What are some of the experiences of being half angry with airlines?

Booked a Sichuan Airlines Tianjin Binhai to Changchun Longjia ticket, about a week before the flight was canceled to help me change the same period of China Southern Airlines, the estimated departure time is about 17 o'clock, at 13 o'clock I sent a message to inform me that the flight was canceled, there is no other flight that can be changed that day, I have to refund the ticket to transfer to the high-speed rail, but the client can not refund the ticket, consult the customer service said that it can be refunded, I quickly bought a high-speed rail ticket at about 15 o'clock (hurry up and cut the queue to catch the car), After I got on the bus, I continued to contact customer service but said that I could not refund the ticket, the counter contacted me to go to Shenzhen Bao'an Airport to refund the ticket and the cost of round-trip to bear my own responsibility, so I was puzzled, Tianjin to Changchun Sichuan Airlines ticket called me to Shenzhen Airport for a refund, contact ** said that you can change the flight from Tianjin to Changchun within a year But I have no chance to go to Tianjin again, or can only go to Shenzhen to return, contact APP customer service, people don't care. Contact Sichuan Airlines, transfer eight minutes still can not transfer to manual service, so go to the civil aviation complaint, the same night complained that the next morning called ** to give me a refund, asked me to go to Changchun Airport to return, I think it is acceptable, and then he said that he can add my friend to transfer the money directly to me, hehe, the plane meal is really good, but this way of refund I can't accept, I must complain before I act.

At the beginning of May this year, I went to Changsha from Jinan, and on the same day, my front and back flights have taken off and landed smoothly, and my trip can only take off, alternate to Nanchang, and the mountain Airlines ten minutes later than me has arrived, and my colleagues have happily eaten crayfish, and their hearts are congested! Alternate landing in Nanchang, waited until 9 o'clock in the evening, the flight attendant said that it was going to take off, and asked how long it would take, an hour! As a result, I flew for two hours, and I haven't landed yet, so I asked the flight attendant, but I didn't get a clear answer!

Then I saw that the route was to Xiamen! We arrived in Xiamen and stayed for one night! During the whole flight, none of the aircraft staff said that they were going to Xiamen, we asked before, and also said Changsha, there was no explanation, and there was no apology!

Once I went to Australia, because it was in the peak season, the direct plane tickets were sold out, so I had to give up the Chuannong Airlines that I originally liked very much, and then buy China Eastern Airlines' connecting CKG-PVG-SYD, anyway, I felt that the service of China Eastern Airlines was the worst of the four major airlines, compared with the intercontinental routes of the other three major airlines, the seat experience was the worst, the in-flight entertainment system was the worst, and the meals were the worst! (GS's intercontinental route experience is also extremely poor, with a stuttering in-flight entertainment system, poor seat pitch and hard-to-swallow and very small meals, but after all, people are cheap!) China Eastern Airlines is a little better than it, but as one of the four major airlines, such a service experience is simply unbearable! ）

In order to save a few hundred dollars, I bought Hongtu Airlines more than a month in advance (students return to school), and I was worried about whether I could find the check-in counter of this airline at the airport to check in. As a result, it may take a week to be called** and text message to remind the flight to be cancelled. I thought it was **, and the customer service verified it, and it was true, and what was even more terrible was that the flights provided were either three days before (I didn't want to return to school early), or postponed by a week.

The result of the negotiation is a full refund, the question is now this**How can I buy the ticket price at that time, after a period of desperation, I began to call** for compensation, customer service did not answer, I played a morning**, and the result was to make up the difference. It's also tired, but fortunately, the result is okay, but I will never take this airline's flight again in the future.

Kunming to Shenzhen, one o'clock in the afternoon of the plane, 1 o'clock in the middle of the night to fly, in the stuffy cabin waited for more than 5 hours, for Mao can not wait at the airport, the airline said to get off the plane only to change, and then more than 6 o'clock in the evening to determine that the temporary flight can not fly, let us go down to eat, after eating continue to go back to the plane and wait, and then finally said that you can fly, as a result of a change of passenger luggage can not be found, can not be found.

Beibu Gulf Airport! The second time I took a plane in my life, I still have too little experience, maybe Sichuan Airlines is really good, the plane at 7 o'clock in the morning, the airport at 5 o'clock, the first thing is the boarding pass, you must go to the counter to do it; I brought a duffel bag and prepared to do the consignment, but the company charged 102 for 6 kilograms, so I took some things to do the mail, ran around to deal with it, and an hour passed, and I hurriedly boarded the plane. There are no meals on the plane, so let's do it.

Finally boarded the plane, a strange smell in the plane? Okay, okay, goodbye.

