Which call center system is easy to use and good after sales service?

Shanghai Qitong customer pass ** call center system supports a variety of access methods; Support a variety of hardware devices; Support a variety of development tools; Support for multiple operating systems; Support for new software system construction technologies and future-proof network architectures. Support voicemail, fax reply and **, ** conference and all soft switch functions; The unified interface of powerful management functions can be easily realized: user management, agent management, ** management, customer management, personal voicemail, system parameter setting, switch parameter setting, mass establishment and management;

At the same time, Qitong call center also has excellent openness, scalability and complete secondary development capabilities; It can adapt to the future development and function expansion of the system, which is convenient for the increase of system capacity, the enhancement of support functions and compatibility with other systems; Focusing on the application of the business layer, while basing on the basic business functions, the system focuses on flexible processing methods, humanized business design, standardized business processes, and reasonable integration of various information resources; Experienced in the industry and portable.

Qitong Software has long been committed to the consulting, marketing, implementation, service and development of enterprise management software. In May 2004, Qitong Company and Yonyou Software Co., Ltd., the largest management software company in China, formed a strategic partnership to jointly promote the informatization construction of growing enterprises in Shanghai. After 6 years of development, the software service team of Yonyou has grown into the core marketing service organization with the largest number of people, the largest scale and the strongest strength of Yonyou in Shanghai, and at the same time, Shanghai Qitong Software is also the authorized customer service center of Yonyou in Shanghai, and is the highest-level marketing service provider of Yonyou Software in Shanghai's whole product line.

Tianrun's managed call center system is easy to use, good after-sales service, and serves thousands of customers across the country.

Tianrun Rongtong focuses on the development and operation of a managed call center platform to provide call center hosting services for enterprise users. Tianrun Rongtong has maintained continuous investment and exploration in the field of managed call center.

Tianrun managed call center is a large-scale call center built and operated by Tianrun Rongtong and telecom operators.

Through the innovative remote agent function, the system can achieve very flexible distributed deployment, and group call center agents to different enterprise users. This innovative service model is not only conducive to the rational allocation of resources by enterprises, but also plays a very significant role in improving customer experience, improving service flexibility, and reducing service costs.

With the high reliability, high stability and unique hosting model of the service, we are providing hundreds of users with peace of mind call center hosting services. Users cover e-commerce, IT, finance, ticketing, logistics, telecommunications, education and training, Internet, tourism, restaurant chains and other industries, including Galaxy**, CCTV Network, Huatai Life Insurance, VNET, Digital China and other well-known enterprises.

Interested friends can talk about scattering all the way to the end of the road Q: A scattered thought is scattered Mr. Shi.

Changxinda Communication's IP call center solution is an advanced technology that combines computer and network, and it is also a modern business means. Its main feature is to greatly expand the interface of the enterprise for customers and partners, so that the scope of service provision is no longer subject to the geographical distribution and office hours of the business point, customers and partners can contact the enterprise anytime and anywhere, for inquiries, orders, complaints and other services, it mainly includes: customer service, technical support, sales and distributor support, various ways of marketing, as well as complaints and complaint handling.

The perfect integration of Changxinda Communication's IP call center with the Internet, and even with e-commerce, has paved the way for the construction of the most advanced CRM system for enterprises.

Advantages of Changxinda call center.

1. Excellent cost performance.

The average cost of a unit agent in system construction is 1 5 to 1 10 of traditional call centers. Convenient system agent mobile performance, 0 phone cost internal communication, change long-distance to local call: based on IP distributed call center, customers can easily deploy call center agents to various branches with broadband network access.

Customer service representatives can bring IP terminals or software to access the call center server in any broadband network environment. The cost of calling between all deployed extensions, including remote agents, is zero. Through the deployment of Call Center, all calls to the city where the MVB2000 system is located can be converted into local calls, which greatly reduces communication costs.

2. Good system upgrade scalability.

Not only can the system be upgraded from an analog port to a digital E1 line, but it can also be scaled up by adding servers working in parallel, which is extremely convenient and cost-effective.

3. Highly integrated voice switching system, stable and easy to maintain.

Due to the use of highly integrated integrated voice switching platform, the system has huge advantages compared with traditional computer voice board solutions and switch solutions in terms of operation stability, maintainability, scalability and system cost.

4. Open expansion interface.

The system provides secondary development interfaces and interface development examples, which are very suitable for integration with third-party software such as CRM, ERP, OA, purchase, sale and inventory.

