Doctor patient communication skills, doctor patient communication skills

First, it is necessary to pay attention to creating a relaxed atmosphere for talks

Greeting patients with a neat appearance and a friendly, serene, and steady attitude, greeting patients with a smile and asking them to sit down, etc., all help to eliminate the patient's nervousness and anxiety, form a good first impression, and also help in future communication.

The crisp and quiet environment of the office will make patients feel comfortable and relaxed.

The meeting is a very serious activity, during which the amount of dispensing should be avoided by idle people, and the doctor should not be constantly called** or disturbed, which will make the patient feel that there is no privacy and is not valued.

Second, pay attention to the attitude and tone, and talk to the patient seriously and engagedly

Talk carefully with the patient, and master the tone, language, and intonation of speech. When listening to the patient's conversation, you should pay attention, listen to what the other person is saying, and even listen to the off-strings of the conversation.

Maintain a keen sense of observation of the content and expression of the patient's speech, maintain visual contact with the patient during conversation, respond to the patient's conversation in a timely manner, and avoid only burying his head in the record and ignoring the patient's emotional reaction.

3. Be careful to avoid using too many technical terms:

Doctor-patient communication requires clear, accurate, concise, and clear language. Avoid inappropriate wording, confusion, lack of focus, and speaking terms that the other person does not understand.

When communicating with patients, it is necessary to fully consider the other party's acceptance and comprehension ability, express it in plain language, and try to avoid using professional terms.

The doctor's questions should not be ambiguous and ambiguous, preventing them from being untrue due to the patient's misunderstanding.

Doctor-patient communication skills are as follows:

1.Needle Xiangfu communicates sexually.

In the process of medical activities, take the initiative to find signs of possible problems, take such family members as the focus of communication, and make an appointment with the family members to communicate in a targeted manner according to their specific requirements.

2.Exchange object communication.

When it is difficult for the doctor to communicate with the patient's family, another doctor or director will communicate with the patient; When the doctor is unable to communicate with a patient's family, he or she communicates with a more knowledgeable patient and asks the family to convince the other family members.

3.Communicate collectively.

For patients with more patients with the same disease, the hospital can convene family members to communicate in the form of training courses to explain the causes, prevention and prevention of the disease. This kind of communication not only saves time, but also promotes mutual understanding between patients, makes patients volunteer propagandists, and reduces the work pressure of medical staff.

4.Written communication.

In order to make up for the lack of language communication, the hospital has implemented written communication, and some routine questions are printed on paper for easy reading by patients' families.

5.Coordinate and unify communication.

When the subordinate doctor is not sure about the explanation of a certain disease, first consult the senior physician, and then communicate according to the unified opinion; When the diagnosis is still unclear or the disease worsens, before communication, the medical staff should have an internal discussion, and then the senior physician and the family will have a banquet after the unified understanding.

Doctor-patient communication skills include establishing a good image, encouraging patients to express and grasp information, choosing appropriate titles, creating a warm environment, non-verbal communication, and grasping good language skills.

1. Establish a good image.

A patient's first impression of a care provider is very important and can affect the smooth communication between the patient and the doctor.

2. Encourage patients to express and grasp information.

Doctors and nurses should learn to listen and be silent, nodding and paying attention to the patient's language, tone, expression, etc. Silence is generally used in the middle of communication, mainly to provide patients with space to think, especially when the doctor is sad, the doctor and the patient can achieve emotional integration, and give them the confidence to continue to speak, but also increase the patient's sense of trust.

3. Choose the appropriate salutation.

When communicating, medical staff can refer to the patient's identity, age, occupation and cultural level, and choose the patient's preferred, appropriate and affectionate name on the basis of maintaining his or her self-esteem.

4. Create a warm environment.

We will do everything we can to improve the hardware facilities of the wards and create a first-class inpatient environment as much as possible. In addition, the department carries out corresponding health education and publicity activities, distributes some health education publicity materials, popularizes health education knowledge, and improves patients' self-defense and self-protection ability.

5. Non-verbal communication.

In addition to relying on verbal communication, doctors and patients should also be good at using keen observation and non-verbal communication to understand the patient's situation and do a good job of ideological work in a targeted manner. Non-verbal communication is embodied in a glance, a gesture and a subtle gesture of the medical staff.

6. Grasp good language skills.

When a patient asks about the patient's condition, the nurse should patiently explain the condition one by one and inform the patient appropriately. This requires medical care to use different comforting, explanatory and suggestive language to help patients understand their conditions from shallow to deep according to their ideological and intellectual level and individual psychological characteristics.