Guided tour service 1 4 points to prepare for departure Guided tour service 2 On the way

What does a tour guide do:

According to the agreement with the tourists in advance, the contract is responsible for receiving tourists, arranging transportation, accommodation and visiting scenic spots; Explain to tourists, so that tourists can understand the culture of the scenic spotsTourism resources；Answering tourists' questions, helping tourists deal with problems encountered during the trip, etc. These are the basic tasks of a tour guide.

The tour guide who accompanies the whole tour (hereinafter referred to as the full escort) refers to the staff appointed by the tour travel agency to implement the reception plan with the cooperation of the tour leader and the local escort tour guide to provide the whole tour group (person) with the help of the tour tour guide (person).

The tour operator or tour agency here refers to the travel agency that accepts the reservation of tour groups or overseas travel agencies, formulates and issues reception plans, and can provide full escort tour guide services. The tour leader here refers to the staff who are appointed by the overseas travel agency to lead the tour group on behalf of the travel agent.

Local escort tour guide personnel (hereinafter referred to as local escorts) refer to the staff appointed by the receiving travel agency to implement the reception plan on behalf of the reception agency and provide local tourism activities arrangement, explanation, translation and other services for the tour group (person). The reception agency or reception travel agency here refers to the travel agency that accepts the entrustment of the group company and appoints local escort tour guides to be responsible for organizing and arranging tour groups (persons) to visit and tour in the local area according to the reception plan.

Stages of the reception service process of the local tour guide:

1) Service preparation;

2) Pick-up service;

3) In-store service;

4) Check and agree on the schedule;

5) Visiting and excursion services;

6) Other tour guide services such as dining, shopping, entertainment, meetings, etc.;

7) Drop-off service;

8) Follow-up.

1. The generation of tour guide services.

1. Tour guide service is an integral part of tourism service, which is produced in the development of tourism activities.

2. The tour guide service is produced with the emergence of recreational tourism activities.

3. In ancient tourism activities, although there were guides to provide initial tour guide services, there was a great deal of chance, and there was no special guide team.

Second, the development of tour guide services.

The development of tour guide services has been promoted by the emergence of modern tourism activities.

In the 60s of the century, the world produced a team of professional tour guides.

3. After World War II, the team of tour guides expanded rapidly.

4. China's tour guide service was born in the 30s of the 20th century.

3. The nature of the tour guide service.

1. Sociality.

1) Tourism is a social activity in itself, and tour guides are at the center of this work.

2) Tour guide work is also a social profession.

2. Culture.

Tour guide service is an important channel for disseminating culture, which conveys cultural information to tourists through the daily conversation with tourists through the explanation of tour guides, and even every word and deed.

3. Service.

Tour guide service is the labor of tour guides to create special use value by providing services to tourists.

4. Economy.

1) Direct revenue generation.

2) Expand the source of customers and indirectly generate income.

3) **Goods.

4) Promote economic exchanges.

5. Foreign-related.

Promote China and play the role of non-governmental ambassadors.

Fourth, the status and role of tour guide services.

1. Status: The tour guide service occupies a dominant position in the tourism reception service.

2. Function: 1) Bond role: connecting the upper and lower, connecting the inside and outside, and coordinating the left and right.

2) Flag function.

3) Feedback.

4) Diffusion.

5. Principles of tour guide service.

1. The principle of meeting the needs of tourists;

2. The principle of safeguarding the legitimate rights and interests of tourists;

3. The principle of combining economic and social benefits.

1.Preparation before reception

1) Find out about the group or tourists you are picking up.

Before the reception, the docent should carefully check and verify the reception plan and related information of the received team or VIP, and be familiar with the overall situation of the group or individual, such as the stay time, travel arrangement, whether there are special requirements, etc., so as to make their explanation more targeted.

For temporary reception of groups or individual tourists, the docent should also pay attention to understand the relevant situation of the guest, such as the guest's **, occupation, education level and its stay time, travel arrangement, whether there are special requirements, etc., so as to make their explanation more in line with the needs of tourists.

2) Language preparation.

