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Anonymous users2024-02-07Sorry for the inconvenience!
If your device cannot enter the system with the fixed screen, we recommend that you perform a simple troubleshooting attempt by following the steps below:
1.It is recommended that you remove the back cover and battery and try to restart, if you can enter normally, it is recommended that you back up the body data and try to restore the factory settings;
2.If the above operations cannot be improved, it may be caused by abnormal system files or data loss on the device motherboard, and you need to flash and check the device. Due to the risk of flashing the machine and may lead to non-insurance, it is not recommended that you deal with it yourself, please take the time to go to the repair station and the engineer will assist you in testing and processing.
Lenovo authorized repair site inquiry.
The business hours of the maintenance site are usually from Monday to Sunday from 9:00 to 18:00, except for holidays, and the stations will be slightly adjusted according to their own operations.
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Anonymous users2024-02-06Lenovo's Gallan replied that I fixed the boot.
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Anonymous users2024-02-05Since factory reset requires erasing the original system data, you usually need to wait for a while after the prompt is clearing. If you are on this screen for a long time, it may be due to a low battery or an abnormality in the system, including rooting, using third-party firmware, or installing some kind of encryption security application.
In such cases, it is recommended that you try charging to check the progress; If the problem persists, you may need to flash your device, and there is a certain risk of flashing your device by yourself, and a failure to flash will affect the normal warranty of your device. Therefore, we do not recommend that you flash the machine by yourself, you can choose to go to the local after-sales site to let the engineer assist in processing. Lenovo authorized repair site inquiry.
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Anonymous users2024-02-04Dear Lenovo users, hello!
Dear Lenovo users, hello!
Reset your phone – how to do a factory reset.
Just press the home button and the on-hook button at the same time at startup to enter recovery mode. If the problem cannot be solved, you will be provided with a link to the Lenovo mobile phone after-sales service site, and a dedicated engineer will solve it for you. ：
If your problem is not solved, you can complain, put forward your valuable opinions, and then transfer to manual service.
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Anonymous users2024-02-03The first boot time after restoring the factory settings will be relatively long, and the recovery process will take about 3 minutes, and the system will automatically restart after completion. If your phone stays on the boot interface for a long time and does not respond, please wait patiently, the first boot time is relatively long.
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