What is the most important thing about computer repair services?

I don't pay attention to etiquette at work, it's almost OK, the key is his attitude towards my things, if he says he is serious, I like it very much, if he loves to answer and ignore, I think this person is not good, your after-sales work is not good.

Since it is mentioned that the service, whether it is a computer or other services, the most important point is the service attitude, there must be a good attitude when serving, and there is a need to dig out the hidden needs of customers after completing the explicit problems of customers. The second is the technical ability, which can solve the computer problem on the spot for the customer.

It's the service attitude, because the computer repair service eats this money.

Of course, the quality of service, the most important thing is not to be irresponsible!

The skills of the maintenance personnel, including the ability to find problems, as well as solve problems

The most important thing is to repair the computer, if it is not repaired, it is useless no matter how good the attitude is.

1.It's the quality of service.

You will definitely be able to fix it when you come to the door.

And be on call, don't call today, you won't be there until a few days.

You need to indicate when you are going so that the client is waiting for you at home.

2.Whether the price is reasonable.

You have to set a reasonable price point, you have to make a list of customers3It is to play a signboard that you must have a fixed maintenance scope site, and customers can also come to you if they have questions.

Make them feel like you're serious about business.

No**. 4.When you come to the service, you should pay attention to the dress, it is best to wear work clothes, and print your maintenance contact**, address and repair shop name on the clothing, which not only advertises, but also makes customers feel that you are a professional.

Attentive and quick to solve faults.

<> computer's after-sales service includes installing and debugging products on behalf of consumers, according to consumer requirements, providing technical guidance on the use and other aspects of the product, ensuring the maintenance of spare parts, responsible for maintenance services, and providing regular maintenance and regular maintenance, providing consumers with regular return visits or door-to-door return visits, and implementing three guarantees for products, namely repair, replacement, and pushing, dealing with consumer letters and visits and complaints, and answering consumer consultations. At the same time, we use various ways to solicit consumers' opinions on product quality, and improve them in time according to the situation.

After-sales service includes more, but it mainly depends on the problem of the computer. Generally, computer after-sales service has a deadline, and it is not after-sales if it exceeds the deadline, but you can find a professional computer after-sales center for maintenance.

Brand machines carry out after-sales service according to the requirements of various brand manufacturers, including software and hardware. Generally, enjoy free after-sales service in the designated after-sales service center (including system reinstallation, computer hardware problem handling, etc.), generally speaking, the after-sales attitude of brand machines is better than that of assembly machines on the market (of course, there are exceptions). Basically, the screen is one year, the accessories inside are three years, and some brand machines can add extra money to extend the after-sales warranty period.

The assembly machine on the market is determined according to the manufacturer of each accessory, such as one year for CPU loose pieces and three years for box packs. Some motherboards are two years and some are four years. But basically, it's three years, one year is free, and you have to pay for more than one year, such as the cost of production and freight.

To put it bluntly, the brand machine is the assembly machine, haha......There are a few things that are produced by themselves, and they are all OEM or take the goods from the main manufacturers and then assemble the OEM brand.

How long is the hardware warranty, how long is the software maintenance, door-to-door service or self-delivery to store service, etc.

The computer repair expert services are as follows:

1. **Consultation: 24-hour service** (400-885-8085) to accept and answer all aspects of computer problems at any time;

2. Free repair: During the order period, as long as it is sent to the local service center, it will be free of charge, unlimited times (excluding hardware replacement costs);

3. Free door-to-door one-time service: After the customization period expires for one year, a free door-to-door maintenance service will be provided;

4. Door-to-door service: 6% discount for each door-to-door service**;

5. SMS help: send SMS messages every week such as computer usage tips and virus prevention knowledge;

6. Remote service: remote one-to-one professional engineer technical support, remote solution to computer failure;

7. Software protection: provide genuine professional computer system protection software.

Note: None of the above includes hardware fees.

Laptop Repair, Desktop Motherboard Repair, Hard Drive Repair, Data Recovery, Network Debugging, Software Installation. Driver installation and so on.

What are the general after-sales services for buying a computer.

Generally speaking, the purchase of a computer naturally buys the after-sales service of the product, and the after-sales service of the computer includes software service and hardware warranty. Software services mostly refer to the system is paralyzed and needs to reinstall the system, which is generally free of charge within three months or six months from the date of purchase, and then charged. Hardware warranty means that the hardware provides free warranty service during the warranty period.

