What is the importance of hotel facilities and equipment?

In order to meet the growing needs of people, modern hotels are no longer just places to provide accommodation, but from clothing, food, housing and transportation, audio-visual entertainment, to sports and fitness, business shopping, medical beauty, etc., everything is being improved, and the equipment and facilities are becoming more and more perfect. The cost of a modern hotel facility has accounted for more than 1 3 of the total price. In addition, hotels are increasingly reliant on equipment, and if the equipment fails, the service is affected and can hardly be replaced by people.

Nowadays, more and more hotel managers realize that doing a good job in hotel engineering management is one of the keys to the success of hotel operation.

1. The facilities and equipment of the hotel are related to the safety of guests.

Hotels should do everything in their power to make their guests feel safe.

In addition to the security guards patrolling around the clock to ensure the safety of guests, the hotel's safety equipment such as fire fighting facilities.

Anti-theft systems, door lock systems, etc. should be in a normal state. If these facilities fail and are not repaired in time, it will cause immeasurable losses to the hotel. Therefore, the quality of equipment and facility management is related to the safety of life and property of guests and hotels.

Second, the facilities and equipment of the hotel are related to the quality of service.

The hotel is a kind of a**"services"Mainly for the purpose of operating a hotel"Win and preserve"Tourists. To achieve this, it is necessary to obtain the greatest possible satisfaction from the guests. The "hardware" facilities of the hotel are the material basis for this purpose.

We can't imagine that a hotel that is not connected, the sound is not sounding, the elevator is not moving, the bathroom is not watery, and the door cannot be opened and closed normally can satisfy the guests. Hence device management.

The quality is related to the guest's experience of the quality of service.

3. The facilities and equipment of the hotel are related to sales.

Reasonable selling prices are one of the important signs of a thriving hotel. The so-called reasonableness not only refers to the customer's consumption is commensurate with the service obtained, but also in layman's terms, it is "value for money". High-quality service coupled with good equipment and facilities, it is bound to be able to be high.

Therefore, the management of equipment and facilities and reasonable configuration are related to the level of sales.

Fourth, the facilities and equipment of the hotel are related to the profit of the hotel.

The hotel's engineering maintenance costs and energy consumption are the largest part of the hotel's expenses, and its annual expenditure on engineering equipment and energy consumption accounts for about the total turnover.

of 10%, and even more. One saying is that the engineering department is a profit center, and its expenses are net profits, and the engineering equipment saves 1 point, which is the profit increase by 1 point, so the quality of equipment and facilities management is related to the profits of the hotel. In addition, due to the untimely maintenance of the hotel's products (such as guest rooms, conference rooms, restaurants, etc.), it will inevitably affect the occupancy rate, and should be given full attention.

To improve the infrastructure and equipment of the hotel, you can start from the following aspects:1Do a good job in the management and maintenance of equipment and facilities, regularly inspect, clean, maintain, repair and replace equipment and facilities to ensure their normal operation and use, avoid failures and damage, and improve the service life and efficiency of equipment and facilities.

2.According to the positioning of the hotel and the needs of customers, reasonably configure and update equipment and facilities, increase or decrease some equipment and facilities, improve the functionality and comfort of equipment and facilities, meet the different needs and preferences of customers, and improve customer experience and loyalty. 3.

The introduction of new technologies and new equipment, improve the degree of intelligence and humanization of equipment and facilities, the use of artificial intelligence, Internet of Things, cloud computing and other technologies to achieve automation, remote, personalized, intelligent management and service of equipment and facilities, improve the convenience and safety of equipment and facilities, and enhance the competitiveness and innovation of the hotel.

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<> backward hotel facilities and equipment may be manifested in the following aspects:1Old layout :

Compared to newer hotels, older hotels may have layout problems, such as small room spacing, poor sound insulation, etc. 2.Obsolete equipment:

If the hotel's facilities and equipment are not updated for a long time, the performance may be degraded. For example, the aging of the air-conditioning equipment has led to the inability to adjust the room temperature and the damage of toilet facilities. 3.

Inability to provide good service: If a hotel does not provide a modern service experience, it will not be attractive enough. For example, there is no high-speed Wi-Fi, the meeting rooms are not fully equipped, and the entertainment facilities are not diversified enough.

4.Safety hazards: Outdated equipment may also present safety hazards, such as old-style fire alarms, aging sanitary molds and door locks, which can affect the guest experience and land the hotel in legal trouble.