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If the product is good enough, users will be willing to pay for it.
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Make the product good enough.
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1. Attitude is the most important. No matter how good the product is, it is nonsense that the service attitude is not good.
In general, the service attitude should be manifested as: active and enthusiastic, patient and thoughtful, civilized and polite, and respect for customers.
Active enthusiasm, in the work is manifested as: take the initiative to greet customers, ask customers for help, take the initiative to carry shopping baskets for elderly customers, take the initiative to find demand goods for customers, take the initiative to recommend drugs suitable for customers for customers, smile is the best way to show enthusiasm, smile to complete each shopping needs of customers, not only to meet the material needs of customers, but also to meet the spiritual needs of customers.
Patience and thoughtfulness: sales staff every day is faced with a variety of different personalities of customers, there are many problems in sales, customers need to know, but also want to know, patience for customers to explain and explain, not only to win customer satisfaction, more to win the trust of customers, to win the good word-of-mouth communication effect of the enterprise to the organization, think about what customers think, customers do not expect, sales staff can also help customers think, that is, thoughtful service, for example, when customers need a certain drug ** disease, perhaps take into account the customer's ** In addition to the function, we can also think of whether the *** brought by the drug is suitable for the customer, which is something to be seriously considered for the customer.
Civilized and polite: the cross polite language, "please, hello, thank you, sorry, goodbye", is used flexibly in the work, showing the personal accomplishment and quality of the sales staff, which not only brings noble courtesy to customers and is happy, but also makes our sales staff more civilized, more trustworthy and more professional.
Respect for customers: etiquette is the best way for us to express respect, to respect customers, how to make customers feel that we respect them, just the right way to express respect, is etiquette, our manners, smiles, eye etiquette, these body language subtleties, will bring endless charm, let you show your skills on the stage of the workplace.
2. Let customers believe in their products.
When talking to customers, be honest and sincere.
For those customers who are not highly educated, try to avoid saying that they are graduating or how capable they are.
Sometimes you don't have to say too much to your customers, but when you explain the product to the customer, you must not let him talk about you, and you must not let him give up his trust in your product.
Some customers don't know about the product, so they like to say that it's not good here, it's not good there. You will be disgusted by his words and deeds. Because he had to explain his concerns and his complaints to him clearly. Then he has a more than 90% chance of buying such a product here.
Negotiation is dangerous when the client no longer believes in himself. It is possible to avoid talking too much, what the customer asks, what can be said. There is no longer any need to take the initiative to introduce him.
When he doesn't believe in the product, he must not let customers hate him anymore, then there will be no fun. Either when the customer has no confidence, you can introduce it to the customer by another person, and you must not have confidence in the product.
Don't use foul language or other bad habits when talking to customers. Make the customer feel polite and honest.
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