It is more appropriate to control the room of the hotel

It should be collaborative. The sales department booked the room for the guest did not stay, and the sales department should collect the deposit in advance and explain it to the guest. It depends on the room situation.

If the room is empty, it is relatively long, and if the room is tight, be sure to collect a deposit first. I used to be at the front desk, and the front desk was usually directly picked up by individual customers. If there are more than 6 reservations, they are generally transferred to the sales department to avoid the sales department having reservations or customers who are interested in booking.

The control of the room is a mutual cooperation. Many hotel sales departments and front office departments are mortal enemies, and they have the responsibility to always blame each other, pass the buck to each other, and should communicate with each other and cooperate with each other. Like the sales department, there is no follow-up of the reservation, and there is no deposit in advance, which is a great responsibility, but the front office department should also give understanding, and the people in the sales department are indeed very hard, while the guests may have various guarantees, for fear of offending the regulars, and for fear that the guests will not live and cause the hotel to lose.

It's really hard. We should all understand each other.

We are divided into two parts: the business of the first mate belongs to the CEO, and the administration belongs to the front office. Front Office Manager, Business & Administration, Director of Rooms.

The cashier business belongs to the finance, and the administration belongs to the front office. The reception business belongs to the marketing, and the administration belongs to the front office. The administration and business of the concierge and other front office staff are all under the front office.

Generally, the reservation department of the front office department is responsible for controlling the room status, for the reservation center, it will say that the reservation time is good, or provide a guaranteed reservation If the room is tight, the front desk will call ** to ask the guest if he comes.

Kiss Xiangqin, I am happy to answer for you: what does hotel room control do Answer: Hello, dear:

The hotel room control system (referred to as the room control system, guest control system) is a private network composed of computer control, communication, management and other technologies, based on the RCU (guest room intelligent controller) in the guest room, to intelligently manage and control the security system, access control system, air conditioning system, intelligent lighting system, service system, background system and other systems of the hotel room, and reflect the status of the room in real time, guest needs, service status and equipment. Assist the hotel to conduct real-time control and analysis of guest room equipment and internal resources. Due to its rich functions, strong compatibility, and the interface with the hotel management system, it has become an indispensable part of the hotel's comprehensive intelligence. I hope my reply can help you, if you have any follow-up questions, please feel free to ask, I will reply to you as soon as possible.

Hotel availability is the control of vacant room reservations, ensuring that rooms are available to guests who book them, or declining reservations because of an estimate of the number of people who will be staying in the hotel.

Housing control technology spring ingenuity:

First of all, do a good job of confirming the reservation, and secondly, coordinate with the salesperson, and don't book the room under certain circumstances. Room reservations can generally be controlled within 15 days after the room is full, which is allowed, because the probability of booking cancellation is also quite high, so it is necessary to do a good job of confirming the reservation. When the pickpocket disappears when the reservation is about to reach this value, it is necessary to immediately close all booking channels, and at the same time immediately confirm the reservation, and generally do not stay more than 16 o'clock in the afternoon, and at the latest to 18 o'clock.

That way, there won't be too many overbookings that result in late arrivals not being available.

Control of vacant room reservations to ensure that rooms are available to guests who have booked or to reject reservations based on an estimate of the number of people who will be staying at the hotel.