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It depends on what the reason for the rejection is, if the product is rejected because of the express delivery, then there is no need to pay the express fee, and the loss of the product is compensated by the express company, if the product itself causes the rejection, then it is the responsibility of the seller, and the courier fee must be paid.
Express refusal is a term in the logistics express industry. Mostly in the delivery package. Express refusal is the meaning of being rejected by the recipient when the express is delivered.
Express delivery, also known as express delivery or express delivery, refers to a new mode of transportation in which logistics companies (including freight**) through their own independent networks or in the form of joint ventures (i.e., networking) will quickly and safely deliver documents or packages entrusted by users from the sender to the recipient's door to door (hand-to-hand).
Reasons for courier rejection:
1. The express delivery that the recipient forgets or does not know who sent it mostly occurs when it arrives at delivery.
2. The recipient is not satisfied with the purchased goods and refuses to accept them.
3. The sender and the recipient have poor communication, resulting in contradictions, and the recipient refuses to sign.
4. The logistics speed is too slow, and the quality of the attachment is not evaluated well online, and the attachment comes in the negotiation refund, and the recipient refuses to accept it.
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In principle, there is no need to charge additional postage for the return of express mail! Generally, there are two situations of return: first, if the express company causes the express to be returned, the express company needs to return the postage to the sender; Second, if it is the sender or the recipient of the reason for the return, then the sender has to bear the basic cost of the return of the express, the express company is not the same as the regulations, under normal circumstances, 1 kg below does not need any cost, more than 1 kg of 2 pieces per kilogram, 4 pieces per kilogram of air (Zhongtong Express**)!
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The sender has paid the freight when the goods are delivered, and when the receiver refuses to sign, the express is returned, and the sender signs for the receipt, there is no need to pay the freight, let alone double.
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It depends on the situation, the general logistics company will contact the shipper before returning the goods, and wait for the specific freight to be discussed, and the logistics company will deliver the goods (return).
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If it is ** on the shopping free shipping goods, enjoy 7 days of no reason to return, refuse to bear the return of the express delivery fee will be returned to the merchant, if not free shipping goods, the express delivery cost back and forth need to bear their own responsibility, the merchant will refund the courier fee will be deducted. As long as there is no signature, the courier will return it to the merchant according to the original address.
Support seven-day no-reason returns.
If the buyer returns the goods without reason or refuses to sign them for no reason within seven days, if it is a non-free shipping product, or if the buyer returns part of the goods and cannot meet the conditions of free shipping, all shipping costs shall be borne by the buyer. If it is a free shipping product, the buyer only bears the return shipping fee, and if the buyer abuses the membership rights, all shipping costs will be borne by the buyer.
Precautions for receiving couriers:
1. The shopping address is best to fill in the company and unit where you are located. Do not mail directly to your home. If it is not convenient for you to receive it, you can store it in a place such as a courier point first.
Reserved address, even if it is mailed to your home. Don't write too precisely, either. Just leave the approximate address.
Go downstairs and get it yourself.
2. You can pay more attention to your courier information to see if it is about to be delivered. After receiving **, you should also confirm that it is your own courier. When unpacking the package, it is necessary to put the package on the express list and tear it off.
Don't throw it away. There is personal information on the list in case criminals pick it up.
3. Confirm the information of the courier. Whether it is your own package, if you find a package that is not your own, do not sign for it. It should be returned in its original form. Some unscrupulous people will do some advertising on the express package, scan the code to send gifts, etc., don't believe it. In case you are deceived.
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There is no need to bear the cost of courier rejection, and the courier will be returned to the merchant.
Express Packing Requirements:
1. The basic requirement of packaging is that the box should be solid and there should be no gaps. The standard is to have no shaking sound, and to press the seam of the box firmly so that the tape does not fall off, and at the same time, it is necessary to take into account the natural fall from a height of 2 meters to ensure that it will not be damaged.
2. The packaging of air transport items should be particularly strengthened, because road transport is generally 1-2 times of loading and unloading, while air transport may have 6-7 times of loading and unloading process.
3. The weight of a single piece shall not exceed 50 kg; The length of a single piece of benchmark goods shall not exceed 180 cm; The sum of the length and width of the board cargo shall not exceed 150 cm; For items that are too small, the minimum package cannot be smaller than the size of the waybill.