The explanation of the tour guide should be based on Mandarin as the commonly used language, and the explanation of relevant professional terms should be done according to the cultural level of tourists; For scenic spots in ethnic areas, the docent should also provide bilingual interpretation services in ethnic languages and Mandarin according to the situation of tourists; For foreign guests, foreign language instructors should prepare explanations of the corresponding language vocabulary.

3) Know in advance the religious beliefs, customs and taboos of the region or country where the visitor is located.

4) Explanations for the special needs of tourists should be prepared in advance.

5) Understand the weather and scenic spot road conditions on the day of service in advance.

2.Knowledge preparation

The knowledge preparation of the tourist attraction docent mainly includes the following aspects:

1) Be familiar with and master the situation and knowledge required for the explanation content of this scenic spot.

2) According to the different requirements of tourists for the length of time and cognitive depth of the tour guide, the narrator should prepare two or more explanation plans for the explanation content to meet the different needs of different tourism groups or individual tourists.

3) Master the necessary knowledge of environmental protection and cultural relics protection and safety knowledge.

4) Familiar with the relevant management regulations of the scenic spot.

3.Material preparation

The material preparations that should be made before the docent take up the post mainly include the following aspects:

1) Wear the induction sign of the docent of the scenic spot.

2) If necessary, prepare wireless transmission and explanation supplies.

3) Relevant materials that need to be distributed, such as scenic tour guide maps, scenic spot introductions, etc.

4) Tickets required when receiving the group.

4.Image preparation

The image of the tour guide in the scenic spot should meet the following points:

1) Dress neatly and appropriately; Scenic spots with dress requirements can also wear work clothes or designated clothing according to the requirements of the scenic spots;

2) Accessories and hairstyles are subject to the principle requirements of the scenic spot, and female docents generally use light makeup;

3) Speech and behavior should be civilized and steady, natural and not pretentious;

4) Body language can be used appropriately in explanation activities to avoid irrelevant small movements;

5) The reception of tourists should be warm and sincere, in line with the etiquette norms;

6) Always be full of emotions at work, do not smoke or eat snacks;

7) Pay attention to personal hygiene.

That's all it takes to prepare for the tour guide service in tourist attractions, and I wish all candidates a satisfactory result. More information about the preparation skills for the tourist guide pass exam, dry goods for the exam, news and other contents will be paid attention to in time.

(1) Business preparation 1. Master the information about the team. After receiving the group assignment, it is necessary to obtain as much information as possible about the group from different sources, such as the cultural characteristics of the source place, the level of the tour group, the language used, etc., especially to keep in mind the group number of the tour group. 2. Master the basic situation of the members.

It is necessary to understand the basic information of the tour group, including the number of people, age level, gender ratio, cultural quality, occupational characteristics, religious beliefs, living habits, etc., and pay special attention to the special information of the tour group, such as whether there are special meals, whether there are disabled people, etc. 4. Familiar with other travel preparations. The following hotels, tourist cars, access transportation, luggage arrangements, etc.

2) Knowledge preparation 1. Be familiar with the words of the tour guide to the scenic spots. It is necessary to be familiar with the general situation of the attractions to be visited by the tour team, such as tour items, activity items, etc., and pay special attention to the content of unfamiliar scenic spots, such as the opening hours of scenic spots, the best tour route, toilet location, landscape characteristics, management regulations, etc. 2. Strengthen language skills.

Before joining the group, you should strengthen your language expression skills, and repeatedly recite the rare words and professional vocabulary of some scenic spots to avoid inaccurate pronunciation errors. 3. Prepare knowledge related to this tourism activity. After understanding the basic information of tourists, it is necessary to prepare some specialized knowledge, such as some professional terms, etc., to closely cooperate with the task of this group.

4. Prepare instant messages. Pay attention to the weather conditions on the tour date to remind the tour guide to make relevant preparations; There are also major news hot topics, etc., so it is convenient to communicate with tourists when necessary. (3) Psychological preparation Since it is the first time for the new tour guide to join the group, it is inevitable that the psychology is a little nervous, which requires the following preparations before following the group:

Relax your mind, balance your mind, regulate your emotions, calm your mind, and ensure that you have a relaxed and happy mood to join the group. (4) Image preparation Prepare various personal spare items, such as pens and notepads, personal medication, change of clothes, toiletries, identity documents, etc. (6) Other preparations.

