What aspects of supermarket loss prevention staff and cashiers can be used for performance appraisal

Performance appraisal system Performance appraisal (hereinafter referred to as "appraisal") refers to the use of systematic methods and principles to evaluate and measure employees' work behavior and work effect in their positions.

1. The purpose and use of the evaluation.

1. The ultimate purpose of appraisal is to improve the work performance of employees, so as to achieve the business goals of the enterprise, and improve the satisfaction of employees and their sense of achievement in the future.

2. The results of the evaluation are mainly used for work feedback, compensation management, job adjustment and work improvement.

Second, the principle of evaluation.

1. Consistency: Within a period of continuous time, the content and standards of the evaluation should not change significantly, and the evaluation method should be consistent within at least one year;

2. Objectivity: The evaluation should objectively reflect the actual situation of the employees and avoid errors caused by halo effect, recency, bias, etc.;

3. Fairness: use the same evaluation standards for employees in the same position;

4. Openness: Employees should know their detailed evaluation results.

3. The content and score of the evaluation.

1. The content of the assessment is divided into the following three parts:

1) Important tasks: The important work completed in this quarter, the evaluation of no more than 3 tasks, by the task assigner for evaluation;

2) Job work: The work content described in the job responsibilities shall be evaluated by the direct superior;

3) Work attitude: refers to the spirit of cooperation and positive attitude in their own work. Evaluated by colleagues within the department or by those served.

2. Score calculation.

In principle, the total score is 180 points, the important task is 90 points, and the post work and work attitude are 45 points. For positions without "important tasks", in principle, the scores of the other two items are multiplied by 200% to make the total score.

Fourth, the general procedures of evaluation.

1. The employee's direct supervisor is the person in charge of the employee's evaluation, and the evaluation procedures are implemented;

2. Employees conduct self-evaluation of "job work" and "work attitude", and self-evaluation is not included in the total score;

3. The direct supervisor is generally the person in charge of the employee's evaluation;

4. At the end of the evaluation, the person in charge of the evaluation must communicate with the employee separately;

5. The specific evaluation steps are specified in the detailed rules for the implementation of the evaluation of each post.

5. Confidentiality. 1. The evaluation results are only disclosed to the person in charge of the evaluation, the person being evaluated, the person in charge of personnel, and the (deputy) general manager;

2. The evaluation results and evaluation documents shall be filed by the Human Resources Department;

3. No one shall tell the evaluation results to unrelated personnel.

6. Other matters.

1. The company's performance appraisal is responsible for the human resources department;

2. The evaluation is conducted once a quarter, in principle, in March, June, September and late December;

3. The person in charge of the evaluation should participate in the evaluation training (organized by the Human Resources Department) before the first evaluation work;

4. The detailed rules for the implementation of the evaluation of each position shall be jointly formulated by the Human Resources Department, the person in charge of the evaluation and the person being evaluated on the basis of this system.

7. This system shall be implemented from the date of promulgation.

8. The Human Resources Department is responsible for the interpretation of this system.

Cashier: speed, error rate, customer complaints.

Loss prevention officer: missing goods, customer complaints.

1> Maintain the safety and normal business order of the entire store, find all hidden dangers and eliminate them in time.

2> Minimize all losses to find more to be more Losses include normal losses (normal consumables, hungry lead, disposable bags, labels, expired goods, damaged), and internal theft and external theft.

3. Supervise the service attitude of the tally clerk and the first clerk in the store > manage or report the bad service attitude, which affects the customer's purchase and is also a huge loss!

4. > loss in the warehouse The loss of incoming and outgoing goods is concealed and the loss of return and exchange.

Answer: The loss prevention officer of the supermarket night shift is mainly to ensure the safety of goods and stores, eliminate all potential safety hazards, prevent internal and external theft, control the loss of fresh, food, non-food and other items, manage the fire protection of the store, and evacuate safely.

Key Responsibilities: 1. Ensure the safety of goods and stores, and eliminate all hidden dangers of accidents!

