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If the mobile phone cannot connect to the wireless network, the Samsung mobile phone generally follows the following steps to troubleshoot and deal with it, please correspond to the following common situations, try to operate:1If you could connect before, you can't connect now:
Check whether other devices under the same wireless network are connected properly and whether connection restrictions are set on the wireless network. 3.If you cannot connect to the wireless network with the Chinese name:
Due to device compatibility issues, some wireless networks with Chinese names or special characters may not be able to connect, it is recommended to change the wireless network name to English. 4.If the search cannot be found, an error is reported, or a timeout occurs
Please check whether the router connection is normal (the cat cannot be connected), turn off the phone and the router and restart it before trying to connect. 5.If none of the above operations work, it is recommended to back up important data (contacts, text messages, **, etc.) and try to restore factory settings.
If the problem persists, please bring the purchase invoice, warranty card and machine to the service center for inspection.
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1. If your mobile phone is connected to other wifi and has a similar situation, there may be software or hardware failures in the mobile phone, you can reset the mobile phone to the factory state first, or the mobile phone after-sales service center professionals will conduct a comprehensive test of the mobile phone software and hardware;
2. If the mobile phone is only connected to a certain wifi, the biggest possibility is that the wifi router has limited the network speed of your mobile phone.
3. If the mobile phone is not connected to other wifi, there may be software or hardware failures in the mobile phone, you can reset the mobile phone to the factory state to rule it out, or the mobile phone after-sales service center professionals will conduct a comprehensive inspection of the mobile phone software and hardware;
4. If the mobile phone is just a wifi can't be connected, it is recommended to use the following methods to troubleshoot:
1) If there is a software error in the operation of the mobile phone, cat and wifi router, it is recommended to power off the mobile phone, cat and wifi router and restart it.
2) Reduce the distance and physical obstacles between the mobile phone and the wifi router to ensure good wifi signal coverage quality;
4) Check whether there is a strong source of radio interference around the mobile phone and wifi router, which affects the quality of wifi signal transmission between the mobile phone and wifi router;
5) Check whether the WiFi router configuration restricts the network connection of the mobile phone or the WiFi router system firmware version is too old, and there is poor compatibility with the mobile phone, it is recommended to upgrade the WiFi router system firmware to the official latest version to try.
6) Take other mobile phones to test whether the wifi router can be connected, if it is not connected, there may be software or hardware failure of the wifi router, you can first reset the wifi router to the factory state to eliminate, if it still fails to solve the fault, it is recommended to replace the wifi router (some mobile phones do not support Chinese SSID (wifi name), it is recommended to set the wifi name to English under the attempt).
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Hope the above helps, thanks!