The job of a tour guide is mainly:

1) According to the contract or agreement signed between the travel agency and the tourist, arrange and organize the visit and excursion of the tourist in accordance with the reception plan;

2) Responsible for guiding and explaining to tourists, and introducing Chinese (local) cultural and tourism resources;

3) Cooperate with and urge relevant units to arrange transportation, accommodation, etc. for tourists, and protect the personal and property safety of tourists;

4) Patiently answer tourists' inquiries and assist in dealing with problems encountered during the journey;

5) Reflect the opinions and requirements of tourists, and assist in arranging meetings and talks with tourists.

Professional ethics. The professional ethics of tour guides is the manifestation of professional ethics. Generally speaking, the professional ethics of tour guides refers to the relatively stable moral concepts, behavioral norms and moral qualities in the process of engaging in education. In short, it refers to the code of conduct that all tour guides should follow in their professional activities.

The professional ethics of tour guides is mainly composed of eight factors: professional ethics of tour guides, professional responsibility of tour guides, professional attitude of tour guides, professional discipline of tour guides, professional skills of tour guides, professional conscience of tour guides, and professional honor of tour guides, which can be summarized into the following sentences: law-abiding, dedication and love; Quality service, guest first; Sincerity and fairness, reputation first; neither humble nor arrogant, without discrimination; unity and cooperation, taking into account the overall situation; Be eager to learn and improve your business.

Quality requirements. The criterion for the good quality of tour guides is to become socialist tour guides with ideals, morality, education, and discipline. Its quality requirements can be basically summarized into six aspects: ideological quality, moral quality, knowledge quality, skill quality, psychological quality, and physical quality.

I will sort out the "2017 tour guide business test center: the first stop of the tour guide pick-up service" for you, including tour guide business and other related content, welcome the majority of netizens to come to learn, I hope it will help you! For more information, pay attention to the update of this **!

Pick-up and drop off at the first stop

Inbound Tours: Greet tourists at the port of entry

Domestic tours: Go to the agreed departure point or airport, station, or pier to meet tourists

1. The first stop of the domestic team departs and arrives

1. Arrive at the meeting place in advance and wait for the arrival of tourists. Wear a good tour guide card, hold a tour guide flag and wait, come to the tourists to distribute travel hats, luggage cards, and collect tourist ID cards, pay attention to put in the bags you carry, do not arrive on time tourists, **contact to urge to arrive as soon as possible.

2. Give a short welcome speech.

3. Obtain boarding pass and check in passengers' luggage. The ticket and boarding tag will be distributed to the tourists, and the ID card will be returned to the tourists.

4. Lead the whole group through the security check and boarding. Lead passengers through the security check, enter the waiting room, and after getting on the plane, try to sit in the back aisle so that you can observe and take care of tourists. Accompany the destination in time: the team has boarded the plane.

Second, the entry team slag Liang greeted

The first stop pick-up service of the inbound tour group is to make overseas tourists receive a warm and friendly reception immediately after entering the country, so that tourists can feel at home.

1. Before leaving the group, the escort should learn about the detailed arrangements for the reception work of the station from the reception agency.

2. Arrive at the pick-up location half an hour early to greet the tour group with the local escort.

3. The escort should assist the local escort to find the tour group as soon as possible and check the actual situation.

4. Assist the overseas team leader to hand over the luggage to the ground.

5. Welcome speech.

3. Full escort work when arriving at the destination airport

1. Remind visitors to bring all their belongings. Inform the escort team that it has arrived, and ask where the escort station is standing.

2. Wait for luggage at the luggage exit, remind tourists to count their luggage after coming out, and ask unchecked tourists to wait patiently.

3. After counting the tourists, lead the whole group out of the airport and show the group baggage checklist to the staff at the exit.

4. Recognize the local escort, and check the main information of the team with the local escort after finding it, so as to avoid the wrong group.

5. Lead the tourists to follow the local escort to the tour bus, and pay attention to whether the tourists are all there after getting on the bus.

6. After driving, introduce the local escort and driver to the tourists. Please give us a welcome speech.