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Hello! You can learn about it: vivo host performance failure without human damage within 7 days, the national three-guarantee method is 15 days of replacement, vivo mobile phone after-sales policy is better than the national three-guarantee policy, for 30 days of replacement, free maintenance within 1 year.
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If it can be replaced, bring the relevant bills, documents and mobile phones to the business hall to replace.
1. In layman's terms, the three guarantees are seven days of return, fifteen days of replacement, and one year of warranty.
2. Warranty time: The warranty time of the host is 1 year, and the warranty time of the accessories is 6 months for the battery, 3 months for the wired earphone, 1 year for the charger, and 1 year for the memory card. (Unless otherwise specified by the manufacturer).
3. What are the circumstances that can not enjoy the three guarantees:
The time limit for return, replacement and warranty is exceeded; Man-made damage (including but not limited to water ingress, moisture, dropping, crushing, etc.); Dismantling the machine without permission (dismantling and repairing privately at a maintenance station not authorized by the manufacturer); Damage caused by improper use of accessories (not caused by inferior accessories such as original); Unable to provide invoices, agreements, warranty cards and other proof of purchase; Non-functional failure (generally manufacturers do not assume warranty for appearance problems, and manufacturers will notify you separately in special circumstances).
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No, 7 days for replacement, one year for repair.
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If your phone paint is off, it is recommended that you bring your phone to our after-sales service center and let our staff help you test it, and wait for our staff to understand the actual situation of your phone before confirming whether the phone can enjoy warranty service. The address of the after-sales service center can be found in the mobile phone settings - more settings - after-sales service menu.
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Yes, but the card slot should not be destroyed, it may be that the buckle in the phone is broken.
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Hi! It is recommended that you verify the authenticity of your phone:
You can enter Recovery (power off, press and hold the volume up + power on key to enter recovery) mode to see if it is the style of the MIUI system. See MIUI styles.
Copycats are generally robots with exclamation marks or a few lines of English.
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Hello! We apologize for the inconvenience, but if your phone has paint peeling in a short period of time, we recommend that you go to the after-sales service center for testing.
Please rest assured that the after-sales service center staff will give you satisfactory treatment, and the address of the after-sales service center can be found in the settings - more settings - after-sales service menu. You can also go to vivo official ** to check the address of the after-sales service center:
At the same time, we also recommend that you pay attention to the following points during use:
1: Use the original leather case to protect the phone;
2: Avoid storing your phone with sharp objects such as keys;
3: Avoid contact between the phone and corrosive liquids to avoid corroding the phone.
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You can only buy a frame! Either you can get it yourself and there will be flaws, don't you think?
You can try the last six digits of your mobile phone number, if not, you can double clear the operation, you press and hold the volume up button + power button at the same time, wait for the word vivo to appear on the phone, let go of the power button, continue to press and hold the volume up button until the robot interface appears, select wipe data factory reset and then press the power button, wait for the interface to jump, and then select reboot system now to restart the phone. Doing this will result in the loss of all data on your phone (except for the data on your TF card), including installed apps, books, text messages, etc.
The vivo X5 SL can be operated in Recovery mode, which can be operated in the following 6 steps. >>>More
Hello! There are many factors that affect the performance of the battery, such as: frequency of use, machine operation status (such as navigation, games, background running programs, etc., it is very power-consuming), network signal strength, etc. >>>More
It can be handled as follows:
1. Press and hold"Power button"Force restart the phone for more than 12 seconds to see if it resumes use, and check whether the power button and volume button are stuck in the case. >>>More
If you need to downgrade your favorite device, it is recommended that you bring your mobile phone, purchase invoice, warranty card and ID card to the local after-sales service center for downgrading the system. The address of the after-sales service center can be found in the menu of Settings - More Settings - After-sales Service. You can also enter WeChat--upper right corner--Add Friends--Search (vivo smartphone) About***-Click on the lower right corner for service inquiry.