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The causes and solutions of the problem that the mobile phone cannot receive information are as follows:
1. Please confirm whether the SIM card has passed the real-name authentication of the operator, if the information when applying for the SIM card does not match the ID card information, there may be abnormal signals, unable to call, unable to send and receive text messages, unable to access the Internet for data services, etc., it is recommended to consult the operator's customer service for real-name authentication.
2. Please check whether the SIM card is in arrears, as the overdue shutdown will affect normal communication.
3. Please confirm whether the SMS center number is set correctly, please consult your local operator for details.
4. Please check whether a blacklist has been set up in Mobile Manager, resulting in the text message being intercepted and unable to receive. If so, please remove the number from the blacklist and try again.
5. Please check whether there is a third-party application that intercepts SMS, some security management applications will intelligently filter the received SMS, it is recommended to uninstall the application.
6. If the above methods cannot solve the problem, it is recommended to back up important information, restore factory settings or upgrade the phone system and try again. For more information about service offers, click on the "****" customer service 16 below to answer for you.
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If you can't receive SMS or MMS messages on your phone, you can do the following:
1. Since the operators have started to port the number to the network, after the number porting, some third-party applications or SMS channels have not been transformed for the time being, and there may be no SMS verification code for the software or **, it is recommended to change the number to receive the verification code;
2. Try changing the network environment;
3. Check whether there is a text message in the harassment interception
FunTouch OS Monster UI and above: Go to i Butler - Harassment Interception - (Interception Record in the upper right corner) - Info, you can view the blocked information.
FunTouch OS to: Blacklist blocking information cannot be viewed;
FunTouch OS for the following systems: iButler - Harassment Interception - Information Interception View;
5. Enter Settings - System Upgrade to detect whether the phone is the latest version, if not, you can upgrade to the latest system to try; (Some FunTouch models go to Settings - My Device - iQOO Monster UI version Funtouch OS version viewing).
6. Try to change a SIM card;
7. Reset all settings:
FunTouch OS Monster UI and above: Go to Phone Settings - System Management - Backup & Reset - Restore All Settings;
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Summary. There may be several scenarios:1
Unstable signal: If you are in an area with an unstable signal, it may cause the telecom card to not receive text messages. 2.
Incorrect SMS Center Number Settings: If your SMS Center number is set incorrectly, your telecom card may not receive SMS. You can view and change the SMS center number in your SMS settings.
3.Running out of storage on your phone: If your phone is running out of memory, it can cause text messages to be unavailable or rejected.
4.SMS settings blocked: If your phone's SMS settings are blocked or filtered for certain numbers, it may cause your telecom card to not receive text messages.
5.SIM card failure: If the telecom card is faulty, it can cause text messages to be unreceived or rejected.
If none of the above solutions work, it is recommended to contact local telecom customer service for help.
There may be several scenarios:1The signal is unstable:
If the signal in your area is unstable, it may cause the telecom card to be unable to receive SMS. 2.The SMS center number is set incorrectly
If your SMS center number is set incorrectly, it may cause the telecom card to not receive SMS. You can view and change the SMS center number in your SMS settings. 3.
Insufficient storage space on your phone: If your phone is running out of memory, it may cause text messages to be unavailable or rejected. 4.
SMS settings blocked: If your phone's SMS settings are blocked or filtered for certain numbers, it may cause your telecom card to not receive text messages. 5.
SIM card failure: If the telecom card is faulty, it may cause the text message to be unavailable or rejected for flammability. If none of the above solutions work, it is recommended to contact local telecom customer service for help.
Can you tell us more about that?
There are the following possible reasons:1Signal Issues:
Insufficient coverage and unstable signal coverage in your telecom network may result in you not receiving text messages. 2.Phone Setup Issues:
Check to see if your phone is set up with SMS blocking or security software such as a firewall that may prevent you from receiving text messages. 3.SMS Center Number Setup Issues:
Please check whether you have a correct SMS center number set up in your mobile phone. 4.Insufficient Account Balance:
If you don't have enough money in your telecom card account, you may not be able to receive text messages. If there are no problems with the above checks, it is recommended to contact telecom customer service for further troubleshooting.
Hello! Hopefully, the following will be helpful to you.
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Hello. There are several reasons why you may not receive a text message: you can check if your mailbox is full, and if so, delete some of the messages; If you still can't receive it after deletion, you can change the phone or change the card to test whether it is a hardware factor; After ruling out the above reasons, you can try to test whether the reception can be received at another location to see if it is the cause of the weak local signal; If none of the above problems exist, it may be related to network functions, please contact us and we will deal with the problem for you as soon as possible.
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