How to inquire and compensate for the loss of Air China baggage

1. After arriving at the destination, if you find that the checked baggage is missing, go to the baggage inquiry office at the airport first.

2. If the whereabouts of the baggage cannot be inquired, the baggage should be reported to the baggage inquiry office at the airport immediately with the air ticket (e-ticket), boarding pass, baggage tag and identity document, and cooperate with the staff to fill in the "baggage transportation accident registration form", and then discuss the follow-up compensation with the airline after clarifying the situation.

3. In the process of consignment, if the luggage or baggage is damaged, if it is found to be caused by the airline's negligence or brutal handling, the airline shall bear certain liability for compensation. General passengers can claim the following four types of compensation: trade-in, return and buy new, repair reimbursement or cash compensation.

The airline will compensate the baggage at its discretion based on the depreciation and damage.

How to make a baggage claim.

1. Compensation** is calculated by weight.

There are two types of compensation for lost baggage: domestic and international. According to the Regulations on the Limitation of Liability for Domestic Air Transport, the compensation standard for the loss of passengers' baggage is 100 yuan. For international routes, according to the provisions of the Montreal Convention, the compensation is 30 US dollars per kilogram, and the maximum limit for checked and unchecked baggage is 1,000 SDRs (the value of 1 SDR is approximately equal to US dollars, and its price is floating).

If the weight cannot be confirmed, the free baggage weight compensation shall be made according to the passenger's class of service. In case of delay in checked baggage, the one-time compensation standard is: RMB 300 for ordinary class, RMB 400 for business class, and RMB 500 for first class.

From the above regulations, it can be seen that because the more expensive suitcases on the market tend to be lighter, they often suffer losses when compensating by weight, and even the cost of luggage is not enough, travelers should be mentally prepared!

2. No compensation will be made for the loss of valuables.

Many travelers are greedy for light boarding, often put laptops, SLR cameras and other valuables into the suitcase, thinking that it is no problem to pack clothes to protect them, in fact, the handling of aviation baggage is often thrown around, more "rude", in order to avoid accidents, it is not recommended to put valuables and fragile items.

Generally speaking, if there are valuables in the checked baggage, such as cash, bills, laptops, etc., the airline has the right not to compensate. In addition, the airline reserves the right not to compensate passengers if they fail to check in and drop off their baggage on time, or if there are prohibited items in their checked baggage.

However, if the value of the lost checked baggage is high on an international flight, the passenger can also make a claim under the Montreal Convention if he or she can provide relevant proof of value.

1. Judging from the information you introduced, your father only received one piece of luggage after arriving in New York. You can contact Air China's local ** office to report the loss of your baggage. When declaring, you need to bring air tickets, ID cards, passports and other relevant documents and documents.

2. If the checked baggage does not arrive after 21 days from the date of arrival, the passenger has the right to file a claim for compensation against the carrier. The baggage compensation standard for domestic flights is 50 RMB kg. The amount of compensation for baggage on international flights depends on the situation, and the Chinese state-owned airlines are based on a minimum of US$20 kg and a maximum of US$50 kg.

If a declaration of value has been made at the time of check-in baggage, compensation shall be made in accordance with ** in the event of loss of baggage. If you have taken out insurance at the time of check-in baggage, you should notify the insurance company at the same time. 3. The specific procedure is to negotiate with the airline; If the negotiation fails, it may file a complaint with the Civil Aviation Administration.

If there is no result or the result is not satisfactory, you can apply for arbitration or file a lawsuit. (The premise of applying for arbitration is to see whether there is an arbitration clause with the airline) I hope that your problem can be properly resolved.

According to Article 51 of the Rules for the Carriage of Passenger Baggage by Civil Aviation of China:

The amount of compensation for total or partial damage or loss of the passenger's checked baggage shall not exceed RMB 50 per kilogram. If the value of the baggage is less than 50 yuan per kilogram, the compensation shall be based on the actual value. Excess baggage fees collected will be refunded.

The weight of the passenger's lost baggage is calculated based on the actual weight of the checked baggage. If the weight cannot be determined, each passenger's lost baggage shall be compensated up to the free baggage allowance enjoyed by that passenger.

If the value of the passenger's lost baggage has been declared, the compensation shall be made according to the declared value of the airfight, and the declared value surcharge will not be refunded. If the declared value of the baggage is higher than the actual value, compensation shall be made according to the actual value.

