How to complain about Tuniu defrauding a consumer

Garbage Tuniu, I went from Chongqing to Jiuzhaigou for two days, 3060 a person, really a pit person, not including tickets, overlord terms, and no food, more expensive than going abroad, or what a special car, the driver is not a person, it is completely a fraud, more pit people than entering the store with a group, said that the fare is 200, but when it comes to giving money, it will be 280, he is Tibetan, and we dare not give it, specially pull us to buy rhodiola rosea in expensive places, speaking of altitude sickness to kill people, pharmacies generally a box of rhodiola 45, He brought it to 230, pit our money and let him buy medicine to eat, never to travel to Tuniu in the future, he had a good attitude before he paid the money, and he changed after paying the money, and he didn't care, what pit people Tuniu.com,

Hey, Brother Mu, that's Senior Sister Hongya from the West Courtyard, it's rumored that you liked her when you were a child. Su Ling approached Mu Chen and said with a low smile.

When Mu Chen heard this, he couldn't help but glance at him, he did have an intersection with Hong Aya when he was a child, but at that age, how can he know what it means to like, he just wants to find a playmate, over the years, with the discord between his father and Hong Aya's father, the relationship between the two sides has become more and more estranged, this kind of rumor, I really don't know when it arose.

Mu Chen shook his head helplessly, and then looked at Liu Che with a provocative face, above his body, there was a faint spiritual power light emanating, and his palms were slowly clenched.

If you have something to say, say it quickly. ”

Mu Chen glanced at a few people on the high platform not far away, his gaze only stopped on the slender shadow, and then retracted his gaze: "Although they are there, if I want to beat you, even if they stop me, you will have to suffer a meal of flesh and skin." ”

He also disliked the arrogance of these guys in the West Courtyard.

You! When Liu Che heard Mu Chen's words, his eyes suddenly became angry, but he just wanted to scold, but he saw Mu Chen's mouth pursed slightly, and at that moment, the young man's originally soft and brilliant face suddenly had a cold taste emanating from it, and under that coldness, it seemed to be a kind of blade-like cold and cold.

That feeling is like a sting quietly surging in the lazy clouds, inadvertently, revealing a sharp and grandiose appearance.

That smell is definitely not something that a simple teenager of this age can have.

The rebuke in Liu Che's mouth was swallowed alive, he looked at Mu Chen at this time in surprise, his face changed, he was obviously a little jealous of the latter's strength, the last time Mu Chen defeated Xue Dong in their Western Courtyard, he was on the scene.

Hehe, it's a bit arrogant. ”

The seniors of the Western Academy on the high platform also heard this, and immediately couldn't help but raise their eyebrows, feeling that their faces were a little not good-looking, especially since there was also a red silk here.

When consumers are victimized by the fraudulent acts of business operators, the base segment can be used in the following ways:

1. Require the operator to give double compensation.

2. Negotiate with the operator to settle the problem.

3. Request the consumer association for mediation.

4. Appeal to the relevant administrative departments.

5. According to the arbitration agreement reached between Bo Zhenyu and the operator, it shall be submitted to the arbitration institution for arbitration.

6. Filing a lawsuit with the people's court.

When consumers are harmed by the fraudulent behavior of the operator, they can do so through the following ways:

1. Require the operator to give double compensation.

2. Negotiate with the operator to settle the problem.

3. Request the consumer association for mediation.

4. Appeal to the relevant administrative departments.

5. Submit to an arbitration institution for arbitration in accordance with the arbitration agreement reached with the operator.

6. Filing a lawsuit with the people's court.

Summary. Hello, I am glad to answer Tuniu Travel Network, customer service**400-797-5188, customer service**400-797-5085, customer service**400-797-3050

Good service.

Tuniu's advantages: Rich products, from nearly 1,000 travel agencies, selected cost-effective high-quality itineraries, forming a rich product line to meet your domestic and foreign travel needs.

Cost-effective: Tuniu is more affordable for similar products, and nearly 100 professional travel consultants will help you screen out the most cost-effective travel products in the market.

