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Start with the division of labor, first clarify the division of responsibilities, rights and obligations between you and several classmates.
Then there is the overall process planning of the cake shop: what process to go through, the materials that need to be purchased, the acceptance requirements, who will accept, the acceptance records, etc.
Then there is the assessment of customer requirements, what are the requirements of customers for cakes, the specific requirements of food regulations, and the additional service requirements that the cake shop should attach to attract customers, such as home delivery.
Again, it is the requirement of raw material procurement, to evaluate the quality of raw materials provided by the first class is stable, the service is good, the first is fair, and a few are determined for the purchase of choice.
What are the specific requirements of the cake development process, such as what is the production implementation standard, production basis, production equipment, quality inspection, etc.
Then there is the collection of customer opinions, how to collect opinions, if the quality of the cake is improved, if the service is sent, etc.
There is also how to deal with the problem if there is a non-conformity, if the general non-conformity makes the customer dissatisfied or causes food poisoning.
Heh, it's easy to paint.
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Write from five aspects: man, machine, material, law, and environment.
They can be written as:
1.The qualifications of the personnel, such as whether they are qualified to work in the relevant position;
2.Whether the machine used in the cake shop meets the requirements of relevant regulations and whether there is a test certificate;
3.Whether the raw materials, dates, **, certificates, etc. meet the requirements;
4.method, whether there is a qualified operation process, whether the process can meet customer requirements;
5.Environment, what kind of requirements should the production environment meet, how to achieve the above may not be comprehensive enough, welcome to communicate
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1.Project Management Overview: This chapter focuses on the trilogy of quality management
Plan quality, manage quality, control quality. Implement the organization's quality policy by implementing a series of quality state volume management activities to ensure that the project can achieve the established quality 2Planning for quality management:
Quality Management Plan, Quality Measurement Indicators Quality Management Plan: Explain how the project management team will implement the quality parallel policy of the executive organization and make a unified plan for quality assurance and control in project execution, 3
Managing Quality: Quality Audit: An independent, structured review of whether project activities are consistent with the organization's policies, procedures, and procedures with the project.
Strict implementation of the process and continuous optimization of the process. Potential Objectives of the Audit:
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First, the work task
1. Basis and opportunity.
Through the establishment of quality policy and quality objectives, determine the direction and pursuit of improvement; Identify opportunities for improvement through data analysis; weaknesses identified and opportunities for improvement through internal audits and management reviews; The occurrence or recurrence of non-conformities is avoided through the implementation of corrective or preventive measures.
2. Improve the direction and process.
In accordance with the requirement that "the organization shall plan and implement the monitoring, measurement, analysis and improvement processes required in the following areas", the following improvement directions and fronts should be implemented:
a) Confirm the conformity of the product;
b) Ensure the compliance of the quality management system;
c) Continuously improve the effectiveness of the quality management system.
2. Analyze and evaluate the current situation and put forward the direction of improvement.
Combined with the company's internal audit and management review this year, the following aspects of implementation and improvement are proposed.
1. Strengthen the monitoring and measurement of the product realization process;
2. Strengthen the spot check of the production process;
3. Optimize the product process plan and strengthen the implementation of process documents;
4. Strengthen the identification status management of the product realization process;
5. Strengthen quality system training; Train, assess and certify process inspection personnel, forklift staff, and lifting machinery operators;
3. Improvement measures and objectives
1. Implement process monitoring and measurement management in all departments, and supervise and inspect the completion of quality objectives;
2. Strengthen the random inspection of the production site and pay attention to the processing of each process in the process of product realization;
3. The execution of the process documents has always been superficial, and the process control is strengthened;
4. Ensure that the equipment is in good condition and the identification status is complete and accurate in the process of product realization;
Fourth, the responsible department
Quality assurance department: responsible for the centralized management of the monitoring and measurement process, the preparation of the 20xx annual process monitoring and measurement plan, the improvement of process monitoring and measurement records, and the continuous improvement of the quality management system;
Production Department: The process inspection personnel are responsible for the process inspection of the product before the first inspection, and do a good job in the various identification of the product realization process, so as to facilitate the operation of the production personnel;
Technical Department and Process Department: revise the process documents such as welding, stamping, and spraying, further improve the process documents, and formulate confirmation criteria for special processes;
**Department: Responsible for the identification management of the component library;
Human Resources Department: Conduct training and certification for workshop process inspectors, forklift staff, and lifting machinery operators.
The representative of the company's management base and the person in charge of the quality assurance department jointly organize the responsible persons of relevant departments to conduct irregular follow-up inspections on the improvement plan.