The vivo phone suddenly shows that the vivo interface cannot be turned on

Hello! You can use the volume button to move the cursor to reboot, and then press the power button to confirm to restart the phone.

1. System reasons;

2. Whether the mobile phone battery is charged or damaged;

3. The mobile phone has been bumped and the hardware is damaged;

2. Plug in the charger to charge or replace the mobile phone battery;

3. Contact the official after-sales service or mobile phone repair shop for inspection and repair.

The phone shows a black screen.

It can be handled as follows:

1. Try to force restart the phone to observe whether it is restored, and check whether the power button and volume button are stuck by the protective case.

You can click this link on how to force restart for specific models.

Look at the socks. 2. The new version of the system has improved the compatibility and stability, optimized the performance, and entered Settings - System Upgrade, you can view the system version information. If it's not the latest version, it's recommended to upgrade the experience.

Reset All Settings - Restore, Restore Settings option.

Note: Only the operation "Restore All Settings" will not delete any data or ** files, only restore all the settings of the phone, some third-party application accounts need to be re-logged in, please confirm that it does not affect the use of the software before operating. For the data security of the mobile phone.

It is recommended to back up your phone data in advance to prevent loss. (Access to cloud services.)

Cloud backup of the device.

Backup data type.

System Data - Return - Immediate Backup can back up part of the system settings and desktop layout; Cloud service - data synchronization - turn on WLAN, Bluetooth, etc. to synchronize data to cloud service).

4. If the above methods cannot be solved, please back up your mobile phone data in advance and bring your mobile phone to the vivo customer service center for testing and processing. (Vivo customer service center address query method: enter vivo official website vivo**app--my--outlet query or vivo official website web version--scroll bottom--service support--service network query--select the province and city to query the customer service center address).

Hail, in advance ** consultation center staff, ensure that the staff go during normal working hours, avoid empty running, and pay attention to safety on the way to and from the service.

Black screen reason: the mobile phone is powered off due to poor contact of the copper sheet;

The reason for the weakening of the internal performance of the battery.

Solution: Press and hold the power button for 30 seconds to try to turn on the screen of the mobile phone socks;

Swipe up from the bottom of the screen to bring up the taskbar, and then click one click to speed up the cleaning of programs running in the background;

Go to iButler - Space Management to clean up the cache data of the phone;

The mobile phone can't be turned on, as long as it hasn't fallen, most of them are out of power, charge it for half an hour and then turn it on, if it still can't turn on, it can be sure that the battery is broken to replace the new battery.

Scenario 1: The screen does not turn on when the device is turned on, and the device does not vibrate or react.

Check whether the battery is sufficient, charge the device for more than half an hour, and try to turn it on again;

If the device gets stuck, dropped, or liquid ingress, please take the device to a service center for further service.

Scenario 2: When the device is powered on or forced to restart, the screen does not display.

If the device vibrates but the screen is still black, it is more likely that the screen is faulty, please bring the device to the service center for further maintenance.

Force Restart Method:

Tablet, FunTouch OS and subsequent models: Press and hold the "Power button" + "Volume Down button" at the same time for more than 10 seconds;

Press and hold the top round button for more than 10 seconds to force restart the phone (applicable to NEX 3 NEX 3S);

FunTouch OS previous models: Press and hold the "Power Button" for more than 12 seconds.

Scenario 3: When the computer is turned on, the screen is displayed and cannot enter the desktop.

Force restart the device to try to resume use, how to do it:

1. Tablet, FunTouch OS and subsequent system models: Press and hold the "Power Button" + "Volume Down Button" for more than 10 seconds at the same time;

2. Press and hold the top button for more than 10 seconds to force restart the phone (applicable to NEX 3 NEX 3S);

3. FunTouch OS previous system models: Press and hold the "power button" for more than 12 seconds.

Try to repair the system through the "System Repair Mode".

How to operate: When the device is powered off or restarted, press and hold the "Power Button" and "Volume +" 3 at the same time for 10 seconds before the screen turns on, until the screen displays the word fastboot and then release the button.

Press the volume down button to move the cursor to "Enter Recovery", press the "Power button" to confirm the entry, until the screen displays the word recovery, and the device has entered recovery mode.

In the recovery mode interface, select "Install System Software", and then select "Update the latest version online", and repair the system according to the prompts.

If the above methods do not solve the problem, it is recommended to bring your mobile phone to a nearby service center.

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Note: In order to save valuable time, it is recommended that you call the service center in advance** to confirm the service center business hours, whether the spare parts inventory is sufficient, etc.