Zhongtong Express delivery is damaged, repackaged and delivered! What to do?

Complaints are absolutely useless. We have documents sent from Harbin to Beijing, which were sent last Friday, and the slip reads: urgent, delivered on weekends.

But I still didn't receive it on Tuesday, and I called ** to the delivery person to find out that the piece was still not sent out at the delivery point, and then I called their customer service to find that the express was damaged, so no one was responsible for the delivery. Then immediately after that, hit ** again and refused. After more than 20 calls in a row, I had to pick it up, but we were told that it might not be delivered when.

We decided to go and pick it up ourselves, and as soon as we entered the house, we knew why it was damaged. Express mail is thrown in all corners of the house, and it is all corners, including under the workstation and under the chair. There is a box outside the door, and inside it is for damaged items, which are treated as garbage and left outside in the open air.

You'll also have to pray that it doesn't rain after the shipment is delivered to them to make sure your stuff doesn't get wet. After we found out that even the contents of the documents we got were damaged, we found the so-called supervisor and asked them to be responsible, but the supervisor not only did not solve the problem, but also pointed at us and hurled insults, saying that we were unreasonable, and threatened us not to take it if we did not sign for it, and it had nothing to do with them. When we said they wanted to give us an explanation, they asked us to complain ourselves, and if we were willing to call the Shanghai head office, we would call Shanghai, and if we were willing to call the Beijing head office, we would call Beijing, and we would complain casually.

We asked why they didn't notify us of the damage in the first place, and they refused, telling us that there was no reason, that is, they didn't notify us, saying that they were not responsible for notifying us. And the wiring customer service, as long as there is **, shouting, the attitude is extremely bad, and those who want to take it will not be ignored at all. What's even more hateful is that in the end, there are too many people to force us to sign.

Because after signing for it, we have no opinion.

How can such a service ensure quality? Customers come to pick up their parcels and are met with this attitude, so how will you be treated when you hand them over the item? And why should we be treated like this?

Yes, ZTO is cheaper in comparison, but after you save ten dollars, you may bear hundreds or thousands of losses. And the refusal to deliver goods also happens widely, is the purpose of our express delivery is to find their own outlets to pick up?

The reason why Zhongtong is so arrogant today is because there are still people using it, let us unite to boycott Zhongtong Express, so that such a garbage company can disappear as soon as possible, and do not pollute the environment we live in.

There's no way.,Mine is the same.,I hit n ** like rolling balls.,Mine was sent to the destination but was inexplicably called back.,As a result, the recipient and sender returned it without notice.,I'm that angry.,Now I don't know where my things were returned.,If I hadn't checked on the Internet, I wouldn't know that my things were returned.。 Ay!!! Sad.

Zhongtong is garbage, super garbage, irresponsible, not according to the rules, pushing three resistance, four slow speed, poor service, all kinds of throwing things, wrong things, and what to say that it is normal to be slow for three or five days.

I sent mooncakes in the Mid-Autumn Festival, and I sent them to other fucking places, and I said that if I don't call you back, what the fuck is this.

Difficult to solve. It is also difficult to collect evidence, and only couriers do things with their own conscience.

My shipment is also broken, and I am depressed when I push it around.

There is no way to complain after you have signed for it.

Summary. First of all, if there is an abnormal part of Zhongtong Express, it must be fed back and dealt with in a timely manner, and at the same time, it can be dealt with by mail or ** contact Zhongtong Express customer service in time. Secondly, for anomalies, an investigation is required.

It is necessary to know how the abnormal parts occur, caused by the abnormal parts, and then according to the nature and situation of the abnormal parts, take appropriate treatment measures, if the abnormal parts are caused by poor packaging, the packaging personnel can be required to strengthen the packaging quality; If it is an abnormal part caused by insufficient logistics, you can ask the courier company to strengthen the logistics service. Finally, the abnormal parts are recorded for timely processing and follow-up. Summary:

Once the abnormal parts of ZTO Express occur, it is necessary to give feedback and deal with them in a timely manner, and conduct an investigation, take appropriate treatment measures according to the nature and situation of the abnormal parts, and record the abnormal parts for timely processing and follow-up.

First of all, the chain shouted that there are abnormal parts of Zhongtong Express, which must be fed back and dealt with in a timely manner, and at the same time, you can contact Zhongtong Express customer service by mail or ** in time to deal with slag imitation. Secondly, for anomalies, an investigation is required. It is necessary to know how the abnormal parts occur, caused by the abnormal parts, and then according to the nature and situation of the abnormal parts, take appropriate treatment measures, if the abnormal parts are caused by poor packaging, you can ask the packaging personnel to strengthen the quality of packaging such as calling fiber; If it is an abnormal part caused by insufficient logistics, you can ask the courier company to strengthen the logistics service.

Finally, the abnormal parts are recorded for timely processing and follow-up. Summary: Once the abnormal parts of Zhongtong Express occur, it is necessary to feedback and deal with them in a timely manner, and to conduct investigations, take appropriate treatment measures according to the nature and situation of the abnormal parts, and record the abnormal parts for timely processing and follow-up.

And also. When the courier arrives, it will not be returned if it is not picked up in time and it will not be returned.

Not necessarily, depending on the courier's handling mechanism. Most courier companies will save the abnormal pieces for a certain period of time, and there will generally be 2 stars laughing in reserve, if there is no pickup beyond this time, it will be retreated back to the consignor. Some courier companies will send reminder text messages or other ways to the recipient, asking the recipient to pick up the parcel as soon as possible to avoid return.

