What are the responsibilities of a hotel cashier?

The front desk is the window of the hotel's services. The front desk cashier is responsible for the settlement of guest accounts such as hotel rooms, food and beverages and recreation, and plays a pivotal role in the operation of the hotel.

Patrol the station regularly, make pre-statements, settle bills, invoices, and make simple excel reports.

Collect money, find money, let customers understand that more money should be given and more money should be found for her, in line with the attitude of customer first and customer service.

Cashier Job Responsibilities.

1. Check out correctly and quickly.

1. Proficient in the operation of the cash register, ** input;

2. Familiarize yourself with the product and the content.

2. Hospitality is cordial.

1. Skilled cashier's response words, response attitude, and response methods.

2 Proper grooming.

3. Prompt service.

1. Provide consultation and etiquette services to customers.

2. Skilled, fast and correct bagging service.

3. Do not commit cashier service taboos, such as: untidy appearance, disrespectful speech, etc.

4. If the above regulations are violated, a fine of 10-100 yuan will be divided by the severity of the circumstances.

Fourth, the basic work of a skilled cashier.

1. Standing work, insisting on singing, paying, and finding, and accurately and quickly counting the payment.

2. Keep the business money properly and pay the payment within the specified time to ensure the safety of the payment.

3. Check and maintain the cash register equipment frequently.

4. Cooperate with the concierge department for safety management.

5. Report any problems found in the work to the foreman or superior in time.

Hotel Cashier Job Responsibilities:

1.Obey the work arrangements of department leaders and foremen, and provide first-class reception services to guests according to the prescribed procedures and standards.

3.Make good preparations before the shift, carefully check whether the computers, printers, calculators, money detectors and other equipment are working properly, and do a good job of cleaning and maintenance.

4.Grasp the room reservation situation, actively and enthusiastically promote the room, understand the reservation of the day, banquet notice, confirm the payment method, to ensure accuracy.

5.Quickly and accurately check in for guests to check-in, extend, change rooms and check-out, take the initiative to explain the room price to guests when opening the room, avoid misunderstanding by guests, and do a good job in guest verification procedures and room registration.

6.Accurately and skillfully collect cash and checks from guests, print various bills for guests, settle accounts for guests in a timely and accurate manner, and issue invoices according to the reasonable requirements of guests.

7.Proficient in the relevant knowledge of the hotel, strictly abide by the rules and operating procedures.

8.According to the room condition report sent by the housekeeping department, carefully check to maintain the most accurate room status.

9.Preparation and submission of various reports.

10.The daily income cash must earnestly implement the provisions of "long payment and short payment", and shall not be used to make up for the shortfall.

The workflow of a hotel room cashier usually includes the following steps:1Reception of guests:

The cashier first has to greet the guest to the front desk to check out. When a guest arrives at the front desk, the cashier should greet them with a smile, confirm the guest's name and name, ask about the guest's needs, and explain the details of the charge. 2.

Check the order: The cashier needs to check the guest's order and check the guest's needs including room rate, food and beverage expenses, and other expenses (such as **, laundry, taxi and other services). If a problem is found, the cashier needs to contact the relevant department in time to deal with it.

3.Calculate the settlement amount: When the guest determines that they need to settle the bill, the cashier needs to reconcile all the charges and calculate the settlement amount.

During the calculation process, cashiers should pay special attention to the preferential policies that may exist, such as membership discounts, group discounts, etc. 4.Collect Payment:

The cashier should correctly identify the customer's payment method (such as cash, credit card, Alipay, WeChat, etc.), and collect money according to different payment methods and print receipts. 5.Handling Billing and Records:

Cashiers need to update the money received into the system and leave a corresponding record for future inquiries and verification. At the same time, cashiers need to feed back the information before the bill is made to the hotel management system, and ensure that the receipts and bills signed with customers are consistent. The above is the basic workflow of a cashier in a hotel room.

Of course, the exact workflow may vary depending on the management model of different hotels, the requirements of the customer, and the experience of the cashier.

Summary. Hello, job description:

1. Responsible for reception and cashier at the front desk.

2. Understand the basic operation of the computer.

3. Good service attitude. Diligent and studious.

Requirements:1Work seriously, carefully and diligently.

The company includes 2 meals and accommodation, employee dinners, employee birthday parties, and paid annual leave after one year of employment.

Hold on. Hello, the content of the work: 1. Responsible for the reception and cashier 2. Understand the basic operation of the computer.

3. The service attitude is good. Diligent and studious Requirements: 1

1. Obey the work arrangement of the main desk to collect silver, and provide first-class reception services to guests according to the prescribed procedures and standards.

2. Quickly and accurately check in, extend, change and check out for guests, take the initiative to explain the room price to the guests when opening the room, avoid guests from imitating and laughing, and do a good job in guest verification procedures and room registration.

3. Grasp the status of the room and the situation of the room, actively and enthusiastically promote the room, understand the pre-departure guests on the same day, and confirm their payment method to ensure the accuracy of check-in and checkout.

Features of the front desk::

1. Wide contact: The hall is the façade of the hotel, is the first contact department of the guests, it undertakes the sales of the guest room in the business, is responsible for the reservation, check-in, checkout and other work of the room, and also provides various services for the guests.

2. Complicated business: the front desk has a wide range of work, including room reservation, check-in, telephone service, checkout service, luggage storage service, consultation, entrusted agency, etc., and these jobs are directly facing the guests, therefore, the front desk attendant must have efficient, accurate and thorough work quality.

3. Relationship to the overall situation: after the guest arrives, the first contact is the front desk, to others is the "first impression", after the guest leaves, the front desk is the place where they leave the "last impression", these impressions determine the overall evaluation of the guest or the hotel, and during the guest's stay, the front desk will also leave a deep impression on the guests with a series of services, therefore, the work of the front desk, the level of efficiency, has a direct impact on the overall image of the hotel.