Lenovo A688T mobile phone can t be charged directly, but it can be connected to the computer with a

We apologize for any inconvenience this may cause.

1. It is recommended that you check whether the interface of the charger is blocked by foreign objects, and it is recommended that you clean your charger before using it;

2. It is recommended that you use the original charging equipment for comparison, if you are already using the original charging equipment, it is recommended that you replace the charging equipment to try, and it is not excluded that the charger is abnormal;

3. It is recommended that you use the comparison after replacing the charging environment;

4. If you have the conditions, it is recommended that you replace the mobile phone battery and try to use it;

5. Back up your mobile phone information and restore the factory settings.

If none of the above can improve your problem, it is recommended that you take the time to go to your local Lenovo authorized repair site for inspection and repair.

Lenovo authorized repair site inquiry.

Do you need to shut down your computer?

Are you sure it's not the cable issue.

Hello. We apologize for the inconvenience.

a. The interface does not show charging, but the actual charging function is normal, you can check the battery status, power and other information in "System Settings - About Mobile Phone - Status Information", if this is the case, it is recommended that you back up the body data to try to restore factory settings;

b. The interface does not display charging, and the charging function is indeed faulty

1. It is recommended to re-plug the data cable and power adapter to rule out the cause of poor contact;

2. It is recommended that you can replace the charging data cable and power adapter if possible, if it can be improved after replacement, it can be inferred that the accessories are abnormal;

3. If you have other batteries, it is recommended to try to replace them, and do not rule out the battery failure.

If the problem still cannot be effectively solved, for your normal use in the future, it is recommended that you take the time to go to a nearby Lenovo authorized repair station for specific testing and treatment.

Lenovo authorized repair site inquiry.

If you have other questions in the follow-up use process, you are welcome to contact us at any time or visit Lenovo Lewen (for consultation.

Do you see if the metal connector inside your cable is three metal splices? If it is, it can only be charged, and it has to be the kind of five metal splice that can be connected to the computer.

1. Uninstall the synchronization software on the mobile phone and the computer, connect it for testing after reinstallation, or replace it with other synchronization software for testing.

2. It may be caused by the abnormality of the relevant data interface, please try to replace other data cables first;

3. If possible, please also change to other computers (or systems) for connection testing;

4. If you can connect normally before, but this problem has only occurred recently, it is also recommended that you can back up the fuselage data for factory reset, and the menu path is: Settings-Backup and Reset-Factory Reset.

Since we can't see the specific situation of your phone remotely, if the problem persists, it may also be caused by the damage of the data interface of your mobile phone, we recommend that you can take the time to go to the local Lenovo after-sales service center and let the engineer help check it.

Official website authorized maintenance site inquiry: