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Hello, it is a great pleasure to have your question here. Here are some of my thoughts on this issue, and if there are any mistakes, please feel free to point them out. Customer service is available through mobile phones.
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1. The security problem can be found through appeal.
First of all, enter the official website of the mobile phone, click to enter the appeal interface, carefully read the content in the pop-up appeal description dialog box, click on the start appeal below after reading, fill in the pop-up dialog box that needs to be appealed, and click Next;
In the dialog box for selecting the reason for appeal, select Retrieve Security Problem and click Next.
Enter the mobile phone number you are using (no need to register a vivo account) and click Get Verification Code, after getting the verification code, fill in the dialog box, and click Next or Step;
Fill in the registration information according to the information you remember, the red star option is required, fill in the other options as detailed as possible, click Next;
Fill in your identity information and upload the corresponding documents**, click to appeal, wait for the appeal time, the official will make a reply within 3 working days, during the appeal period, you can check the progress of the appeal on the appeal description page, if the appeal is successful, you can reset the password protection question on the reply page.
2. Restore the factory settings and reset the secret protection problem through Bi Changfu.
Open the mobile phone desktop, find the settings icon of the mobile phone desktop and click to enter, find more settings, click Backup & Reset (or factory reset), enter the lock screen password, clear all data, open Find your phone, you need to clear the vivo account password, reset the password after clearing, the user must back up the important data of the mobile phone before the operation, and the privacy data that cannot be viewed will also be cleared.
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Hello, how to deal with forgotten lock screen password:
Situation 1: Forgot the lock screen password but can use your fingerprint or face to unlock your phone:
1. Enter the wrong lock screen password for 5 consecutive times in the password input interface, and after the pop-up "Phone is locked", you can click "Forgot Password" on the screen (if it is a pattern password set, the wrong password for 5 times needs to be at least 4 points and the password entered each time is different);
Note: If the model uses FBE encryption technology, you need to go to the vivo customer service center to unlock it.
2. Click Forgot Password and use the password to change the lock screen password
Note: Both passwords need to be entered correctly to change the lock screen password.
3. If you forget the password, you need to enter the cloud service to enable Find Your Phone, then go to the Phone Settings - System Management More Settings - Backup & Reset Factory Reset - Clear All Data - Clear Now - Enter the vivo account password to clear the data, clear the data and decrypt it, and then re-enter the phone to set the lock screen password;
Situation 2: I forgot the lock screen password and couldn't use my fingerprint or face to unlock my phone
1. Enter the wrong lock screen password 5 times in a row in the password input interface (if it is a pattern password, the 5 wrong passwords need to be at least 4 points and the password entered each time is different);
2. After the pop-up "Phone is locked", you can click "Forgot Password" on the screen and enter the password to change the lock screen password;
Note: Some models using FBE encryption technology do not have the "Forgot Password" option, and do not support unlocking with password problem verification, so you need to contact the customer service center staff to unlock it.
Note: If you can't retrieve the lock screen password through the password, you can send a clear data command by finding your phone (all the data on your phone will be deleted), if you don't have the function of finding your phone, it is recommended that the customer service center deal with it.
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What should I do if I forget my phone password.
1. The first method is very simple, first turn off the mobile phone, and then press the power button and volume button at the same time. At this time, the phone will not enter the boot interface, but will pop up an interface to clear data. Users only need to save the more important data, and then clear other data, then the mobile phone does not save the documents, applications and settings will be cleared, the phone password will also be removed, and then the user only needs to reboot and ** related applications.
2. The second method needs to be assisted by a computer, in fact, many masters will make simple mobile phone toolbox software to help brand users solve various problems. Therefore, if you want to eliminate the password of the mobile phone, you only need to connect it with the computer with a data cable, and then ** the toolkit of the corresponding brand. It is important to note that the kit may be divided into multiple versions depending on the model, so be sure to look for the correct brand and model when using it.
3. The third method is through cloud services.
Clearing the password is also one of the most troublesome ways to operate. At present, most mobile phones have a separate mobile phone, which can be logged in on the mobile phone in fact, but also on the computer. If the phone lock password is forgotten, the user can log in to the phone on the computer and set a new password for the screen lock in the screen settings.
Of course, the premise of doing this needs to be fixed and the password cannot be forgotten.
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I forgot what I could have retrieved.
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1. Enter the wrong lock screen password 5 times in a row in the password input interface, the screen has the "Forgot Password" option, click "Forgot Password", fill in the previously set password answer for verification, and modify the lock screen password;
If you have forgotten the lock screen password and have enabled the Find Device function before, you can try to use another mobile phone or computer to open the vivo cloud service.
Enter the vivo account password - find the phone - clear the phone - click "OK" to reset the phone and erase all the data, thus clearing the lock screen password.
Note: If you have enabled Find Your Phone and the network is stable, you can go to the Vivo Cloud Service webpage - Find Your Phone - for "Data Backup" (only contacts, text messages, schedules, notes and other data can be backed up, and backup**, **) is not supported.
2. If you can't reset the lock screen password by clearing all data, please bring the device, ID card, and proof of purchase to the vivo customer service center for processing. Customer service center address: Enter the vivo official website vivo**app--my--outlet inquiry--select the current province and city for inquiry.
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Tomorrow I will go to the repair shop, and it will be done in less than half an hour for 100 yuan.
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