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Refusal is not required to bear the cost, as long as you do not sign, the courier will return to the merchant according to the original address, but you need to negotiate with the merchant, after the merchant receives the goods, let the merchant refund you, if there is no negotiation, you will not receive a refund.
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If you refuse to accept it without bearing the shipping fee, the courier will return it directly to the merchant.
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If you refuse to receive it, you do not need to bear the fee, and you will only be charged if you sign for it and send it back. After rejecting it, it will be returned the same way after a certain period of time, so rest assured.
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Pro, if the courier arrives without signing for it, it can be rejected without bearing any costs, the courier will return it to the merchant's pro, if you are worried, you can communicate with the merchant in advance to say that the courier refuses, and the follow-up will pay attention to the courier record, pro.
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You don't need to bear the cost when the courier arrives and you refuse to receive it, and the courier will return it according to the route when it is sent.
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If it is an ordinary express delivery, generally after you refuse to accept it, he will return it directly to the merchant in the original way, and you don't have to bear any costs.
Anyway, if it is refused, the courier will be returned.
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There is no fee for courier visa refusal. If the courier does not return the courier without permission, he can contact the sender to assist in processing, or find the customer service headquarters to explain the situation and ask for assistance in processing. In this case, the courier usually signs for your courier without permission.
As a result, the original order cannot be returned. will want to charge your courier fee to send the courier back. If you don't ask for a signature.
The courier said that the refusal to accept and ask for five yuan was unreasonable and illegal. Unless the courier has signed in advance, the courier that has signed in advance cannot be signed after returning to the merchant, so it is necessary to reprint a face sheet.
The courier service organization shall contact the recipient before delivery, and shall take the following measures when the express cannot be delivered:
1. When the first time you cannot deliver, you should take the initiative to contact the recipient to inform the time and contact method of redelivery, if the recipient is not contacted, you can leave a delivery notice at the place of receipt, and inform the recipient of the relevant information such as the time and contact method of redelivery;
2. If the redelivery is still unable to be delivered, the recipient can be notified to adopt the method of self-pickup, and the recipient can be informed of the location and working hours of self-pickup. If the recipient still needs to deliver, the express service organization can provide relevant services, but the recipient shall be informed of the charging standard and service fee in advance;
3. If the recipient cannot be contacted, or the recipient refuses to accept the express mail, the express service organization shall contact the sender before the time limit for complete delay to negotiate the treatment method and cost.
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Of course, you can't pay the shipping twice, I don't think this way is compatible with you.
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I am also a courier, according to the regulations of our courier company, if the piece is refused, the cost is paid by the sending site (that is, the express branch that receives your goods), and it is the money to pay for a freight, as for what you said about charging twice is simply unreasonable, in this case, it is recommended to call the complaint ** of the express to complain!
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The return of the sub-division needs to be charged with the returned freight, but the consignment and collect payment of SF Express are the same**.
Other domestic courier companies do not need to charge a return fee, but the delivery of these couriers is twice as expensive as the delivery.
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He will return it to you again, you will pay the postage three times, besides, ** will not let you do this, it is possible to directly deduct money from Satoshi Alipay.
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If the consumer refuses to accept the express return, whether to pay the freight shall be analyzed on a case-by-case basis
1.When the goods received are different from those described, we have a reason to refuse to receive the goods, and the sender is responsible for the shipping costs.
2.When the delivery time is too long and the courier's service attitude is bad, we can also refuse to receive the goods, and the freight is borne by the courier company.
3.If the delivery is refused without reason, the shipping fee shall be borne by the purchaser.
4.If the seller refuses to sign the visa without checking the quality of the product and whether it is damaged, the shipping fee shall be borne by the purchaser.
5.If the courier is denied a visa due to the courier company, the sender has a reason to ask the courier company to compensate.
Article 16 of the Measures for the Administration of Online Transactions stipulates that online commodity operators shall refund the price paid by consumers within seven days from the date of receipt of the returned goods. The cost of shipping for the return of goods is borne by the consumer; Where online commodity operators and consumers agree otherwise, follow the agreement.
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It can be refused, and the buyer does not need to pay the postage.
