The director of the bank complained about the department because of his bad wind

Complaint channels:1Report the situation to the person in charge of the business outlet, such as the director of the savings office, the director of the branch office, the president of the branch, etc., and the lobby manager is not useful.

2.According to the regulations, the person in charge of the outlet should reply within a week, and the opinion book shall not have missing pages, and the "service office" will send people to check from time to time.

3.Banks above the branch (inclusive) (district and county level, not the so-called secondary branches) have set up "service offices", and the business outlets under the jurisdiction of the sub-branches should make the "service office" public for customers to reflect problems.

4.Call the 24-hour customer service ** of each bank, such as 95566 of Bank of China, etc., the customer service staff will summarize and report the opinions, and the relevant departments will send this ** to the superior bank of the outlet with the problem to deal with.

5.If it is the people's ** or **TV station** and other first-level news ** to praise or criticize someone in a certain bank, the head of the bank's head office has to ask or give instructions, and attach great importance to it.

Discipline Inspection and Supervision Department of the second-level branch.

1. It is understood that bank staff are very afraid of customer complaints, and the most feared complaints are service attitudes, forced buying and selling, and complaints about excessive collection. But generally speaking, the attitude of the bank staff is still very good, but it is inevitable that there are some arrogant and bad service attitudes, and everyone who encounters this situation can complain.

2. At present, there are several ways to complain about bank staff:

1.Directly contact the account manager to reflect the requirements for processing, which is the fastest and most convenient way;

3.Suggestion book, which is usually set up at the bank's help desk and is dedicated to collecting comments, suggestions and complaints;

4.If the complaint is true, the bank staff will be criticized and reported, and the career promotion and development will be affected at the worst, so they will pay more attention to the work behavior.

Extended Material: Treatment of Bank Staff.

1.Base salary.

According to the different ranks of employees, they are divided into different grades, and each rank corresponds to different basic salaries. If the bank has good business performance, the basic salary will increase by about 5% every year.

2.Welfare. (1) Five insurances and one housing fund (medical insurance, unemployment insurance, work-related injury insurance, endowment insurance, maternity insurance, housing provident fund), which is deducted from the basic salary, about 20% of the basic salary.

2) Holiday condolences money: generally issued supermarket shopping cards, five.

1. It will be issued during the National Day and Spring Festival, ranging from a few hundred to a thousand each time. Of course, there are also red envelopes that are off to a good start, and so on

3.Subsidy. (1) The transportation subsidy ranges from 500-2000+ per month, the higher the position, the more, and the account manager is about 700; (2) Communication subsidy ranging from 100-500 per month; (3) The monthly subsidy for Chinese food is about 300; (4) The housing subsidy is about 1,500 per month.

4.Performance bonuses.

1) Quarterly prize 2-3 thousand; (2) Year-end bonus of 10,000+; (3) Sales bonuses usually sell a variety of bank products rewards, different from person to person, the difference is large, the more powerful account managers can get 50,000+ a year of sales incentives, less tellers. (4) The performance bonus is closely related to the operating performance of each outlet. Generally speaking, the basic salary of bank tellers is more than 5,000, plus year-end bonuses, performance, subsidies, etc., and the annual salary is generally more than 100,000.

Bank staff are also afraid of complaints, after all, if the user's complaint is true, then it will be criticized and reported, and it will affect career promotion and development, so it will be more important in work behavior.

Taking the loan business as an example, if the bank staff is forced to buy and sell when applying for a loan, the user is required to purchase relevant insurance products and wealth management products.

If it is handled, then this situation can be complained.

In the process of applying for a loan, it may involve a door-to-door inspection, if the salesman takes the opportunity to find the user to collect the benefit fee, travel expenses, etc., but you can complain; In addition, in terms of loan collection, although the bank has set up a special post-loan collection department for users who fail to repay within the time limit, it is necessary to standardize the behavior in the process of collection, and excessive collection is not allowed, such as harassing the borrower or relatives many times a day, abusing or threatening the borrower, etc.

In the above common situations, users can directly complain to the bank headquarters or the CBRC.

Depending on what the matter is, if it is a business matter, the department that the bank is most afraid of complaining about is the CBRC, or the People's Bank of China at all levels.

If you need to file a complaint with the CBRC, according to the principle of territorial supervision, you should first file a complaint with the local branch of the CBRC. The complaint should be made in writing and give details of the matter and nature of the complaint, the name of the complainant and contact details.

Generally speaking, it is inconvenient for the CBRC to accept oral or anonymous complaints. When handling complaints, the CBRC will keep all complaints confidential and will only disclose the details to the relevant banks in the course of handling the complaints.

Upon receipt of a written complaint, the CBRC will handle the complaint with the bank concerned and request the bank to promptly investigate and reply directly to the complainant. If the complaint is significant, the CBRC will also require the bank to provide a detailed explanation and response to the complaint.

Banks are most afraid that you will call the CBRC to complain.

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1. To complain about the bank, you can find the bank headquarters, and you can directly call the customer service of the bank headquarters to complain. If you repeatedly complain to the bank, you can also find the local banking regulatory bureau and the National Banking Regulatory Commission, the competent administrative department of the bank, to complain in writing and complain to the bank. You can complain through online channels to the Weibo and official websites of these units.

