What does it take to be a good waiter? How to do a good job as a waiter

I would like to send you a few words: practical, diligent, able to bear hardships and stand hard work, proactive, smiling, positive and optimistic, and able to deal with things calmly.

Neither humble nor arrogant, do your best to do your part!

Without losing self-esteem, remember that "the customer is God"!

Every profession is a university question, even if it is an ordinary waiter, it is not easy to do it well. Next, I have sorted out the relevant content of how to do a good job as a waiter, and I hope you like the article!

1) Speak standard Mandarin, be warm, polite, thoughtful, responsible, obedient to management, cooperate with the staff of the department, abide by the staff rules, and do their own work.

2) Proficient in service skills and cleaning standards, and keep all parts of the department clean, neat, fresh and elegant.

3) Stick to your post, do not go to unrelated areas to wander, gossip, be loyal to their duties, ensure the safety of guests, inspect frequently, find problems in a timely manner, solve problems, and report to the superior supervisor immediately if they cannot be solved.

4) Responsible for inspecting the operation of the equipment of each department, and reporting the maintenance project to the superior in time if problems are found.

5) Remind guests to take good care of their belongings, do not reduce the service and friendship process stipulated by the department without authorization, and make reasonable arrangements for Jinghuai according to the requirements of guests.

6) When filling in the documents, the handwriting is clear, the writing is neat, and it cannot be omitted.

7) Find any leftover items, to immediately hand over to the minister or director, after the fiber by the director to the deputy manager of the lobby of the main station for safekeeping and make a record for future reference, such as the guest claim, must be through the lobby deputy manager, please describe the characteristics of the item in detail (such as mobile phone, bp machine please tell the machine number to dial verification) to show a valid certificate and log in for the record, can be returned, if no one has received it for a long time, handed over to the company for another processing.

8) The waiting time for guests to wait for service is limited to 60 seconds, and it is not allowed to exceed the specified time, and guests are not allowed to be coldly treated.

9) When guests arrive, they should greet them politely immediately and make reasonable arrangements according to their requirements.

Waiter, service personnel, so first of all, we must have the awareness of providing services to customers, this is the job of the waiter, and then I sorted out how to be a good waiter, the article I hope you like it!

1. The waiter is the one who smiles forever.

Formal workplaces should be trained on the smile of the waiter, smile service is very important, just imagine, if you are a customer, come to the store is willing to see a smile or cold, or even full of unpleasantness, 2, treat regular customers to be polite and respectful.

Customers should be different, such as new customers and old customers, we must do natural smile service to new customers, enthusiasm should be moderate, can not make customers feel contrived and pretentious, so treat new customers is to keep smiling, pay attention to whether customers need service. Treat regular customers to show more enthusiasm, pay attention, enthusiasm should be appropriate, otherwise it will appear fake, and remember some preferences of regular customers, such as regular customers like to drink warm water, before the regular customers open their mouths, they have been served, and regular customers will have a feeling of being very valued.

3. Be present when the guest needs it.

The waiter should be able to "see and listen to all directions", be able to grasp the needs of customers in time and quickly carry out service, which will increase customer satisfaction, the second is to avoid a lot of unpleasant conversations, 4, never let the guest feel embarrassed (empathy).

Everyone has the interest of "watching the excitement" in their hearts, which is human nature, so it will be emphasized many times in many education and etiquette training, when the customer has an embarrassing scene, we are not laughing, but time to help the customer out, because the customer's embarrassment is not only related to the customer himself, but also related to the observation of other customers to the waiter, so that the view of the whole store, let's not talk about the embarrassing customer, just think about it, if you are also a member of the customer in the excitement, Do you consciously or unintentionally observe the service staff in the store?'Attitude, what would be the perception if the customer found out that the waiter was laughing? Not to mention the embarrassed customer, pay attention, in front of the customer, they are "in the same group".

5. What should I do when I encounter customers with low quality or bad attitude?

When a guest is rude to us, we should not retaliate, but solve the problem (correct the role) in a polite, favorable and measured manner, and it should be emphasized that our job as a waiter is to provide quality service to customers, so we are faced with the impoliteness of customers. As a waiter, you can't be equally rude, but you should do your job rationally.

6. What should I do when there are many busy guests?

When receiving more guests and a large workload, attention should be paid to service attitude and work efficiency.

Busy but not chaotic), but sometimes it will be very busy, and the customers over there are constantly urging, in this case, we have to "inadvertently (not let the customers in front of the queue obviously)" to give priority to these urging customers, their emotions affect not only the emotions of our waiters, but also make the waiting customers also have a sense of inefficiency, so the urging customers have a "priority".

I don't look at the extreme approach of the clerk, as a well-known brand store, I actually do such a shocking thing. The customer is God, even if you don't buy anything, there is no problem with resting and putting on makeup in it, the behavior of the employees involved violates the basic rights and interests of customers, and also brings a great negative impact on themselves and the store, so you should apologize to customers, and reflect on your behavior, and strive to correct your own, and make your business bigger and stronger.

1. The store manager should cultivate the quality of the clerk.

If you want to grow a big business, you must have more than enough to do on your own, so you need to have a good clerk to help. Establish a friendly relationship with customers to help spread the word - try to make every guest who comes to visit as much as possible, whether they spend or not, into their friends.

But this requires the store owner Chi Xinkai to have a certain ability to speak, to be able to quickly build trust with customers, and let friends in need around them come together, only need to give some small profits to the benefit of it, human greed, far more than a coupon that cannot be used today.

2. Learn to use integrity to build reputation.

If you want to do business for a long time, you must need businessmen to establish an honest reputation, bring real products to every customer, and give back to customers with high-quality service. In this way, the reputation of the store will only get better and better, and it is easy to become a century-old store. I'm sure I'll be back with a lot of customers!

3. Don't be too complicated in your marketing campaign.

As long as your cost is worthwhile, a small activity is carried out for a fixed few days a month to give back to customers, so that the effect is the best, so that customers have a consumer impression, and they are willing to come to your house at the beginning or end of each month to "take advantage".

In fact, to open a store to do business, this process is extremely testing of personal ability, if you want to do a good business, you need to master the skills of opening a store, from attracting customers, to activities, and then to repurchase and other links, trying all kinds of ways to sell goods, which requires a lot of knowledge and ability support.