How to refund a mobile phone bought on Apple s official website

1. Return conditions.

1.Returns need to be requested within 14 calendar days from the date of receipt of the item.

2.The item needs to be returned in good condition, and the returned iPhone must come in its original packaging that includes all accessories, manuals, and instructions.

I am not satisfied with the purchase of a new iPhone, how to apply for a return on Apple's official website?

3.If you requested and received a free text invoice, you will need to return it with your goods.

2. Return process.

I am not satisfied with the purchase of a new iPhone, how to apply for a return on Apple's official website?

2.Once you're logged in, you'll see your most recent orders. Please find the item you want to return, click on the order details page, then click "Initiate Return" in the order details, select the item you want to return, and then follow the instructions to schedule a pickup and prepare the item to be returned.

3.If you have more than one item to return, you'll need to place all of them in one box with a packing slip. If you are returning a computer, it is recommended to use the original packaging. If you have already received a free text invoice, you will need to return the invoice with the goods.

If you're in a location outside of the carrier's pickup and delivery area, you'll be told to take the item to be returned to the nearest carrier's location.

3. Check the status of the return.

Visit the order list page to see the most up-to-date return information.

IV. Refund Related.

Apple will process your refund as soon as it receives your returned item and detects that it is correct. The exact time it takes to receive a refund will vary depending on the payment method used at the time of ordering

Things to look out for:

Products can only be returned in the country or region in which they were purchased.

If you purchased your Apple product from another channel, please review the return policy of that channel or platform.

If your transaction fails and the funds are returned, please refer to 1Balance Paid:

Real-time return to Alipay balance, available status; 2.For bank card payment: the refund time is 3-7 days according to different card types (there will be no SMS notification when returning the bank card, please do not refer to whether there is an SMS notification.)

1. Click "Return" at the order on Apple's official website and select "Express Pickup Time", which is generally two days later.

2. Apple notifies EMS to pick up the parcel.

3. EMS SMS notifies you of "coming to pick up the parcel soon".

4. On the day of the "express door-to-door pickup time", EMS will call ** to ask you if you have an Apple device that needs to be returned, and then ask you to prepare the package.

5. The courier calls ** to ask for your address, and then waits for him to pick up the parcel.

6、a.When the courier picks up the parcel, you can ask him to check the "return number" and give it to him after confirming that it is correct. (Do not disclose your "return number" to the courier in advance).

b.Write your name on the "From" on the EMS list and your mobile phone number on the "** Mobile". Nothing else is left to fill in, as the "Return Label" already states.

c.Remember to keep the bottom list, there is a 13-digit number in the lower right corner of the bottom right of the bottom list, which is used to check the delivery status of the package. In the upper right corner of the bottom list, there is an official website query of EMS**.

d.Please do not pay postage.

On Apple's official website, go to My Account on the Orders page and click on the request to cancel the order to get a refund.

<>4. Finally, click the cancel order button in the order to continue on the cancellation order page, click the submit button to know that the request for order cancellation is successfully submitted, and Apple will return the full amount of the purchase to the bank card paid at that time within 3-5 working days. High Hall.