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If you are applying to Apple for a refund of the App Store purchase, whether you can get a refund is subject to Apple's actual handling situation. You will receive a reply email immediately after submitting the report a problem form, and then you will receive an email reply from a customer service manager in the Apple iTunes Store within 72 hours, and he will tell you directly in the email when you can return your refund, and if you have any questions, you can reply directly to the customer service manager's email, and the refund will be over.
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It is possible to request a refund by:
1. First, click Settings in the desktop of your phone.
2. Then click on Personal Information.
3. Then click on the Apple Store icon.
<>6. Then click Purchase History.
7. Click on a mistakenly purchased software.
8. Click Report Problem.
9. Select I want to request a refund and click Done.
10. Finally, click Submit.
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If you're not satisfied with your iPhone iPad purchase, you can return your iPhone iPad in perfect condition for a refund within 14 calendar days from the date of delivery. Returned iPhone and iPad must come in their original packaging with all accessories, manuals, and instructions.
If you have applied for an e-free invoice, the original invoice will become invalid after the return is completed. If you're making a partial return, an invoice for the unreturned item will be sent to your email or iMessage number once the return is complete.
If you request and receive a paper free text invoice, you must return it with your goods. If your invoice contains non-returnable items, please call customer service after returning the invoice and completing the return refund.
If you are a corporate user and have applied for and received a special VAT invoice, please return the invoice that has not been certified for credit to Apple for subsequent return processing, if the invoice has been certified for credit, please apply for a red letter notice and send a copy of the red letter notice and invoice back to Apple.
How do I return an item? Once you're logged in, you'll see your most recent orders. Please find the item you need to return, click on the order details page, then click "Initiate Return" in the order details, select the item you want to return, and then follow the instructions to schedule a pickup and prepare the returned item.
If you have multiple items to return, you'll need to pack all of them in one box with a packing slip. If you are returning a computer, we recommend using the original packaging. If you received an original invoice as a paper free text, please return the invoice with the item.
If you are located outside of our carrier's pickup and delivery area, you will be told to take the item to be returned to the nearest carrier location. Please refer to the Shipping & Delivery help page to see where our carriers currently offer pickup and delivery.
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OK. If the official store, that is, the official directly operated store, it is 14 days without reason to return.
If you are not satisfied with your purchase, please return the product with the original receipt and original product packaging within fourteen (14) calendar days from the date of purchase (Note: Apple complies with the China Three Guarantees regulations and provides consumers with a longer return service within fourteen (14) calendar days from the date of purchase).
If the product is intact and undamaged, it will be exchanged or refunded only to your original form of payment. For transactions over RMB 1,000 paid in cash or other cash-equivalent payment methods, Apple will electronically transfer funds to a bank account in Chinese mainland within ten (10) business days.
Extended Materials. Please note the following for returns:
1. The software, memory and other media that have been opened can be exchanged in similar products, but cannot be refunded.
2. Custom-configured products (including personalized iPod iPad) cannot be returned or exchanged.
5. Products can only be returned in the country where they were originally purchased.
7. Apple provides security features that can help you protect your product if it is lost or stolen. If these security features have been activated and the phone holder is unable to disable them, Apple reserves the right to refuse to provide returns or exchanges.
8. You agree that it is your responsibility to erase all personal files and data created on the returned product before returning the product. If you wish to retain any files or data created by you, you should back them up yourself before returning the product. Apple is not responsible for any files or data that remain on or erase from the returned Product after the Product has been returned.
Please note that, as an exception, Apple software may be returned within the 14-day return period if you do not accept the license terms and do not retain any backup of the software, including if you do not store it on your computer or other device.
However, if the Software contains license terms and you can read the license terms contained in the Software before removing the seal or sticker from the software media box, the software cannot be returned once the seal or sticker has been removed from the software media box.
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2. Click the "Avatar" icon in the upper right corner and select "Purchase History".
3. Find the item you want to refund and click the "Report Problem" button.
4. Select the "I want a refund" option and fill in ** according to the prompts.
Please note that if you have already ** and used the product, your refund request may be denied. In addition, some apps and products may not be refundable, please refer to Apple's refund policy for details.
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3.Find the request for refund, click "Start" below the request for refund, and there are items that have been recently deducted on the pop-up page of Apple's official website.
4.Find the item that is automatically deducted, click "Report" next to it, write the automatic deduction in the description of the problem, and click "Submit" to automatically recover it.
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