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1. Route quality: The quality of the route refers to the reasonable direction with certain characteristics formed by the tourism business department by using the traffic line to connect a number of tourist spots or tourist cities (towns) in order to enable tourists to obtain the maximum viewing effect in the shortest time. 2. Quality of tourism services:
The process of tourism products determines that the quality of tourism services is generated in the behavioral contact and emotional communication between tourism enterprises and tourists. 3. The quality of the group tour guide: the tour guide is the first-line reception staff, the overall quality of the quality, the quality of the service, seriously affect the social reputation of the tourism enterprise, but also directly related to the image of a country or region.
Personality charm is the magic weapon that infects tourists, and tour guides must have a certain prestige as a foundation in order to lead a good team. Prestige is forged by the personal moral character and personality charm of the tour guide, and personality charm is the magic weapon that infects tourists. Extended Materials:
The image of a tourist attraction is an important source of information and interest for tourists to have a good impression of the scenic spot. Through the superposition of cultural image, landscape image and Jianming Chunzhu image, the comprehensive image of the tourist attraction is constituted, and the "halo effect" is constituted for tourists to perceive the image of the scenic spot, which plays a positive role in the tourists' perception of the characteristics of the scenic spot, the feeling of the environmental atmosphere, the identification of the scenic spot culture, and the stimulation of tourist interest. 1. Cultural image.
As the image window of the scenic spot, the tourist attraction not only fully reflects the style and characteristics of the scenic spot in terms of culture, but also carries the historical heritage of the region, and interprets the connotation of culture in the form of intuitive and eye-catching explanations and displays that tourists like to see, so as to play a positive role in promoting the inheritance and promotion of culture. 2. Landscape image. The tourist attraction itself is an attraction with landscape value, and the use of environmental art, theme signs, characteristic landscape construction and other methods make it complement each other with the surrounding landscape in terms of shape, color, appearance, etc., and become a beautiful scenery that sets off and beautifies the environment, strengthens the perception of tourists, and displays the image of the scenic spot.
3. Architectural image. In terms of architectural style, appearance modeling and building material selection, the local natural factors (such as topography, climate, etc.) and the resource characteristics of the scenic spot are comprehensively considered, and the hidden elements such as form, color, and culture are extracted from the historical context of the scenic spot and applied to the design of the tourist attraction to form a personalized architectural image.
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The requirements for tour guides to lead groups mainly include the following points:
2.Familiar with the tourist area: The tour guide needs to have enough knowledge and mastery of the tourist area in charge, including local culture, history, customs, etc., and be able to introduce and explain to tourists in detail.
3.Communication skills: Tour guides need to have good communication skills and service awareness, be able to communicate and exchange effectively with tourists, answer tourists' questions and provide necessary assistance.
5.Ensure the safety of tourists: tour guides need to pay attention to the safety of tourists at all times, predict and avoid possible dangers and risks in advance, and strengthen safety management and emergency response capabilities. Trace simplicity.
6.Respect the needs of tourists: Tour guides need to respect the individual needs and special requirements of tourists, and provide personalized services and itinerary arrangements for different tourist needs.
It should be noted that tour guides, as important practitioners in the tourism industry, should always focus on the needs and interests of tourists and provide tourists with high-quality and colorful tourism experiences.
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You can buy a book of "Tour Guide Practice" and read it, all of which are on it, or you can sign up for a tour guide tutorial class to receive formal training in this area.
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Follow these guests and take care of all their daily lives.
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Familiar with the steps of leading a group, try to relax your mood, have a good start, and then slowly relax, remember that only you can help yourself, the rest are external factors, believe that you are the best.
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First of all, you should be familiar with the Bai attractions.
It's just you to Jing Du
Point and the knowledge to be explained, you can overcome the nervousness, and then you can do more exercises at home, and record with your own mobile phone, so that you know whether you know how well you explain can increase your self-confidence, and then prepare more games, you must know that in the process of leading the group, many times you are prepared well may be unfamiliar with your content, in this case you can only tell tourists some jokes, or out of some humorous quizzes, so that it is very interesting. Good luck.
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Be confident!! You should know the destination of the first group, and practice speaking many times!
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Learn to relax, communicate with tourists during breaks, keep smiling, play your humorous cells, and treat tourists as your friends, be natural.
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Don't go too far, be careful of getting lost or getting lost
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In addition to being anxious, there is also the fear of the boss, they are worried in the face of unfamiliar leaders, they don't know how to deal with the boss, what the boss asks them to do, they only dare to do something, dare not have their own thinking, only the boss's orders are obeyed, for fear that things are not done well to offend the boss, in fact, this is wrong, although the boss in the workplace has power, he can control your workplace destiny, but he can't control your emotions and ideals, let alone control your thoughts, you have to have your own ideals, To have your own interests, you have to fight for your own interests and ideals, because the boss is not necessarily right, even if he is right, it is not necessarily good for you.
Some people's sense of prestige is innate, and this kind of person does not need to do anything to be very prestigious, and for those who are not born with prestige, they can only rely on some efforts to establish prestige little by little. Respect others, try to help everyone, try to talk to everyone, don't speak ill of others, enter the circle of more popular people in the class, treat everyone warmly, don't want to express yourself too much, and often give others the opportunity to perform, which will be effective for about a year. Give it a try.