Spring and autumn. Thinking back then, I was still a college student struggling on the poverty line, and because I was poor, I went to Xiamen to travel and bought a spring and autumn ticket. When I went, it was okay, but when I was waiting for takeoff, I was cut in line, and when I came back, there was a sudden thunderstorm in Xiamen, and I was delayed for about an hour in the waiting room.

got on the plane, waited on the plane for two hours, plus the last flight for nearly 3 hours, almost 6 hours, not even a water, the original plan was to go to the airport at about 6 o'clock in the evening to eat a KFC or something, and finally I ate chicken thighs and chicken nuggets at more than 10 o'clock, so since I worked to earn money and was financially free, I never touched the spring and autumn again.

There was a temporary thing to ask me to go to a village, other tickets are outrageously expensive, think about the time is not long to bear with it, the result of the plane is late and late, before and after more than 4 hours late without compensation not to say, the funniest thing is to rush to board, the flight attendant actually carried a few scales, when everyone was anxious to board, one by one weighed the weight of everyone's luggage, and at that time to see the boarding pass is 2 rows and a small surprise, and said that actually gave me a free upgrade? As a result, when I went in, I realized that this was the first time in my life that I had witnessed an all-economy class flight.

A few years ago, Tokyo low-cost Jetstar Japan returned to Shanghai, from the departure time of the hour to the arrival of the boarding counter was delayed, and finally less than 1 hour from the boarding time before opening, and then to me it was only 30 minutes away, all the way through the customs, duty-free shops did not become, to the boarding gate directly and finally urged, directly a life black!

Fly to Beijing, alternate to Hohhot, buy no seat back to Beijing.

China's top ten bad airlines include Hainan Airlines, Spring Airlines, Xiamen Airlines, Shenzhen Airlines, United Airlines, Lucky Airlines, Capital, China Eastern Airlines, Chengdu Airlines, and Zhejiang Loong Airlines. Here are a few of them:

1. Spring Airlines.

Spring Airlines, a god-like airline, known as the "green car in the air", the operation base is located in Shanghai Hongqiao Airport, in fact, this is a lying gun aviation, Spring Airlines is positioned as a low-cost airline, so there is no free baggage check-in and meals, the plane generally only provides a bottle of mineral water, on the plane, you can be like on the train, see snacks, playing cards, greatly change your impression of air passengers.

2. Lucky Air.

Lucky Air operation base is located in Kunming Changshui International Airport, is a subsidiary of Hainan Airlines, also positioned as a low-cost airline, there is no meal on the plane, no matter how many hours of flight there is only a bottle of mineral water, no food is forgotten, sleep is over, want to sleep is not so easy, the flight attendant actually sold ** on the plane, and the auction link, oh my God, I can't believe I was on a plane.

3. West Airlines.

The Western Aviation Base is located in Chongqing, a municipality directly under the central government. was complained that there was no service, and after sitting once, I didn't want to sit again. There is no free baggage allowance, and it is definitely not cheaper than other airlines when you add baggage fees. There are no extra aircraft to deal with the cancellation or delay of the previous flight.

4. China Express Airlines.

China Express Airlines is the first airline in China to specialize in the passenger and cargo transportation of regional airlines. Operated by Bombardier CRJ900 Nextgen regional jets, almost every route has at least one stopover.

5. China United Airlines.

China United Airlines operates at Beijing Nanyuan Airport, a wholly-owned subsidiary of China Eastern Airlines, which advocates a low-cost business model, mainly between small and medium-sized cities, making China United Airlines a typical representative of affordable airlines. Three safety accidents in two consecutive months (air crew collision on board due to work friction, aircraft approach descent below safe altitude, violation of the aircraft when the aircraft is unairworthy. ）

The waiter and the customer have conflicts, or the waiter's attitude is arrogant, discriminatory, or he is not paying attention to his words and makes people feel unhappy. But either way, we should choose a better way to let ourselves go.

Report your encounter to the airline's customer service department or the relevant regulator, providing detailed evidence and description. Airlines should investigate such incidents and take corrective action that is appropriate for hosiery owners.

2. Pay attention to your attitude at all times.

Attitude is everything, and there is a saying in the service industry that everyone regards as a guideline, and the customer is God. This sentence has caused many misunderstandings among consumers, and at the same time, it has also caused dissatisfaction among many service industry employees, we cannot ask the waiters to really treat customers like God, but at least the most basic attitude issues still need to be implemented.

As a waiter, try to keep smiling, respect every customer, do not discriminate against anyone, do not look at people with colored glasses, treat people equally, and show your best side.

Sometimes, it is difficult for us to avoid some unexpected situations, such as accidentally spilling the soup on the customer, the customer needs something out of stock, etc., at this time, as a waiter, we must know how to communicate with the customer and be able to solve these problems perfectly.

If you accidentally spill the soup and so on, so that the customer is unhappy, you should immediately apologize, and say that you will compensate, attitude and position should be quickly stated, make a mistake to admit the mistake in time, the customer is excited at this time and scold is sometimes inevitable, do not talk back, pay attention to your attitude at any time.