Second, control the loss! Prevent internal and external theft, control the theft of fresh, food, non-food and other items.

3. Conduct fire safety inspections and manage fire safety issues in stores.

4. Risk management, quality assurance, loss management, internal investigation, asset protection, and safety management: risk management, quality assurance, loss management, internal investigation, asset protection, and safety management.

1. Responsibilities and principles of the loss prevention department.

a): Purpose:

In order to prevent and compensate for any damage to the interests of the Company. These Regulations (2) are hereby formulated: Scope of application:

The company's own store.

3): Contents:

1. The loss prevention department should prevent all things that damage the company's interests and property, so as to prevent in advance and remediate after the event, and deal with emergencies in a timely manner to avoid further expansion of the situation and minimize the company's losses.

2. The work content of the loss prevention department includes:

a. The square in front of the door, parking garage and store are within the scope of the company to maintain order b, register the entry and exit stations, prevent idle personnel from entering and leaving, making trouble, and prevent the company's finances and documents from being taken out without permission.

c. Check the potential safety hazards of electricity, gas or operation within the company, and put forward rectification suggestions to prevent the leakage of company documents and secrets.

e. Prevent the theft and theft of the company's finances and goods, carry out anti-pickpocketing patrols, and block all internal and external thefts.

f. Supervise the labor discipline of the department, timely report to the department head and manager for treatment, set up an emergency response team and the obligation to deal with major disasters such as fires in a timely manner, evacuate the crowd, rescue the wounded, take care of property, and carry out rescue.

h. Carry out night patrols, be on duty, prevent and deal with emergencies in a timely manner, and support the work of various departments at any time according to the company's situation.

Your question is a matter of opinion, and a matter of wisdom is a matter of wisdom. Let me help you analyze: you have 4 key words: tired, low salary, great responsibility and meaning of work. Speaking of which, the topic is a bit big, involving values, work cognition, etc.

1. Tiredness is relative. Suppose that on the premise of eating and drinking without worrying, you are allowed to stay at home every day and go to bed after eating, watching movies, reading books, drinking water, and eating snacks for 10 consecutive days? January?

Tired or not? I'm afraid I won't be able to stand it in three or five days. This kind of rest is what I want when I go to work!

You will find that playing can also be tiring. Hehe, the heart is more tired than the body!

2. Low wages are only temporary. The level of income depends on the value of one's labor, and there are two attitudes to work in this world: how much work is done, and what is done without pay in order to get more money to train yourself to do more.

Do you appreciate that attitude? Do you believe that the job of a cashier will be replaced in the near future, just like the conductor on the bus back then, when the era of the Internet of Things is in full swing, people will consciously go to the cash register to push the trolley and consciously swipe the card in front of the cash register to pay, maybe there will be no need for a cashier. If you're feeling at risk, learn other skills.

3. Big responsibility? You mean that if you don't pay the bill, you will lose money! As long as you can concentrate during working hours, you won't be able to do it.

4. What is the significance of a cashier? I'm afraid that's something that only you can do. Have you figured out what the meaning of your existence is?

If I am you, I will devote myself to my daily work with enthusiasm, help every customer and colleague around me, greet people with a smile every day, imagine happy things every day, humbly ask the leaders who need to improve their own areas, learn any business knowledge that they do not understand, and take on greater responsibilities as long as they have the opportunity, I believe that this will give me more opportunities to get rid of the current state.

The words may be too sharp, please bear with me!

Different job attributes naturally lead to different treatments.

According to a certain bit. As a loss prevention officer, you must have the awareness of being a good supermarket housekeeper. It is our duty to control loss and to perform our duties in accordance with the company's work related to loss prevention.

There are two kinds of loss prevention: one is divided into each post of the supermarket to perform the duties of each post; The second is to inspect the store, which is generally plainclothes to inspect the store, which is usually called internal security by people in the industry.

