Problems encountered when buying things online, what should I do if I encounter problems when buying

If you ignore it after receiving the goods, the system will automatically confirm the receipt on your behalf after 30 days of surface mail and 10 days after express delivery, and the money will be automatically sent to the seller. There will be no penalty for you. However, if you apply for a refund after receiving the goods, and there is no suitable reason and evidence, the other party may complain about you, and the customer service may give you a penalty, and the money will still be paid to the seller in the end.

Do you want to return it or what.

Do you want to get the goods without paying, and then apply for a refund?

In fact, it is natural to spend money to buy what you want.

Don't think about it.

People will definitely have a way to cope!!

Maybe it's the seller who gives you a bad review.

The transaction is not completed, it has nothing to do with **, it is a matter for both of you, ** just to provide a platform for trading.

Affects your credibility.

Are you a buyer or seller?

No matter which party it is, if there is a problem of cheating money, you can take the express order, and the chat record about the purchase of goods at that time made a similar "complaint" to Zhi Fubao or **, as long as the evidence is proven, there will be severe punishment.

If there is a limit on the number of days, as long as the seller issues a delivery voucher, the payment will be automatically transferred to the seller after 30 days or a specified number of days, during which you can propose a refund and other opinions.

If your refund is justified, there will be no penalty.

Nowadays, online shopping has spread all over China, and online shopping is no longer an unfamiliar word, and the convenience it brings to us cannot be questioned. Even so, we will encounter a variety of problems when we buy things online, one of the more common is that the merchant sends the wrong product and so on

1.When we receive the goods, we find that the goods we received do not match the goods we bought, at this time, don't worry, we will contact the customer for the first time, tell him the problem you encountered, and the customer service will tell you the solution to help you solve this problem, so that your rights and interests are protected.

2.If the communication with customer service is fruitless, at this time we can learn about the protection of consumer rights and interests, so as to achieve the purpose of protecting our own rights and interests.

I bought a mask two days ago, I don't know what the merchant got from **, so I sent it to me casually, I don't know which manufacturer the merchant sent it, and the quality doesn't look very good, and the packaging is relatively leaky. After receiving the goods, I contacted the merchant, and the merchant said that he had taken the wrong goods and sent them wrongly, and he could give me a subsidy of five yuan. I didn't say yes and returned the request.

It's just that sometimes, I'm not short of the 5 dollars, what can I do with 5 dollars sometimes? The reason why I applied for a refund and return was because of the merchant's principle of doing things, thinking that spending a little money would be able to settle the matter, and even felt that I had picked up a bargain.

Another time I bought a pair of shoes, the merchant said that the main design is non-slip, but I didn't feel non-slip when I wore it, but it was very slippery, that is, it was slippery on the dry tile floor at home, and the anti-slip effect was better with a little water. Then I communicated with the merchant, and the merchant subsidized me 5 yuan, originally I also wanted to call for a burial return, but the backup chain was checked but I thought about it for several days, and finally decided not to apply for a refund and return, and accepted the merchant's 5 yuan subsidy. If I found it in advance, I would definitely ask for a refund or a new one, because this is a problem with his design, which was originally designed for non-slip, not only is it not anti-slip imitation, but it is more slippery, you say this is ridiculous.

When there is a mistake or more product memory by the merchant during online shopping, I will communicate with the merchant first, keep the evidence and communicate with the merchant to solve the matter as soon as possible, and judge what I should do next according to the attitude given to me by the merchant.

If the product is sent by mistake, I will take a picture of the goods sent by the merchant to the merchant's customer service, communicate with the customer service, and see how the customer service can solve it. If the missent item is what I like, I may keep it, and if I don't like the missent item, I will choose to return it.

If there is a problem with online shopping, we must keep the evidence in time, and then, negotiate with the merchant so that we can solve our problem as soon as possible. If the merchant sends more goods, I will negotiate with the merchant to solve, to see if the merchant sends more goods I need, or need Bidan to send back to the merchant, if it is the merchant's mistake, the merchant should give a plan, if the merchant gives the plan, I can accept the repentance, I will return the Zhang family remember the goods.

Or if the merchant sends more goods that I like, I will negotiate with the merchant to solve it, leave the things, and buy them according to the actual **. The specific solution also depends on the number of goods that the merchant missends or oversends, as well as the integrity of the goods.

