Auto repair shop maintenance return visit information template?

Hello, what questions do you need to ask about your car? How many kilometers has your car traveled? Have any previous inspections and repairs been carried out? It is recommended that you describe it in detail, so that it can better help you analyze and judge. Thank you.

Summary. This month's maintenance customers are shown in the figure above, and the lowest satisfaction items are maintenance quality expectations and one-time repair rate. This month, 31 groups of customers reported that the accessories were not timely, and the proportion of customers was 12%; There were 67 groups of customers who reported that the problem still existed after the vehicle was repaired.

There are 50 groups of customers who report high service fees. Specifically, as shown: 3. In response to customer complaints and complaints, some customers have been replied to, and explanations have been made to customers, and the main reasons for complaints are:

1. The customer does not know much about the use of the national four cars, and the urea crystals frequently appear in the vehicle during driving, and the problem still exists after the maintenance at the station. The customer felt that the repairman could not solve the problem at the root cause. 2.

Many customers reported that the engine was weak, and no problem was found after computer decoding and testing, and they would bear the cost of computer decoding every time, which was unacceptable to customers. 3.Customers have many complaints about our service station, most of which are reflected in light truck customers.

This month's maintenance customers are shown in the figure above, and the lowest satisfaction items are maintenance quality expectations and one-time repair rate. This month, 31 groups of customers reported that the accessories were not timely, and the proportion of customers was 12%; There were 67 groups of customers who reported that the problem still existed after the vehicle was repaired. There are 50 groups of customers who reported high service costs.

Specifically, as shown by the first group of travel difficulties: three, in response to customer complaints and complaints have been replied to some customers, and explained to customers, the main reasons for complaints are: 1. Customers do not know much about the use of the national four cars, and the urea crystals frequently appear in the vehicle while driving, and the problem still exists after the station is repaired.

The customer felt that the repairman could not solve the problem at the root cause. 2.Many customers reported that the engine was weak, and no problem was found after computer decoding and testing, and they would bear the cost of computer decoding every time, which was unacceptable to customers.

3.Customers have many complaints about our service station, and most of them are reflected in light truck customers.

Generally, the post-repair return visit of car maintenance is done after 3 days, and the return visit can be carried out in several steps:

1.Introduce yourself first, and then ask the owner if it is convenient now? If it is convenient to make a return visit, a full score of 5 points will be given.

2.Are you satisfied with the speed of the service technician? 1-53.

Are you satisfied with the service attitude of the reception staff? 1-54.Is the original fault problem solved?

Or check his maintenance records, and visit back and forth for fault-diagnosis-maintenance) 1-5

5.Are you satisfied with the cleaning service? 1-56.Please give advice.

I've done a return visit before, and if you need it, I can give you this ** for your reference.

Now the car is flooded, come to our shop for repair can be in-house price Oh dear.

Mainly for the stability of the car after car repair!