1. When the express delivery is sent to the customer, the customer signs for the receipt but the express system does not show the signature, and the customer does not need to charge for the return.
2. When the express delivery is sent to the customer, the customer signs but the express system has shown the receipt, if the sender requires the return, it is free to negotiate with the departure station and the destination site to return the original return.
3. When the express delivery is sent to the customer, there is no charge for the customer to refuse to return it directly. If the express delivery system has shown that the receipt has been signed for many days, and the customer requests to refuse to return it, in this case, it is necessary to re-issue the order, so it is charged.
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If the parcel is rejected by the recipient, the courier company will not refund the shipping fee, but will add the shipping fee for the return of the package.
When the recipient refuses to receive the express, the general express delivery outlets will contact the sender, ask the sender to be rejected by the express delivery is returned or deal with it by itself, which has the problem of courier costs, the sender requires return, the return of the courier fee sender bears, if not required to return, the express will be handled by the express outlets.
If the recipient abandons the express mail, it shall sign the declaration of abandonment of the express mail by the express service organization, and the express service organization shall process the express mail with the declaration of abandonment of the express mail, and if the sender needs to return the express mail, the return fee shall be paid.
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If the seller has "no reason to return or exchange the goods within seven days" and free shipping, the buyer does not need to bear the shipping cost if he refuses to accept it; If you don't have this option, shipping costs will only be waived if you have a reason to return the item.
With the development of online shopping, the issue of shipping costs has made many buyers worried; Those of us who don't know about online shopping documents actually find it difficult to understand when we need to bear the shipping cost ourselves, or even sometimes the buyer bears the shipping cost, so let's take a look.
On the premise that there is a reason to return, the buyer does not need to bear any shipping costs if he refuses to accept the express delivery, otherwise the buyer needs to bear the reasonable return, which is what we call unpacking and finding that the quality is problematic or broken, and the buyer does not need to bear the shipping cost if he refuses to accept the delivery.
Of course, if there is no reason to return the goods, or if the goods are returned without opening the box, you may need to bear a certain cost as a buyer who refuses to accept them privately; **There are regulations on shipping costs, and it is clear that there is no reason to refuse the buyer's responsibility is the greatest, even if you feel that you don't want it after placing an order, you can't just refuse it directly, you must communicate with the seller to refuse it, otherwise you need to bear a certain cost.
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Pinduoduo generally does not use, but in accordance with the ** rules, support seven days no reason to return free shipping goods, send out the shipping merchant to bear, no reason to refuse the return shipping cost needs to be borne by the buyer, how much the express delivery business, the buyer has to bear how much, support seven days no reason to return the goods without free shipping, no reason to refuse the buyer needs to bear the double freight of the merchant delivery and the refusal to return. The buyer who does not support the return of free shipping goods without reason within seven days, the buyer bears the return shipping fee without reason to reject, and the buyer who does not free shipping needs to bear the double freight of delivery and refusal to return the goods, and because the product does not support seven days of no reason to return and exchange, the buyer refuses to sign, and the goods arrive at the merchant's warehouse The merchant can refuse to issue it again, and the freight of re-delivery also needs to be borne by the buyer. **Rules can be understood first, if you don't believe it, you can also call**consumer** to consult the official customer service reply, otherwise once a dispute arises, the application platform customer service intervenes, as long as the merchant provides evidence to prove that the buyer has no reason to refuse the visa, and the return shipping is generated, **100% support the merchant, directly deduct from the order refund amount, and return the rest to the buyer, if the order amount is not enough to pay the refusal return freight, Xiao Er will directly close the refund, and the order payment will be paid to the merchant in full.
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Express refusal does not need to pay the shipping fee because it is a merchant. The down payment so the merchant has freight insurance, so there is no need to pay in person, but if it is not signed by the person, it can be refused.
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You don't need to pay the shipping fee if you refuse to accept it, and if you sign it falsely, you can refuse it.
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Generally, there is no fee for rejection.
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As long as you don't sign for it yourself, you don't have to pay for returning the item, because it is equivalent to not realizing the first step - to deliver the goods to you. If you don't authorize him to sign for it, the lawsuit will also be lost.
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Neither of these is necessary: pay for shipping. If you sign for it, it is useless if you refuse to accept it, and you can return it.
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