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Dear users:
Hello! Fetion system from 22:00 on June 17 to 7:00 on June 18
00 to perform the update operation. During the update period, you will not be able to open or close the basic and expanded services of Fetion; Between 0:00 and 2:00 on the 18th, you can't log in to the Fetion client. After the update is over, it will be restored to normal.
Fetion Official**.
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Hello, the reasons for not being able to log in to the Fetion PC client normally are mostly network problems, the status of the mobile phone number itself, cache information, etc., and these problems can be confirmed through simple troubleshooting. If you are unable to log in properly, perform the following steps:
1. Please confirm whether your mobile phone number and the status of Fetion are normal, that is, the mobile phone is not down, and Fetion has been activated. If the mobile phone is frozen, you can activate it by resetting the password or send SMS P to 12520 to unfreeze it. (The information will be charged according to the normal SMS fee, and this function is only available to Feixin mobile users).
3. Under normal circumstances, after the login fails, there will be an error** or prompt. If you see an error code that starts with 1000 or ends with 1602, then you may have encountered a temporary network error, please check your network. If it is another error code, please go to the "Feixin Q&A I want to ask a question" place in the official customer service center of Feixin for feedback, and feedback the problem to the customer service staff, and we will help you troubleshoot as soon as possible.
4. If there is no clear error code or prompt, please click the "Network Settings" link on the interface before logging in to the Fetion PC client to diagnose the network situation. If a red cross appears in the diagnosis, check your own computer's network settings.
5. If you can't successfully log in to the Fetion PC client through the above methods, please go to the official customer service center of Fetion - "Fetion Q&A I want to ask questions" for feedback, and feedback the problem to the customer service staff, we will help you troubleshoot as soon as possible, and feedback the results to you. When you report a problem, you may be asked to provide the following information:
a) Error** or error message after login failure.
b) Screenshot of the problem.
c) The version number of the Fetion PC client you are using.
d) The time when the problem occurred.
Please refer to it, thank you.
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Symptoms: 1. Fetion keeps showing that it is logging in, and then prompts that it cannot establish a connection with the server 2. The web page can be opened, QQ is normal, and other people's Fetion can also log in to the computer.
3. There is no arrears for mobile phones.
Countermeasures: 1. Cancel the login, log in again, useless.
2. Restart the computer, useless.
3. Solve customer service and re-order Feixin as required, which is useless.
4. The customer service explained that the system upgrade needs to wait, and after waiting for 12 hours, the problem still exists.
Final solution: Remove the 2008 version and replace it with the 2010 version, prompting "Abnormal login needs to enter a verification code". After doing it as required, Feixin returned to normal.
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