In addition, what does it mean that the pick-up person agrees on the place to pick up the parcel by himself?

Under normal circumstances, if the express is not picked up in time, it will be returned, and the specific Yunxiao Group Biying Chamber of Commerce has a different processing process, you can contact the local courier company for more details. The pick-up person agrees on the location to pick up the parcel by himself, which means that the pick-up person can pick up the parcel at the agreed location from Qiaoqinxing, without waiting for the courier or rushing the delivery at home.

The compensation standard of ZTO Express is: if the express mail is completely damaged or lost due to the reasons of the express service organization, the sender has the right to claim compensation according to the actual value of the delivered items. For uninsured shipments, the compensation amount of the express service organization shall not be higher than the value of the express mail declared by the sender on the front of this document (failure to declare the value of the express mail shall not exceed RMB 100 or ; If you select multiple choices or check the item "separately agreed in writing" but there is no separate written agreement, it will be deemed that it has not been declared); For insured shipments, the compensation amount of the express service organization shall not be higher than the insured amount.

If the express mail is partially damaged, compensation shall be made in proportion to the value of the loss. If you receive a damaged delivery, you can reject it without opening it. This is the protection of one's own rights and interests, and it is one's own rights.

Of course, if you feel that the damage to the outer packaging has little impact, you can open the package to see if your items are damaged, and then refuse to sign after the damage.

Zhongtong damage compensation standard.

The breakage criteria are as follows:

No insured value: if the value is less than 300 yuan, compensation will be made according to the degree of damage or according to the original price, and the value is higher than 300 yuan, and the maximum compensation will be 300 yuan.

Insured value: if the value is less than 300 yuan, compensation will be made according to the degree of damage or compensation according to the original price, and the value is higher than 300 yuan, and the maximum compensation will be 300 yuan.

The compensation standards for loss and damage are as follows:

Uninsured: If the value is less than 1,000 yuan, the compensation will be made according to the amount of proof provided (such as: invoices, transaction records, etc.), and the value is higher than 1,000 yuan, and the maximum compensation is 1,000 yuan.

Insured price: compensation will be made according to the insured amount, and the maximum insured amount shall not exceed 10,000 yuan.

Legal basis

Article 20 of the Measures for the Administration of the Express Market, in the process of express delivery services, if the express mail is delayed, lost, damaged and the internal parts are inconsistent, the enterprise engaged in the express delivery business shall compensate according to the agreement with the user in accordance with the law. If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured express Qingwu.

1.When receiving your delivery, be sure to double-check the appearance of the package and the integrity of the items. If there is damage to the package, it can be unpacked and inspected in front of the "sign-for-receipt" personnel and record the **or** of the package damage.

If it is not possible to unpack and check, please ask the courier to indicate the appearance and absence of the package on the delivery signature and sign for confirmation. 2.If the parcel is found to be damaged after signing, you need to contact the courier company in time and provide relevant supporting materials, such as **, **, proof of purchase and other proof materials to prove the damage, and at the same time submit a claim for compensation to the courier company.

3.If the courier company recognizes the liability, it will compensate according to factors such as the extent of the loss, the value of the item, and so on. 4.

When contacting the courier company, you should keep the mailing voucher and other relevant proofs, and record the courier company's reply and compensation plan to prevent evidence in case of disputes.

When receiving the parcel, please be sure to carefully check the appearance of the package and the integrity of the item. If there is damage to the package, it can be unpacked and inspected in front of the "sign-for-receipt" personnel and record the **or** of the package damage. If you can't unpack and check, please ask the courier to indicate the appearance of the package and the lack of Qi on the delivery receipt, and sign for confirmation.

2.If the parcel is found to be damaged after signing, you need to contact the courier company in time and provide relevant supporting materials, such as **, **, proof of purchase and other proof materials to prove the damage, and at the same time submit a claim for compensation to the courier company. 3.

If the courier company recognizes the liability, it will compensate according to factors such as the extent of the loss of the high slip, the value of the item, and other factors. 4.When contacting the courier company, you should keep the mailing voucher and other relevant proofs, and record the courier company's reply and compensation plan to prevent evidence in case of disputes.

It should be noted that different express companies have different claims and requirements, and the specific operation plan may be different. It is recommended that when choosing an express company, especially if the value of the item is high and long-distance and long-distance long-span transportation is required, you can purchase Qiaohui to buy the corresponding insurance service according to the actual needs to avoid unnecessary losses to yourself.

In short, in the event of damage to the express goods, the first time to contact the express source of the company and provide the relevant certification materials for the burial, and according to the requirements of the express company. Keep the evidence, submit a claim for compensation in accordance with the normal process, and protect your legitimate rights and interests. Sun Mao.

The so-called force majeure refers to objective circumstances that cannot be foreseen, avoided and cannot be overcome at the time of the conclusion of the contract. Natural disasters, air crashes, wars, etc. are force majeure factors. It is one of the situations that the damage to the express mail does not belong to the responsibility of the Zhongtong Express Loose Stool Sun Delivery, and can be exempted.

Disclaimer: 1) The natural nature of the item itself or reasonable loss of the chain causes the loss of the express mail;

2) Force majeure such as natural disasters, air crashes, wars, etc.;

3) Losses caused by the fault of the sender or recipient;

4) The company shall not be liable for any delay, damage or loss caused by traffic control, inspection and other factors.