Why can t I connect to the Internet after my Samsung note2 data is turned on?

1.If possible, change to a different SIM card for testing.

3.Back up your phone data (**book, SMS, **, etc.), restore the phone to factory settings, if the fault persists, it is recommended that you send your phone to the nearest Samsung service center for testing and repair, the specific service center address please visit:

If the mobile phone cannot access the Internet normally, you can troubleshoot according to the following conditions:

Situation 1] The contact between the SIM card and the metal contacts of the mobile phone is insufficient, and the SIM card can be reinserted.

Situation 2] If the SIM card is damaged or there is a problem with the mobile phone, you can change the phone to test whether it is the SIM card or the mobile phone is faulty.

Situation 3] The current location is a signal blind zone or suddenly no signal, you can change places to test and pay attention to whether the mobile phone signal of other users around you is normal.

Situation 4] If the mobile phone card is in arrears or is shut down, you can pay off the arrears and turn it on.

Situation 5] The service is suspended due to abnormal use of the number, such as the number being used for illegal or illegal activities.

Situation 6] Roaming in Taiwan, Hong Kong, Macao or abroad can only be used after enabling Taiwan, Hong Kong and Macao roaming and international roaming.

Situation 7] If the total traffic generated by the Internet reaches the ** traffic cap value in the current month, the system will automatically turn off the Internet access function, or limit the speed of the network, and the network will be automatically restored in the next month, which shall be subject to your ** traffic cap rules.

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Hello dear Samsung users:

Comments, suggestions, complaints, please click:

Hello dear Samsung users:

Based on your description, we recommend that you try the following steps:

1.Check whether the SIM card is enabled for GPRS and the Internet service will be temporarily disabled.

To use the mobile phone data Internet function, the ** card needs to activate the data data Internet service. You can contact the local network provider of **card** to open the data traffic Internet service.

2.Check that the "Mobile data" switch is turned on.

Slide your finger down on the top curtain of the screen, slide the shortcut bar to the left, and turn the "Mobile Data" dot green.

3.Reset the Internet access parameters.

In standby mode, select Apps - Settings - Connections - More Settings - Mobile Network - Tap the name of the access point - Menu - Reset to Default Settings - After the settings are completed, restart your phone to surf the Internet.

4.Please try to change to a different ** card.

5.You can also try again at a different time or network environment.

6.Back up your phone's data (**book, SMS, **, etc.), restore your phone to factory settings, if the fault persists, it is recommended that you send your phone to the nearest Samsung service center for testing and repair, and it is recommended that you make an "appointment to the store" repair application on Samsung's official website to enjoy priority repair service:

After the appointment is successful, please bring your machine, invoice and warranty card to the service center where you made the appointment on time.

Comments, suggestions, complaints, please click:

If your phone is not able to access the Internet with mobile data, it is recommended that you:

1.Check whether the SIM card of the mobile phone has the Internet function enabled.

2.Make sure mobile data is on: Swipe down the top curtain to turn on mobile data. If you have a dual-SIM phone, check whether you want to switch to a SIM card with data activated.

3.Check whether to set a data usage limit. On some machines, [Limit Data Usage] is enabled, and the mobile data function will be automatically turned off when the data is exceeded.

4.Check whether all Internet access software or browsers are unavailable. Some machines support [Limit Application Traffic], which can control individual applications to use mobile phone data or Wi-Fi to surf the Internet.

5.If you still can't access the Internet after checking the above contents, it is recommended to reset the Internet access parameters of your mobile phone: Settings - (More Settings) - Mobile Network - Access Point Name - More (Menu Key) - Reset to the default settings.

6.If it doesn't work, try to replace it with another SIM card to rule out whether it is a SIM card.

7.Try it after changing the time period or changing to a different location.

8.If it doesn't work, please back up the data in your phone and restore the machine to factory settings.

9.Check if your phone has a push notification for system updates, and if so, upgrade your phone to the latest version in a Wi-Fi environment.

If the problem persists, please bring the purchase receipt, repair card and machine to the Samsung service center for inspection.