In addition, there are some brands with unique services, such as ASUS notebook "LCD no bright" service, all users who buy ASUS notebooks, if they find that the purchased notebook LCD screen has a bright color point (non-dark point) on a black background within one month after purchase, they can contact the ASUS customer care center technical support hotline with the purchase invoice, **The service staff will arrange for the user to go to the nearest service center to enjoy the service of replacing the LCD screen without bright spot for free.

Founder iHelp network remote service provides a convenient, fast and efficient network service to solve various software problems encountered in the use of computers, especially suitable for junior computer users.

When you buy a computer online, you can also purchase some additional services to make your machine more secure. Consumers can also choose some additional services according to their needs when buying a computer, such as accident protection services, extended warranty services, etc.

Accident Protection Services. Laptops are very convenient, but the damage caused by accidents such as drops and water ingress will not be warranted by the service station, so it is best to buy an accident insurance service.

Extended warranty service. The service life of the computer is generally 3 4 years, but the standard warranty commitment provided by the manufacturer is generally only 2 3 years. If you estimate that the service life of your love machine is longer than the standard warranty period, you can go to the manufacturer's service station to buy an extended warranty service for your love machine.

Data Recovery Services. Compared with the value of the computer, data is more priceless, if the unfortunate hard disk failure, data loss, then you can contact the manufacturer's service station, data recovery, get back the key data.

1. In the process of reproducing fault phenomena and judging maintenance, the expansion of the scope of faults should be avoided;

2. During maintenance, the packing list and configuration must be checked and checked;

Third, it is necessary to communicate with users adequately. Understand the user's operation process, the operation performed in the event of a malfunction, and the level of the user's use of the computer.

Fourth, the first thing to pay attention to in maintenance is observation - observation, observation, and observation!!

Surrounding environment: power supply environment, other high-power electrical appliances, electricity, magnetic field conditions, machine layout, network hardware environment, temperature and humidity, cleanliness of the environment; Whether the countertop on which the computer is placed is stable. Whether the peripheral equipment has abnormal phenomena such as deformation, discoloration, and peculiar smell;

Hardware environment: the cleanliness, temperature and humidity in the chassis, the jumper settings, color, shape, smell, etc., and whether the connection between the devices is correct; Whether there is any error or misconnection, missing needle, broken needle, etc.; Other equipment connected to the machine installed by the user, and all other hardware facilities that may be related to the operation of the machine;

Software Environment: aWhat kind of software is loaded in the system, and whether there is any conflict or mismatch between it and other software and hardware;

b.In addition to the standard software and settings, it is necessary to observe whether the drivers and patches of the device, motherboard and system are installed and appropriate. whether the fault to be dealt with is an industry-recognized bug or compatibility issue; Whether the other applications and configurations installed by the user are suitable;

Observation during power-up: temperature, peculiar smell, smoke, etc. of components; whether the system time is correct;

Observation when disassembling and reconstructing: It is necessary to have a good habit of recording the original installation state of Caining, and carefully observe the shape, color, and original installation state of the components on Caining;

Observe the user's operation process and habits, and whether they meet the requirements.

Let's find some books to start with the use of the system and then gradually go deeper, the breadth of knowledge depends on the accumulation of day after day.

That's what I'm doing right now. If you study on your own, you can do it, but it doesn't have much effect, but it's an experience that is worth implementing, and I think it's better to improve yourself by groping next to the teacher, even if he doesn't teach much. If you study on your own, you can familiarize yourself with the notebook, and it is a real skill to repair the notebook, and it is even more powerful to repair the motherboard.

First of all, it is necessary to understand the knowledge of the main hardware of the computer, hard disk, power supply. Motherboard, memory, etc., as well as their role and what will happen if something goes wrong, learn the basic plug-in and interface docking problems, and then install the system Single system, dual system, Windows system, Linux system, etc. . . Will install the system and then you have to understand the main problems of the system, blue screen, black screen, can't enter the system, boot problems, etc., this should be slowly accumulated in the work Can't be in a hurry, this is the experience, when you learn these superficial ones, and then delve into the maintenance of hardware, that is a deep thing

Find an old computer and study it repeatedly.