skills, on the other hand, learn sociology, linguistics and other knowledge, strengthen their communication skills, master common skills, learn to empathize, and put patients first.

3. Respect the rights of patients suffering from tumbling and protect the privacy of patients. As China gradually enters the legal society, the rights of patients in China have been highly valued, and the autonomy of patients has been raised to a new level. At the same time, doctors provide medical assistance to patients on the one hand, and on the other hand, they also enable patients to enjoy equal medical rights, cognitive rights and privacy rights.

Therefore, medical staff should patiently and meticulously explain the condition and plan to the patient, and with the consent of the patient and his family, carry out the examination of some special diseases. As individuals, patients also have their own dignity, and their privacy should be respected and protected. At the same time, respecting the patient's personality, autonomy and privacy rights will win the trust and respect of the patient on the one hand, and be conducive to the harmony of the doctor-patient relationship on the other hand.

Legal basis

Article 3 of the Regulations on the Handling of Medical Accidents.

The handling of medical accidents shall follow the principles of openness, fairness, justice, timeliness, and convenience for the people, adhere to a scientific attitude of seeking truth from facts, and make sure that the facts are clear, the characterization is accurate, the responsibilities are clear, and the handling is appropriate.

Everyone knows that there are a lot of medical disputes now, basically every day, so the ability of the jujube to deal with medical disputes is very important, and basically those who can handle disputes in the hospital are highly valued.

When I was doing clinical work in the hospital, I had such a capable predecessor as this split. His ability to deal with medical disputes is remarkable. Therefore, the dean valued him very much.

I admire him very much, and many patients who have opinions have been dealt with by him, and finally have no opinions, and the conflict is perfectly resolved.

I was fortunate to see him deal with several disputes, and I was amazed by his incorruptible tongue and admirable emotional intelligence.