What should I do if I forget my phone and forget my password after unlocking the lock screen of my v

1. First of all, we can only try the shutdown button. Just press and hold the power button for about three seconds to come out of the reboot and shutdown page.

2. Then in the shutdown state, press the volume button and the power button at the same time, after five seconds, the phone will display, release the power button at speed, and the volume button will not be released.

3. Then the factory reset page will come out, and this interface should be operated carefully, if you have very important information in your phone, you must think about the operation.

4. Then the phone will prompt you to enter yes, click to restore factory settings, then all the data on your phone will disappear, so you should deal with it carefully. If you don't have anything on your phone, you can access it. If you have important information, you can store the password in the computer, memo, or notebook.

Because when setting the password, the system has already reminded everyone that if they forget it, it will not be able to recover it automatically.

You can check how to deal with the forgotten lock screen password

Situation 1: I forgot the lock screen password but can use my fingerprint or face to unlock my phone.

1. Enter the wrong lock screen password for 5 consecutive times in the password input interface, and after the pop-up "Phone is locked", you can click "Forgot Password" on the screen (if it is a pattern password set, the wrong password for 5 times needs to be at least 4 points and the password entered each time is different);

Note: If the model uses FBE encryption technology, you need to go to the vivo customer service center to unlock it.

2. Click Forgot Password and use the password to change the lock screen password.

Note: Both passwords need to be entered correctly to change the lock screen password.

3. Before finding the mobile phone version: If you forget the password, you need to enter the cloud service to enable the search for the mobile phone, enter the mobile phone settings - system management More settings - backup and reset Restore factory settings - clear all data - clear immediately - enter the vivo account password to clear the data, clear the data and decrypt it, and then re-enter the mobile phone to set the lock screen password.

Find the phone version and beyond: Even if you execute the clear data command, you still need to enter the password after entering the phone;

Situation 2: If you forget your lock screen password, you can't unlock your phone with your fingerprint or face.

1. Enter the wrong lock screen password for 5 consecutive times in the password input interface (if it is a pattern password, the password must be at least 4 points for 5 times and the password entered is different each time).

2. After the pop-up "Phone is locked", you can click "Forgot Password" on the screen and enter the password to change the lock screen password;

Note: Some models using FBE encryption technology do not have the "Forgot Password" option, and do not support unlocking with password problem verification, so you need to contact the customer service center staff to unlock it.

Note: If you forget the lock screen password for protection, you can bring your ID card and purchase invoice to the customer service center to unlock it. (Enter the vivo official website vivo**app--my--outlet query or vivo official website web version--scroll bottom--service support--service network query--select the province and city to query the address of the customer service center.)

Note: If you can't retrieve the lock screen password through the password, you can send a clear data command by finding your phone (all the data on your phone will be deleted), if you don't have the function of finding your phone, it is recommended to go to the customer service center to deal with it.

If you forget your vivo password, you can enter the vivo official website: vivo**app--my--**customer service or vivo official website web version--scroll bottom--**customer service, enter manual customer service, and enter the consultation appeal.

Situation 1: I forgot the lock screen password but can use my fingerprint or face to enter the desktop.

1. After backing up your data, connect to the network, enter the mobile cloud service - log in to your account - find your device - turn on "Find your phone", and use another mobile phone or computer to open the vivo cloud service (web link.

Enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and erase all the data, thus clearing the lock screen password.

Situation 2: I forgot the lock screen password and entered the desktop without a circle.

1. Enter the wrong lock screen password for 5 consecutive times in the password input interface, the screen has the "Forgot Password" option, click "Forgot Password", fill in the previously set password answer for verification, and modify the lock screen password;

If you have forgotten the lock screen password and have enabled the Find Device function before, you can try to use another mobile phone or computer to open the vivo cloud service (web link.

Enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and erase all the data, thus clearing the lock screen password.

Note: If you have enabled Find Your Phone and the network is stable, you can go to the Vivo Cloud Service webpage - Find Your Phone - for "Data Backup" (only contacts, text messages, schedules, notes and other data can be backed up, and backup**, **) is not supported.

2. If there is no "Forgot Password" option, 1) Turn off the machine, press and hold the volume plus button and the power button for about 5 seconds to turn on the machine, press the volume button to select recovery, press the power button to confirm, click "Clear Data", after clearing, you can clear the lock screen password; After restarting, you need to verify the logged in vivo account password. (Tachibana Chiyama cannot be cleared by this method, please see below).

2) If you have turned on the function of finding devices, you can try to use other mobile phones or computers to open the vivo cloud service (web link.

Enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and erase all the data, thus clearing the lock screen password.

Note: If you have enabled Find Your Phone and the network is stable, you can go to the Vivo Cloud Service webpage - Find Your Phone - for "Data Backup" (only contacts, text messages, schedules, notes and other data can be backed up, and backup**, **) is not supported.

After the FBE encrypted model is restarted, the data cannot be cleared through the cloud service command when entering the desktop without unlocking it.

If you are unable to reset the lock screen password by clearing all data, please bring the device, ID card, and proof of purchase to the vivo customer service center for processing.

Here's how to forget the lock screen password and can't unlock the screen:

Enter the lock screen password incorrectly for 5 consecutive times in the password input interface (if it is a pattern password, the password must be at least 4 points incorrect for 5 times, and the password entered each time is different);

When "Phone is locked" pops up, you can tap "Forgot Password" on the screen;

After forgetting the password, it will jump to the identity verification, accompanied by the answer to the secret fight random search and security question that can be entered;

The screen will prompt "Authentication successful, please reset password", you can set a new lock screen password, and then use the new lock screen password to unlock the phone screen.