Can anyone say a case of a tour guide? Analyze it again!

One autumn day, Mr. Guo, a tour guide in Beijing, accompanied an American tour group of more than 10 people to visit the Badaling Great Wall. Everyone had a great time at the Great Wall. After visiting Dingling in the afternoon, some guests proposed to continue their visit to Changling.

Mr. Kwok told them that there was no travel plan and that there was not enough time, so they could not meet their requirements. After hearing this, those guests did not think so, but still insisted on going to Changling, and said that they were willing to go if they paid for another ticket. After consultation with the driver, Mr. Kwok agreed to the customer's request.

Because I went to Changling, I had dinner very late, but those guests did not complain and still asked to visit the Mutianyu Great Wall at the right time. This time, Mr. Guo did not directly refuse their request like last time, but told them that he could contact the travel agency and try to meet everyone's requirements. The next day, he told the guest that he had contacted the travel agency, and that he could not find time to visit the Mutianyu Great Wall because the travel schedule was too tight, and he hoped that everyone would understand.

When the guests saw that he had indeed done his best for this matter, they did not insist on going to the Great Wall of Tianyu, Muhuai.

In this case, when the guest first made a request, Mr. Guo was in a hurry to explain to the guest the reason why he could not go to Changling, and he failed to get the guest's explanation. The second time the guest asked to go to Mutianyu, he took a positive attitude and made the guest feel that he had indeed done his part for the matter, and finally got the guest's understanding. It can be seen that as long as you work hard, even if things are not done, the guests will understand you.

After an effortful explanation, not only will it not cause dissatisfaction among the guests, but it will also win the trust of the tourists. Of course, reasonable requests should be made by customers as much as possible to help them be resolved, while unreasonable requests should be explained or reported to the travel agency. In any case, the tour guide should pay attention to the requests of tourists and respond positively to them.

A: 1Since it is a guest who invites Xiao Wang, Xiao Wang should not take the initiative to order food and warmly greet everyone to eat and drink well. In addition, it is a taste after the meal, Xiao Wang can only recommend, and the guests can order until the end, Xiao Wang's initiative caused the noise to dominate, and eventually led to the disappointment.

2.Tourists invite the tour guide to go out to taste the flavor, the tour guide has no obligation to accompany him, and should be politely declined, but he can recommend the local restaurant with good reputation and service quality to the tourist and help the guest arrange transportation to the tourist, and the cost is borne by the guest. If you really can't refuse and need to be accompanied, the tour guide can recommend local specialties for guests to choose, and you can introduce the origin and tasting methods of flavor characteristics during the meal.

High-end restaurants or seafood should also remind guests of the quality and quality to avoid waste and other unpleasant problems caused by unfamiliar situations.

1.Only recommended and not participatory.

2.All consumption items are voluntary.

A individual tourist to a tourist attraction such as the ridge tour, because the scenic spot is not familiar, so hired a slag infiltrated a local well-known travel agency of a tour guide miss, along the way the tour guide lady led him to visit, the interest is quite high, he is very satisfied with the tour guide lady's explanation art. But when he was about to leave a certain wind core scenic spot, he heard a tourist talking about a certain scenic spot, so he had doubts, and later inquired to know that it was an important attraction that a general tour group must go, but the tour guide did not take herself! The credibility of the tour guide and his travel agency was greatly undermined in his mind.

Analysis, Summary:

In this case, the tour guide lady really outweighed the losses, although her tour guide explained well, but she actually did not have a good grasp of the art and skills of the tour guide, which led to the dissatisfaction of the guests.

From another point of view, the tour guide did not take tourists to visit the must-go attractions of general tour groups, which is a problem of professional ethics and did not really serve tourists from the position of tourists. Some tourists may visit the area once in their lifetime and only end up not seeing the most important landmarks, which is a big shame! The tour guide should introduce the attraction, and if there is an additional charge, it can be made clear that if there is too much time to visit and there are other more important attractions to visit, at least an explanation should be given to the guest.

Of course, it is also possible that the travel agency took money from the attraction but did not let the tour guide visit it to increase the case"Profit"and so on.