The main ones are as follows:

1. Maintain the order of the store, ensure the property safety of the store, the safety of customers and employees;

2. Check the use of anti-theft system, fire protection and other safety facilities in the store, and maintain them regularly;

3. Inspect the safety passages, key fire protection areas and smoking prohibitions in the commodities to eliminate all potential safety hazards;

4. Find the cause of commodity loss and assist in reducing the amount of loss;

5. Cooperate with the supervisor to complete the "anti-pickpocketing" work in the store;

Summary. The main work of the loss prevention staff is a little more difficult: 1. Maintain the order of the store, ensure the property safety of the store, the safety of customers and employees; 2. Check the use of anti-theft system, fire protection and other safety facilities in the store, and maintain them regularly; 3. Inspect the safety passages, key fire protection areas and smoking prohibitions in the commodities to eliminate all potential safety hazards; 4. Find the cause of commodity loss and assist in reducing the amount of loss; 5. Cooperate with the supervisor to complete the "anti-pickpocketing" work in the store;

Which is more room for promotion, the loss prevention clerk or the cashier in the big supermarket?

Loss prevention and cashiers in big supermarkets are still cashiers are a little better.

The job of a cashier is also relatively simple, but it requires carefulness, patience and a good service attitude. The cashier position is relatively easy. The salary of supermarket employees is related to the region, the size of the supermarket, and the job position.

The loss prevention officer is a security guard, although the work is easy, but the loss prevention officer must compensate for the loss of goods in the area where he is on duty.

The main work of the loss prevention staff is a little more difficult: 1. Maintain the order of the store, ensure the property safety of the store, the safety of customers and employees; 2. Check the use of anti-theft system, fire protection and other safety facilities in the store, and maintain them regularly; 3. Inspect the safety passages, key fire protection areas and smoking prohibitions in the commodities to eliminate all potential safety hazards; 4. Find the cause of commodity loss and assist in reducing the amount of loss; 5. Cooperate with the supervisor to complete the "anti-pickpocketing" work in the store;

The evaluation methods are: 100 points evaluation summary results, customer opinion survey opinion summary, typical events plus or minus points, evaluation of work completion, democratic evaluation, sales completion rate, work plan completion and work goal achievement evaluation, etc. 3. Conduct evaluation (accounting for 40% of the total score of performance evaluation).

Behavior and morality (10%): service specifications, performance, customer opinion survey results are summarized and evaluated for employee service behavior, customer praise is added, and customer complaints are deducted points. Satisfied with the plus points, dissatisfied with the subtraction.

Work attitude (10%): Late arrival, early departure, personal leave, overtime, etc., evaluate employee attendance and overtime; One point will be deducted for each time or one point for each day of personal leave, and no points will be deducted for sick leave. In order to better complete the work, take the initiative to work overtime once and add points, and obey the unplanned work arrangement with hard work and resentment.

Have the spirit of cooperation and cooperate with all the work. In particular, temporary work takes the initiative to take on the extra points, and shirks the minus points for no reason.

Mental outlook and psychological quality (10%) The daily words and deeds of employees, such as whether they take the initiative to make positive publicity for the company's reputation, whether they correctly understand and publicize the company's policies, whether they love the company, and whether they support the company's policies and guidelines. The daily work status of employees (10%), the attitude towards colleagues, and the mental outlook and psychological quality of employees.

Adding or subtracting points for typical incidents, or conducting regular democratic evaluations, should prevent only deducting points without adding points, and prevent being overly sensitive to bad behavior and not perceiving positive and good behavior.

The main ones are as follows:

1. Maintain the order of the store, ensure the property safety of the store, the safety of customers and employees;

2. Check the use of anti-theft system, fire protection and other safety facilities in the store, and maintain them regularly;

3. Inspect the safety passages, key fire protection areas and smoking prohibitions in the commodities to eliminate all potential safety hazards;

4. Find the cause of commodity loss and assist in reducing the amount of loss;

5. Cooperate with the supervisor to complete the "anti-pickpocketing" work in the store;