5. Easy to operate, complete and practical.

Through a large number of user research and testing, it is ensured that the system is very easy to operate and easy to use in use. At the same time, the system has very complete functions, covering almost all the core functions in the high-end call center, and has strong practicability.

You can go to Beijing Hanxiang SoftTone ** to find out.

Call center customer service refers to the full-time personnel who are generally responsible for answering or actively dialing customers' ** and answering customers' questions, processing orders in a timely and efficient manner, continuously learning and ensuring accurate feedback of information, or undertaking customer service work.

Job Responsibilities: 1. Responsible for answering the relevant questions of user consultation 2. Dealing with customer complaints about product complaints and after-sales problems 3. Provide customers with the most targeted solutions through maintaining and consolidating customer relationships 4. Record and archive relevant information Job requirements: Putonghua pronunciation standard, clear speech;Possess certain communication skills;Have a strong sense of work enthusiasm and active service;Qualifications:

The minimum educational requirement is a technical secondary school or high school.

There is no one that is easy to use, mainly depends on which product's design logic and page are more in line with the use habits, as well as the following precautions:

Soft ridge carries bright parts, all functional modules need to be open, and the functions of later upgrades can be upgraded for free.

Hardware, the later business needs to increase the number of seats and outer lines, and the hardware needs to support the expansion of the hidden car.

Maintenance, which can provide daily customer service and remote maintenance free of charge.

There are too many call center systems on the market, the use of a better system will bring more and more effective conversion rates to the enterprise, the call center system is composed of software and hardware, the number of supported lines and the number of seats can be freely matched and combined, and the later expansion can also be expanded, mainly according to the specific needs of customers, choose the appropriate use mode for the company. AOFAX (Enterprise Nails).

The main purpose of using the outbound call system is to improve work efficiency and facilitate management, so it mainly starts from these two aspects. Efficient communication between employees is convenient for data retention and follow-up. The management facilitates management, analysis and assessment.

Cloud call center functions: lightweight CRM (batch import of customer information), click to dial, ** outbound call, voice notification, SMS function, customer management, call report, large screen display, call recording, hide customer number.

The company has a mature system, and also has technical support to build a complete set of systems according to your requirements, and the second open source.

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What do you have requirements for a call center system? Chengdu Fangda has done a good job in the call center.

First understand the characteristics of the call center system, and then combine the problems faced by your own enterprises, and then look for the right call center for yourself, in order to find, there are many companies in the Beijing call center system, you can look carefully.

Features of the call center system:

The first is to realize an efficient business processing process, so that the business system can be quickly reversed in the middle of the call center and other processing systems in the background, and the idea of customer relationship management is fully reflected.

The third is advanced call center applications, such as voice navigation, the system can automatically locate customers and pop up, and realize the same transfer of customer data and **. It can realize the automatic sending and receiving of customer faxes, so as to realize the electronic fax, improve efficiency and reduce operating costs.

The fourth is a complete back-office business integration function.

The fifth is a solid foundation of CRM data. The call center system retains the customer's information completely.

There are a lot of them, Jian Hu is not bad, if you are interested, you can go and find out.

Yimi Yuntong call center, JD.com, Ele.me, and China Construction Bank are in use;

The most professional ** call center recommends consulting Pioneer Audio, whose research and development of the triple play center is currently the most advanced call center in the world. Advantages of the system:

1.Institutional Maintenance:

You can set the system organization, such as customer service center, marketing department, scheduling and other departments, and the operator with authority can add, modify, delete and other operations on the organization.

2.Unit Maintenance:

You can set up the departments under the system organization, such as emergency repair classes and other units, the unit belongs to the organization, and the operator with authority can add, modify, delete and other operations on the unit.

3.Crew Maintenance:

You can set the operators under the department under the system organization, and the operators with permissions can add, modify, and delete all operators.

4.Permission Maintenance:

The system can flexibly add, remove, permissions, roles, people, and workgroups. Permissions refer to the rights that can do certain actions, roles are individuals who can use certain permissions, while people refer to the staff of the system, and people can play one or more roles, and a workgroup refers to the collection of people who can do the same thing.

Hehe: Call center technology is very mature now. The key is to see that the after-sales service and technical support provided are not in place. The secondary development of software is not in place!

Our company bought a set of ** sales call center system of Beijing Suihu Technology. Overall, the cost performance is very high, and about 10w with 120 seats can be done. Secondary development and free on-site services are also provided.

The call center system Xinglong is doing well. You can learn about