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You can install a third-party camera software to see if it's a software problem.
Let's see if the camera is cleaned.
If it still doesn't work, send it for repair and testing.
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Hello dear Samsung users:
Based on your description, it is recommended that you:
1.Applications - Camera - Settings (pinion icon) - Reset.
2.Check whether the phone has recently installed third-party software similar to the phone's theme or mediate the screen brightness, and it is recommended that you uninstall the attempt to check whether the phone is back to normal.
3.Use a glasses cloth to wipe the protective lens of the camera lens before attempting.
4.Back up your phone's data (**thin, SMS, multi**, etc.), and try to restore your phone to factory settings (Settings - General - Reset - Factory Reset).
If the problem still exists, it is recommended that you bring the three-pack voucher for the purchase of the phone, send the mobile phone to the nearest Samsung service center for testing, and it is recommended that you make an "appointment to the store" repair application on the Samsung official website to enjoy priority maintenance services
After the appointment is successful, please bring your machine, invoice and warranty card to the service center where you made the appointment on time.
Comments, suggestions, complaints, please click:
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Look closely to see if there's anything dirty inside the camera?
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Hello: According to your description, it is recommended that you try it by following the steps below:
1.If so, try going to Camera - Photo Mode - Settings (tap the pinion icon) - Reset - Reset camera settings.
2.Go to Phone Settings - Application Manager - All - Tap Camera - Clear Data.
3.Back up your phone's data (**book, SMS messages, multi** data, etc.) and restore your phone to factory settings.
If the problem persists, we recommend that you take your phone to the nearest Samsung service center for testing.
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Hello: According to your description, it is recommended that you try the following steps:
1. Open Camera Functions - Settings - Reset - Reset Camera Settings - Yes.
2. Settings - Application Manager - All - Camera - Clear Data.
3. Backup important data of your phone to factory settings: Settings - Reset - Factory Reset.
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First of all, see if it's normal to take a picture! If the photo is normal, it means that there is a problem with the connection of the LCD screen, and you need to replace the new screen. If the shooting is not normal, it means that there is a problem with the CCD and the CCD needs to be replaced.
Generally, damage may be caused by water ingress and bumps. Suggestion: If you find after-sales service for repair as soon as possible during the warranty period, if there is no warranty or the warranty period has passed, the repair is quite expensive, it is recommended not to buy a Samsung machine when you buy it again.
Answer supplement The LCD screen of Samsung notebooks is also a lot broken, and it can be replaced for free if it is guaranteed! 10 days can try to put forward the request for a new machine, it is estimated that the return is not easy to do, try to fight for it! But it has to be fast!
The answer is added that it is troublesome if it is water, if it is bought in a large domestic store, then there is still a 7-day refund and a 14-day replacement policy. If you ask a friend to buy it in Hong Kong or other places, it will be troublesome! You can only spend money to replace the LED screen after Samsung after-sales!
The answer supplement The manual is in traditional Chinese, so it is definitely not a mainland licensed!
Answer supplement The general one is called Hong Kong Bank, which is a machine smuggled from Hong Kong, if you buy such a machine in a good local store, the store will also give you a certain degree of after-sales!
Answer supplement You'd better contact your friend first, find out where he bought the machine, and then contact there first to negotiate and see if there is a solution!
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According to your description, please try to back up your data to reset the camera, if it doesn't work, it is recommended to send it to a Samsung service center for repair.
Samsung Service Center**.
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Personal advice and opinions for your reference:
After the sale, ask them to test, if there is a problem, the warranty period will help you solve it for free.
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