Worry-free and convenient: You can travel with a click of the mouse or a **, and the professional call center and senior travel consultant will provide you with the most convenient and considerate service.

Tuniu was founded in October 2006 in Nanjing"Make travel easier"For the mission, to provide consumers with travel product booking services from Beijing, Tianjin, Shanghai, Guangzhou, Shenzhen, Nanjing and other 64 cities, the products are comprehensive, transparent, 365 days a year 24 hours 400** booking, and provide a wealth of follow-up services and guarantees.

Tuniu offers more than 80,000 travel products for consumers to choose from, including group tours, self-drives, cruises, hotels, visas, scenic spot tickets, and corporate tours, and has successfully served more than 4 million trips.

On December 15, 2014, Tuniu announced that it has partnered with Hony Capital, JD.com**, and Ctrip's subsidiaries"Ctrip Investment"and the signing of an equity subscription agreement between Tuniu's CEO and the Chief Operating Officer. Under the terms of the agreement, Tuniu will issue US$100 million of new shares to the above-mentioned investors.

According to Analysys, in the third quarter of 2015, Tuniu's transaction volume reached RMB 100 million, a year-on-year increase. This is the third consecutive quarter that Tuniu has grown by more than triple digits year-on-year: in the second quarter of 2015, Tuniu's transaction size increased year-on-year; In the first quarter, the figure was:

In terms of growth rate, Tuniu once again ranked first in the industry.

In terms of full-year results, Tuniu's net revenue in 2015 was RMB7.6 billion (US$100 million), up from 2014. The increase in revenue was mainly due to the growth of group tours, self-guided tours and other revenues. The total number of trips in 2015 was 4449053, an increase from 2181834 in 2014.

Tuniu Super Spicy Chicken, don't apply for a visa at his house, because they made a mistake in their work, and they didn't find out about the hotel for one night, resulting in visa refusal, loss only refund service fee, dissatisfied with the result of complaints, ** customer service put on such an attitude. A week later, I changed to another home and passed.

I traveled from Tuniu to Yunnan;

In fact, it is not about the quality of the service, Tuniu is just an intermediary, and the actual route you sign up for the tour is arranged by the local travel agency.

Tuniu is nothing more than an intermediary company.

Personally, I think that if ** is similar to what other channels report, Tuniu is still okay.

Hope to accept.

Tuniu is very junk, private price increases, generally more expensive than the official website, and in Tuniu, generally do not give invoices, or only general invoices. But if you go to some official websites, you can generally issue a special ticket, so please stay away from Tuniu!!

Tuniu can't do it, it's okay, if you have any embarrassment, you still have to trust an established company like Ctrip.

I thought Tuniu was a big-name travel agency that could be trusted, but I was disappointed! It's a fraud, and it makes people feel cheated! I took my nearly 70-year-old parents to choose a 6 days and 5 nights slow tour of Beijing itinerary (20 people VIP group), after arriving at the station found that with 5 days and 4 nights of a group of people together, a total of 24 people, the rhythm and time of browsing is completely in accordance with the 5 days and 4 nights, in addition to the first day to Beijing free activities, the 2nd-4th day is basically 5 in the morning, 6 o'clock to get up, 9 o'clock in the evening back to the hotel, one after another, the two old people are tired enough, sometimes simply sit in the car and do not go down to the attractions, go back to the hotel at night and fall asleep, I don't want to say a word.

When I got home, my mother told me that my father was in a place where he was walking too fast and fast, his chest was tight and panting, and he was foaming at the mouth, and he almost hung up in Beijing. I put forward my opinion that I tossed and asked me to obey the majority of the minority. On the 5th day, the gang left, and we didn't know where to go, because the attractions were all gone.

In short, it was the worst and most unpleasant experience of my trip, and it also caused my parents to suffer and almost lost their lives. Their advertisements are beautifully played and the itinerary is perfectly done, but in practice, it is a fraud of selling dog meat on the head of a sheep!

Tuniu** is very untrustworthy!! The customer service is a mess, there is no way for customers to complain, the complaints are in vain, and there are more than 20 calls that have not really dealt with the reply! Obviously, they deducted the wrong money and did not refund it, so it is recommended that you choose carefully, otherwise the money will be spent, and the customer service will be bad and you will be angry!!

I'm experiencing it firsthand.

Tuniu is a platform operation, and it does not have its own travel products, but purchases from various leading companies.

It can't be said that Tuniu is unreliable or not, it can only be that the ** business you signed up for is unreliable or unreliable.

Generally speaking, it is not a big problem, after all, ** merchants want to cooperate with Tuniu for a long time!

In the middle of this year's epidemic, the boss of Tuniu and the boss of Hainan Airlines livestreamed a night at the HNA Hotel, and for this reason, they also specially booked a plane ticket, booked another hotel on Tuniu to go to Sanya, and booked a hotel in advance, either saying that there was no room, or they couldn't book it, and they couldn't book a hotel with a standard room for a week, and it was clear that the online rooms were empty, and it turned out that the two bosses were cheating customers in the live broadcast room.

It's okay, it's better in some ways. Other aspects are also unreliable.

It's still possible to get a discount on ticket reservations.

But it's still not very reliable in ticket booking, and it's not okay to refund or anything.

Very unreliable! If you choose Tuniu for your parents, for the safety of your life, don't choose it, a lesson from blood, a lesson from the past. 1.

Because it is an old man, it is a small group specially set, but Tuniu temporarily increased the number of group members, so it deliberately added a clause to let the parents sit in the first three rows and agree to continue the trip. 2.The tour guide has a bad attitude and dislikes the slow movement of the elderly.

3.After the tourist fell and was injured, he did not seek medical treatment in time, and after the medical treatment, he also spoke badly to each other, saying that lao bu because of the bad words and deeds of the tour guide, causing the tourist to have a heart attack, the tourist asked for help, the tour guide refused, and the helpless fellow tourist sent his mother to the hospital for medical treatment in the heavy rain at 1 o'clock in the morning, saving his life. As a result, the trip cannot be continued and Tuniu will not refund any fees.

is extremely unreliable, and the pit people are not negotiable.

I'll tell you solemnly, that's a piece of garbage.

Tuniu apologizesThe reason for the apology is, of course, that the Tuniu app collects users' personal information too frequently, which is obviously excessive and inappropriate, so it apologizes. Of course, Tuniu really has a lot of other slots about the service, so I won't go into detail here, after all, the main reason for this apology is that it is suspected of leaking users' personal information, and the secondary thing is that the service attitude is not very good. <>

In the life of modern man,With the gradual increase of people's income, tourism has become a must-have entertainment projectAnd when we need to travel, due to the development of the modern Internet, we will use our mobile phones to book tickets or other tourism activities. Tuniu Travel is obviously set up for modern travel, and there has been a lot of bad news about Qianniu Travel, after all, these new generation of travel software are actually the result of the integration of previous travel agencies, and still retain the inherent thinking of some travel agencies, and sometimes the attitude towards customers is indeed not so good. <>

Just recently,Some netizens found that the Tuniu travel app was over-collecting users' personal informationAfter all, in today's Internet environment, people's personal privacy is not too much protected, and some related manufacturers even want to collect excessive user personal information, is the collection of user information really to improve the service? This is what we have doubts about. What's more, we don't have the software to collect our information at all, but the information is collected, which is really not a good thing.

Tuniu is doing this kind of excessive collection of users' personal private information, not to mention the big aspect, but from the small aspect, we personally did not authorize Tuniu Travel to collect too much information, and after Tuniu collected the information, Tuniu Travel has collected the informationAt worst, we will sell this information instead of improving our service experience. In the previous complaints from some customers, we can see that Tuniu is not thinking about improving its servicesTuniu's services are not very good, so we have reasonable suspicions that Tuniu does not collect this information to improve its services, but for some other commercial purposes, and the ultimate beneficiary is certainly not the consumer, but Tuniu itself.

Combining all of the above,Tuniu apologizes for collecting some personal information that should not have been collected. Of course, Tuniu should also make changes to some of its personal information collection policies after the fact, otherwise it will definitely provoke consumer dissatisfaction and eventually disappear in the tide of Internet growth.