All in all, the merchant's mistake must be actively communicated with the merchant to solve, because it is not their own problem, and the merchant needs to be solely responsible at this time. As a customer, we only need to keep the evidence and actively communicate with the merchant, most of the merchants will give a satisfactory answer to the customer, and then the customer will consider what to do next according to the reply given by the merchant.

There is a problem with the thing I bought, how to solve it.

Dear, hello, I am happy to answer your questions The solution to the problem of buying things is: should be a timely complaint, and issued a valid invoice for the purchased goods, warranty cards and other physical evidence, China promulgated the "part of the commodity repair, replacement of the number of birds, return responsibility regulations" stated that only within the effective "three guarantees" period and have a valid invoice and other vouchers of the goods can enjoy the "three guarantees" rights. The quality and technical supervision department has found that some consumers deliberately conceal or exaggerate or narrow down the facts because of anger or improper purposes, so as to solve the problem.

The purchased goods should be kept in their original condition, and the purchased goods should not be disassembled without permission. The above is mine, I hope it helps

1. Contact the seller directly and tell him that the goods were sent wrong, and he will ask you to provide **, you will send ** to him, and then return the goods, and the seller will rearrange the delivery of the goods after receiving the goods. Note that the seller is required to extend the receipt time, pay attention to check the logistics information, the seller sends the wrong goods, and the seller bears the round-trip freight.

2. If the goods received are different from those you photographed, you first communicate with the store to bear the problem of express delivery costs, and then return the goods to them, you extend your receiving time, and wait for them to receive the goods sent back, send the goods you need, and then confirm the receipt.

3. Let the courier company testify, and then contact the merchant. In this case, it is generally exchanged or the price difference is paid. If the merchant shirks, open the ** web page - log in - the goods that have been bought - complain and protect your rights.

At the same time, contact ** customer service. Remember, don't click to confirm receipt first. **The seller can contact the seller to negotiate the replacement or refund processing, and the compensation cannot be processed, if the seller refuses to exchange the goods or refund the processing, you can apply for **customer service intervention.

If you receive the goods and find that the seller sent the wrong goods, it is recommended to keep the relevant vouchers and give priority to Want Want to contact the seller to negotiate replacement or refund processing.

If the seller fails to send the wrong goods, the buyer can also apply for a full refund, or negotiate with the merchant to exchange the goods, and the courier costs on the way to the replacement will be borne by the seller. If the merchant fails to negotiate and refuses to refund, you can complain to the ** customer service, and the customer service will intervene to force the merchant to compensate for liquidated damages. Where proprietors clearly know that the goods or services are defective, but still provide them to consumers, causing the death of consumers or other victims or serious harm to their health, the victims have the right to demand that the proprietors compensate for losses in accordance with the relevant provisions of this Law, and have the right to demand punitive damages of up to two times the losses suffered.

1. If the goods have not arrived. Immediately communicate with the seller and ask for a replacement courier. And the seller is required to bear the cost of replacing the courier. If the seller is unwilling, please collect a screenshot of the chat and complain to customer service.

2. If you have received the goods, communicate with the seller first and ask for a refund of part of the fee, if the seller does not agree, please do not confirm the receipt, please also collect chat screenshots and complain to customer service.

3. Of course, you can also choose to refuse to accept the goods when they are delivered, and let the courier talk about the goods being sent back. Then talk to the seller to reimburse or reship the goods. Of course, this method is more frustrating, and it is not recommended to try it.

Extended information: 1. The characteristics of online shopping are hidden, and the shopping experience is poor. Therefore, when choosing a shopping platform, you must choose those who implement the real-name system in accordance with the Interim Measures for Online Transactions and Related Services of the State Administration for Industry and Commerce to protect their due rights and interests.

2. Read the terms of return and exchange carefully, and do not choose those with hidden thresholds.

3. Registration, fill in as little personal information as possible, and avoid using a work email address for the mailbox, because the advertisements of the merchants will follow.

Fourth, before shopping, it is necessary to consult and negotiate with the merchant, quantity, specification, color, delivery time, quality problem handling, etc.

5. Take a picture of the item and develop the habit of not paying directly, close the payment page, click to open the purchased goods in your background, and pay. The benefit of this is that it effectively prevents phishing** backdoor fishing.