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Express delivery in a different place was signed, don't worry, the first time to contact the store, let the store contact the courier company to help deal with the express, if the seller does not deal with it can also apply for a return, on the grounds that the goods have not been received, apply for a refund.
1. Contact the store first, inform the order number or **ID, and let it query the order information;
2. Take a screenshot of the current order's receiving address information and send it to the store, and take a screenshot of the logistics information that was signed by someone in a different place to the store;
3. After receiving the store, it will check the delivery base to see if the courier number is wrong, if it is wrong, it will give you a new courier number, and check the logistics information of the new courier number;
4. If the seller has been prevaricating and not dealing with it, you can apply for a refund directly behind the order of the purchased baby, and the reason for the refund is the recent refund - the goods have not been received, and upload the delivery address information and a screenshot of the courier being signed for in a different place;
<>5. If the seller maliciously refuses to help deal with it, it can be handled by the customer service in the end.
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Find a courier company, as long as you ** number is not filled in wrong, to pick up the courier is to show the ID card, he did not see the ID card to give the express to others violated the regulations, the courier is to bear full responsibility, it is recommended that you and him solve it privately, because according to the overlord terms of the courier will not compensate you how much, there is really no way to go to the company to complain about the courier.
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Make sure that the ** address you left is correct, and then contact the seller to confirm that the courier number given is correct, because sometimes the seller is busy with the operation and there is a problem, and it is possible to enter the wrong face order. If you exclude leaving the wrong address and the seller giving the wrong order number, then you can be sure that the seller sent the wrong goods, negotiate with the seller, you leave the right address**, it is not your business, he repays the refund is reasonable, if the seller refuses you can directly defend your rights, you can basically recover the payment.
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Is it wrong information, if the information is correct, you can consult the **shopkeeper, and he will find a way for you.
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I also have this situation, check the mobile phone number of the logistics courier, and ask him how your courier was signed,
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Send him a bomb.
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The practice of the courier being signed by someone else is as follows:
1. You can contact the courier company first and let the courier company recover it, because the courier company did not contact the recipient, and gave the piece to the person who claimed it, which is also considered a violation;
2. If it cannot be recovered, you can contact the seller and ask the seller to claim compensation from the courier company, because this is a transaction between the seller and the courier company, and the buyer does not need to intervene;
3. As long as the buyer does not receive the goods, they can ask for a refund, and the seller either agrees to refund or re-sends a new product;
4. If it is a friend or family member mailing items, you can insure the value of the goods according to the express delivery, and the items without insurance can claim from the express company in accordance with the relevant regulations in the national express delivery management regulations.
Legal basisArticle 47 of the Postal Law of the People's Republic of China.
Postal enterprises shall compensate for the loss of mail in accordance with the following provisions:
1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.
2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.
Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users.
Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.
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Summary. Hello. The courier was signed by someone else and the handling method is as follows:
Look at who the signer is, if you can find it, you can directly find the other party to get the courier back;
Contact the courier and ask who signed for the delivery;
Contact the seller and ask him to negotiate directly with the courier to find out the reason;
Call the courier company directly to complain.
What should I do if the courier is signed by someone else?
Hello. The courier is signed by someone else and the processing method is as follows:1
Look at who the signer is, if you can find it, you can directly find the other party to get the courier back; 2.Contact the courier and ask who signed for the delivery; 3.Contact the seller and ask him to negotiate directly with the courier to find out the reason; 4.
Call the courier company directly to complain.
Hello, now the courier company has a camera for the courier, and it can be checked.
If it is a door-to-door delivery, you can find a courier.
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Summary. Dear, the courier is signed by others and the processing method is as follows: 1. Check the signer, find the signer, you can directly find the other party to get the express back; 2. Contact the courier and ask about the situation, who signed for the courier; 3. Contact the seller and ask him to negotiate directly with the courier to find out the reason; 4. If the above situations cannot be solved, you can directly call ** to complain to the express company.
The consumer and the collection point are free custody contract relations, and the collection point is generally responsible for the delivery when it is signed by others. During the custody period, if the custodian causes damage or loss of the stored property due to the custodian's improper custody, the custodian shall be liable for compensation. However, if the gratuitous custodian proves that he or she is not intentionally or grossly negligent, he shall not be liable for compensation.
Hello. Dear, the courier is signed by others and the processing method is as follows: 1. Check the signer, find the signer, you can directly find the other party to get the express back; 2. Contact the courier and ask about the situation, who signed the courier to receive it; 3. Contact the seller and ask him to negotiate directly with the courier to find out the reason; 4. If the above situations cannot be solved, you can directly call ** to complain to the express company.
The consumer and the collection point are free custody contract relations, and the express delivery is generally responsible for the collection and promotion point when it is signed by others. During the custody period, if the custodian causes damage or loss of the stored property due to the custodian's improper custody, the custodian shall be liable for compensation. However, if the custodian proves that he or she is not intentional or grossly negligent, he shall not be liable for compensation.
Have you communicated with the courier site?
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