Suning Tesco prototype charging new machine for sale, how to deal with it

I think my thousands of dollars have been cheated like this, I'm thinking, how much hard-earned money has been pitted or is about to be pitted, I just make this post in the hope that no one will be cheated or a little less, everyone's money is not from the water, it is all blood and sweat!!

On July 13, 2013, I placed an order through Suning Tesco to buy an Oaks air conditioner, and I played n **, and it was installed on the 22nd, and it was installed and found to be broken. On the 23rd, he called ** to Suning and Oaks at the same time, and on the 24th, a person came out of **, and after identification, it was confirmed that the air conditioner was broken, and the air conditioner was removed. Then the really painful thing came, and I started to contact Suning, and Suning's reply was always those words:

We will reflect your question and get back to you within 24 hours", but in fact, never get a word within 24 hours. Finally got a reply saying that 3 5 working days for exchange, but until the last day of the deadline for returns, I didn't get the exact time for replacement, and every time I called** I said, we are processing, please wait. Called Oaks, and the reply I received was that this matter should be handled by Suning with full authority, and we are not responsible.

Forced to have no choice but to return the goods on July 27, but so far, no one has processed the returns, during which I don't know how many hits, originally the air conditioner was bought at home for the elderly to spend the summer, and now the old man is at home every day against a rotten air conditioner, and he is very worried that the money will not be returned, and he is happy to make the whole family miserable 、、、

Before this post, I just hung up the customer service**, and what I got was still that sentence、、、 I felt powerless, there was no way to complain, and now my money has arrived in Suning's account, and the rotten machine is now in my home, no matter how much I played**, how much tongue I spent, there was no reply. Originally, as consumers, as God, we are now living a hellish life、、、 is there no one to take care of such a big and deceitful merchant in a legal society like China? Are ordinary people like us left to the slaughter of others?

Suning customer service said that someone will contact me today to reply to my progress, so far, I haven't received any reply from them, I'm not hopeful!!

Complain complaint, complaint, complaint.

Suning, I don't dare to shop online in this place anymore! Blind with such a big reputation, I just bought a Panasonic kettle in this house, one: the express delivery is not delivered to the door, go to the road to get it yourself, do not give face-to-face inspection, two:

The box is old and unsealed. Third: the invoice warranty card machine three codes are not one, and the fourth:

There are a lot of mildew spots on the appearance of the machine, and they can't be checked out. All of the above problems are photographed and sent to Suning for exchange, such an obvious problem, **There are also! Actually!

actually told me that I wanted the manufacturer to issue a certificate! I'm crazy and go all the way to find a manufacturer, Suning will not report the road expenses? Will I be reimbursed for lost time pay?

I can see through it, this one just doesn't have the strength, the courage and the level, and still wants to engage in online shopping? What is the rating of JD Amazon than? Sooner or later it will fall.

If you confirm that the goods you received are not the goods ordered in your order, please keep the goods properly, and take photos of the goods to save the corresponding evidence, contact Suning customer service for self-operated products, and contact the seller for the third-party merchant goods in a timely manner to negotiate the return and exchange, if you cannot reach an agreement with the seller during the communication process, you can apply for Suning customer service intervention.

Don't scare you, you will definitely run to a cheap place, I sell mobile phones, this is a common means, and there are repair machines in all places, some are because the quality problems of the guests buy back are broken to replace the machine, and the replaced machine is repaired after you think it will be thrown away? It is still sold as a new machine, so when you buy it, you should pay attention to whether there are any flower marks on the appearance.

You buy it, he buys it, and he has a commission. Absolutely. Anyway, Suning has nothing to do with his income.

That is, after submitting the order, the mobile phone will receive a four-digit verification code, take the verification code to the Suning store warehouse, to the warehouse manager, the warehouse manager will find the store's document clerk (generally accounting) to print the invoice and delivery copy, print it can be picked up with the delivery copy, and the invoice will be retained.

If the store is out of stock, the goods will be transferred from the Nanjing headquarters to the store designated by the consumer, and someone will contact --- consumer to pick up the goods after the goods, and the same process is required, looking for the warehouse manager document clerk to print the invoice, pick up the goods, pick up the goods, ---pick up the goods, pick up the goods, pick up the goods.

Suning Tesco is a new generation of B2C online shopping platform under Suning Yunshang Group Co., Ltd., which has covered traditional home appliances, 3C electrical appliances, daily necessities and other categories. In 2011, Suning Tesco strengthened the simultaneous development of virtual network and physical stores, and continuously increased its network market share. In the next three years, Suning Tesco will continue to maintain a rapid pace of development by relying on strong logistics, after-sales service and information support; By 2020, Suning.com plans to achieve a sales scale of 300 billion yuan and become one of the leading B2C platforms in China.

It currently ranks among the top three in China's B2C market share. The headquarters is located in Nanjing, Jiangsu Province. On August 17, 2015, Suning Tesco officially entered Tmall.

I have bought things twice in Suningyi, and I can trust it. Cheap because the things on Tesco are shipped directly from the Nanjing headquarters, regardless of the cost of stores, employees, etc., of course, it is cheaper, plus Suning is now exploring the online shopping market, so it is more affordable than physical stores.

If you place an order online, you will be sent a checkpoint code for pick-up, and you will be notified to pick it up when the goods arrive. When the time comes, you can go to the physical store with the check code and ID card to find the staff.

Gome, I don't know.

Suning Tesco mobile phone repair can go to a physical store. The following two conditions need to be met:

1. The mobile phone is within the warranty period.

2. Bring the invoice and warranty card for the mobile phone purchased online.

Therefore, you can bring your mobile phone, warranty card and invoice, and you can go to any physical store in Suning Tesco for repair. If you make an appointment before repairing ** or make an appointment online, you can also save queuing time.

I was in Shenzhen, and this situation had happened before, and Suning told me to go to the maintenance point designated by the brand for repairs. Maybe the way of dealing with it is different in each place, you'd better ask ** first, so as not to run all the way in vain.

Warranty period You are early Suning Suning is at most to help you hand this thing to the manufacturer for after-sales Suning is just a seller I don't understand Of course I went to the manufacturer for after-sales repair.

This doesn't seem to exist, I've bought something on it and returned it. If it doesn't work, complain.

Generally, there will be no problem, the purchase channel of Tesco and the store is the same, it is recommended that if you want to buy in E-buy, go to the store to see the real machine before starting.

If you want to return the goods, you only need to call the after-sales ** of Tesco, and someone will come to pick it up, and you don't need to pay for postage.

If it's a quality problem, the return won't cost you money, and someone will come to pick it up.

Cameras are generally new, but don't have after-sales problems, Suning's after-sales service is very bad, if there is a quality problem, you have to go to the physical store to verify it, you think you say that there is a problem, people will believe it.

Suning is so domineering now, and the goods are still sold when they are out of stock,** Random changes (completely deviated from the value of the goods, sometimes the price doubled, often changed sharply, if you are not careful, you will suffer a big loss), you can change the delivery date at will, and if the customer applies to change the delivery date, it is useless (I went out on holiday two days ago and no one received the goods, so the delivery date was changed to two days late, and the result of the delivery was sent when I was not there, I asked him if you don't know that I changed the delivery date, he said he knows, what is it), open an invoice and say that his things are ** The quality is guaranteed (I have bought many products, and I have not published them after giving bad reviews), and I will filter buyers with bad reviews at will (if you give bad reviews, don't want to publish them, so the products are all praise).