In the event of damage to baggage, compensation shall be made according to the reduced value of the baggage or the cost of repairing the baggage shall be compensated. If the Passenger's self-care baggage and carry-on items are lost due to an incident that occurs during embarking or disembarking from the aircraft or on board the aircraft, the maximum amount of compensation borne by the carrier shall not exceed RMB 2,000 per passenger.

For domestic segments of international carriage, baggage compensation shall be handled in accordance with the applicable baggage compensation regulations for international transportation. After the lost baggage of the compensated passenger is found, the carrier shall promptly notify the passenger to collect it, and the passenger shall claim his or her baggage and refund the full amount of compensation. The compensation fee for temporary daily necessities of Qin You is non-refundable.

If the passenger is found to have committed obvious fraud, the carrier shall have the right to recover the full amount of compensation.

Article 52 provides:

If the passenger loses or damages his/her checked baggage, he/she shall file a claim for compensation with the carrier or the carrier within the statutory time limit, and attach the ticket (or photocopy), the identification coupon of the baggage tag, the Baggage Transportation Accident Record, the certificate proving the contents of the baggage and the certificate of suspicion and other relevant certificates.

I wonder if you have declared the value of the express item in the consignment letter when you deliver the goods? This is very important for claims.

According to the "Rules for the Domestic Carriage of Cargo by Civil Aviation of China":

If the goods are lost, shortage, deteriorated, polluted or damaged due to the carrier's reasons, compensation shall be made in accordance with the following provisions;

1) If the value of the goods is not declared, the carrier shall compensate according to the value of the actual loss, but the maximum amount of compensation shall be RMB 20 per kilogram of gross weight.

2) For the goods whose value has been declared to the carrier, compensation shall be made according to the declared value; If the carrier proves that the declared value of the shipper is higher than the actual value of the goods, it shall compensate according to the actual loss.

If the value is not declared, I am afraid that the compensation can only be 20 yuan per kilogram of gross weight.

It's best to negotiate with the company, otherwise you will suffer a lot.

1. Unfortunately, the previous precedents basically only compensated several times the mailing fee, regardless of the actual loss of the lost item.

2. The reason is: you have the opportunity to choose the insurance price when mailing, but you did not choose the insurance price in order to save the insurance fee, you gave up your rights and cannot blame others. There are two types of courier services: basic services and insured services, if you choose basic services and only pay according to basic services, you are willing to take risks.

Find that receipt and go to the civil aviation company for a claim.

It is best to find a civil aviation negotiation solution.

The courier has been stolen, how to compensate for the loss of the courier? How is the amount of compensation determined?

First of all, find civil aviation to see if it can be private, and then pass the law if it doesn't work.

1. How to compensate for the loss of checked baggage on the plane1. After arriving at the destination, if the checked baggage is missing, go to the baggage inquiry office at the airport first. 2. If the whereabouts of the baggage cannot be inquired, the baggage should be reported to the baggage inquiry office at the airport immediately with the air ticket (e-ticket), boarding pass, baggage tag and identity document, and cooperate with the staff to fill in the "baggage transportation accident registration form", and then discuss the follow-up compensation with the airline after clarifying the situation. 3. In the process of consignment, if the luggage or baggage is damaged, if it is found to be caused by the airline's negligence or brutal handling, the airline shall bear certain liability for compensation.

Under normal circumstances, passengers can claim the following four types of compensation: trade-in, return and buy new, repair reimbursement or cash compensation. The airline will compensate the baggage at its discretion based on the depreciation and damage.

II. Laws on Loss of Checked Baggage1Article 117 of the Civil Aviation Law of the People's Republic of China stipulates that the shipper shall be responsible for the correctness of the description and statement of the cargo filled in the air waybill. The shipper shall be liable for compensation for any loss caused to the carrier or any other person for whom the carrier is responsible because the instructions and statements filled in the air waybill are not in accordance with the travel regulations, are incorrect or incomplete.

2.Article 824 of the Civil Code [Liability for Damage or Loss of Passenger's Carry-on Items] If the carrier is at fault for the damage or loss of the passenger's carry-on belongings during transportation, it shall be liable for compensation. In the event of damage or loss of checked baggage, the relevant provisions on cargo transportation shall apply.