In what areas has the consumer s right to know been violated? 20

The infringement of consumers' right to know by business operators seriously interferes with the normal order of the market economy and harms the legitimate rights and interests of consumers. In practice, the infringement of consumers' right to know is manifested in the following four aspects:

1.Business operators do not indicate the true situation of goods or services in accordance with law. It mainly refers to the failure of operators dealing in goods and services to implement the system of clearly marking prices in accordance with the law in the manner prescribed by laws and regulations.

2.Business operators ignore or do not give a clear answer to consumers' inquiries. Different consumers often have different doubts about the relevant goods or services, and the specific response information to this may constitute the decisive condition for consumers to purchase goods or receive services.

When some consumers do not understand the description of the goods or services and ask the operators to explain, explain or demonstrate, some operators sneer at them, some ignore them, and even say some things that hurt the personal dignity of consumers.

3.Fraud in the process of consumption. Fraudulent conduct refers to the conduct of business operators in the process of providing goods or services by false or other improper means to deceive or mislead consumers, causing damage to the legitimate rights and interests of consumers.

This type of fraud is common in practice. According to the Measures for the Punishment of Consumer Fraud issued by the State Administration for Industry and Commerce, when a business operator provides goods to consumers, it is an act of defrauding consumers if it has one of the following circumstances:

1) Selling adulterated, adulterated, fake or shoddy goods;

2) Using false or other improper means to make the amount of goods sold insufficient;

3) Selling "processed products", "defective products", "other foreign products" and other goods and falsely claiming to be **;

4) Selling goods at false "clearance price", "fire sale price", "lowest price", "***" or other deceptive **;

5) Selling goods by means of false commodity descriptions, commodity standards, physical samples, etc.;

6) Do not sell goods under their own real names and marks;

7) Employing others or other methods to conduct deceptive sales inducements;

8) Making false on-site demonstrations and explanations;

9) Using mass media such as radio, television, film, newspapers and periodicals to make false propaganda about goods;

10) Defrauding consumers of advance payment;

11) Using mail-order sales to fraudulently obtain money without providing or failing to provide goods in accordance with the agreed conditions;

12) Selling goods in the form of false "prize sales" and "principal repayment sales";

13) Fraudulently defrauding consumers by other false or improper means.

4.There is a problem with the condition of the product. Some commodities are incompletely labeled, that is, defects in the instructions, which refer to the failure of the producer to provide instructions and explanations, resulting in unreasonable dangers in the use, storage and transportation of its products.

Article 27, Paragraph 1, Item 5 of the Product Quality Law stipulates that "products that are used improperly, are likely to cause damage to the product itself, or may endanger personal and property safety, shall be marked with a label or a warning in Chinese". Some product information is deceptively labeled and explained.