2. China Banking Regulatory Commission (hereinafter referred to as China Banking Regulatory Commission or CBRC; English: China banking regulatory commission, English abbreviation:

CBRC) was established on April 25, 2003 and is a ministry-level institution directly under the Ministry of Public Security. According to the authorization, the unified supervision and management of banks, financial asset management companies, trust and investment companies and other depository financial institutions, to maintain the legal and sound operation of the banking industry. 3. Banking supervision is an important part of financial supervision, and its structural arrangements should not only adapt to the overall development and regulatory arrangements of the financial industry, but also coordinate with market constraints and internal management of banks, which is in fact the result of weighing the costs and benefits of supervision.

The establishment of the China Banking Regulatory Commission shows to the outside world the reform intention of strengthening supervision construction and improving the development level of the industry. 4. The main responsibilities of the China Banking Regulatory Commission are: to formulate rules and regulations and measures for the supervision of banking financial institutions; Drafting relevant laws and administrative regulations, and putting forward proposals for enactment and amendment.

Examine and approve the establishment, alteration, termination and business scope of banking financial institutions and their branches. For banking financial institutions.

My wife said that the information was incomplete, and today I came to the Bank of China on Yuelong Road, Ninghai to get the information, and the staff helped to get it, saying that I wanted to get it at the counter, and I drew a number and waited here for an hour, and the number called before did not go to a non-knowing when.

Hello, I'm glad to answer your questions, please take a look at the question later.

It should be the China Banking Regulatory Commission.

Article 4 of the Administrative Measures for the Handling of Consumer Complaints in the Banking and Insurance Industries is the main body responsible for safeguarding the legitimate rights and interests of consumers and handling consumer complaints, and is responsible for the management, guidance and assessment of the handling of consumer complaints by their own units and their branches, and coordinating and urging their branches to properly handle all kinds of consumer complaints. Article 6 The China Banking and Insurance Regulatory Commission (hereinafter referred to as the "China Banking and Insurance Regulatory Commission") is the supervisory unit for the handling of consumer complaints in the national banking and insurance industry, and supervises and guides the handling of consumer complaints in the national banking and insurance industry. The China Banking and Insurance Regulatory Commission (CBIRC) shall supervise and guide the handling of consumer complaints in the banking and insurance industries within its jurisdiction, and promote the establishment and improvement of diversified consumer dispute resolution mechanisms within its jurisdiction.

The ** number of the China Banking Regulatory Commission is 010-66279113 or the Consumer Association **12315

Questions. I deposited to the local ICBC a month ago! It's not regular, and now I'm ready to withdraw the money out, the bank shows that the card is abnormal for various reasons, and I push it day by day, and I also find the CBRC in the middle, and the result is the same, what should I do in a situation like mine.

It is recommended that you can call ****12345 to complain, and the other party will register the relevant information for you to transfer to the relevant departments for processing, and will make a return visit afterwards.

Let the bank explain why.

Then you can't solve it and go to court to sue.

Questions. But now there is an urgent need to get a sum of money to use, is there a faster solution.

Bank staff for all sorts of reasons! The CBRC also said that it was investigating, and a week has passed and I still can't say the reason, what should I do like this.

Sue to court.

Ask the court to issue a payment order.

But the probability of success is unlikely.

Questions. Could there be a faster solution? I'm in a hurry to use the money, thank you

At present, it is to call 12345 to complain.

You can later claim the bank's delay in using your money.

Complaints can be made. There are many channels to complain about the bank, mainly in the following aspects:

1. Report the situation to the person in charge of the business outlet, such as the director of the savings office, the director of the branch office, the president of the branch, etc.

2. The opinion book can be written down, according to the regulations, the person in charge of the outlet should reply within a week, and the opinion book shall not have missing pages, and the "service office" will send someone to check it from time to time.

3. Banks above the branch (inclusive) (district and county level, not the so-called secondary branches) have set up a "service office", and the business outlets under the jurisdiction of the branch should make the "service office" public for customers to reflect problems.

Extended Information:1The real significance of a bank is to promote social and financial harmony, avoid financial chaos in the market, implement monetary policy, carry out macroeconomic regulation and control of the national economy, and supervise and manage financial institutions and even the financial industry.

The earliest bank is believed to be the Italian bank founded in Venice in 1407. Subsequently, banks were set up in Amsterdam in the Netherlands, Hamburg in Germany, and London in the United Kingdom. In the late 18th and early 19th centuries, banks were generally developed.

2.The bad business of silver is the product of the development of the commodity-money economy to a certain stage. Its generation is broadly divided into three stages:

The first stage: the emergence of the currency exchange industry and exchangers.

The second stage: the currency custody and receipt and payment business was added, that is, the currency exchange industry evolved into a currency operation business.

The third stage: concurrently engaged in currency custody, receipt and payment, settlement, lending and other businesses, then the currency exchange industry will develop into a banking industry.

The emergence and development of banks is linked to the development of the monetary commodity economy, and the currency exchange industry in the pre-capitalist society is the basis for the formation of the banking industry. At first, the currency exchange business was only engaged in the business of minting and exchanging coins, and later it kept money, received and paid cash on behalf of merchants, etc. This Zheng pretended to be, and a large amount of monetary funds gradually gathered in the hands of exchange merchants.

When money changers are engaged in the business of lending money, the money changer industry develops into a banking industry.

The earliest banking industry originated in the currency exchange industry of ancient societies in Western Europe. Initially, money changers only exchanged money for merchants, but later developed to hold money for merchants, receive and pay cash, handle settlements and remittances, but do not pay interest, and charge storage fees and handling fees. With the development of industry and commerce, the business of money changers further developed, and they gathered a lot of money in their hands.

However, I can put myself in the shoes of others, bank service personnel are also people, working long hours and high intensity, facing different people every day, it is inevitable that there will be poor service, if you can eliminate the core, let it pass generously. Thank you.