What is the position of Software Technical Support Engineer? What are you doing?

Web application development (such as e-commerce platform, enterprise management platform development), desktop application software development (the software developed is mainly applied to Windows operating system), cross-platform software development (the developed software can be used for Linux, Uniux, Windows, mobile phones and other platforms. ), database application development (personnel, product, business and other management system development), OA enterprise application development (** office platform), etc.

The specific job and degree of importance of technical support in different types of companies determine that the career prospects of technical support engineers in different companies will be different. This article is about external technical support, not internal.

IT department. Usually there are external technical support positions in companies with strong technical products, such as software, professional hardware, cloud services, etc. For industries with weak technology, the corresponding position is often called customer service.

As with many other roles, career development depends on both the employer's recognition of your value and your own development plans, and you need to align the two as much as possible. For some companies, technical support is just something that someone has to deal with. But for some companies, they want people to develop from technical support positions to R&D, DevOps, and even architecture, and send talents who are familiar with products, users, and technologies at the same time.

In fact, technical support is one of the most promising and flexible positions, but one of the most traditionally neglected positions. Technical support is the bridge between products, R&D and users, and there will be many advantages in the development of technology, sales, market and products.

marcbenioff

After graduating from USC, he wanted to continue working in development, but his professor advised him to gain some customer-facing work experience, so he found one.

oracle

of technical support work. In his first year on the job, he won the Newcomer of the Year award, and three years later he became the winner.

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The youngest ever.

vp。After that he was in.

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He has worked for 13 years as an executive in sales, marketing, and product departments. 1999

year he founded.

Become a SaaS

A trailblazer in the industry. Arrive.

June 2015

Month to date benioff

The total asset value is:

$3.8 billion. He still is.

oracle

Member of the Board of Directors.

Are you developing software? I'm from the maintenance group. Get acquainted.

The work of the on-site application engineer is mainly to quickly familiarize himself with the seller's products and their applications, guide customers with professional product application solutions, participate in the customer's project design, and provide product technical support. and direct sales; Track top projects and customer opinions, assist sales to do a good job in project registration, and actively cooperate with sales to complete regional sales indicators. Set technical services and marketing sales as one of the work of developing customers and maintaining customers.

2) Technical support engineers are mainly engaged in pre-sales or after-sales technical maintenance, application training, upgrade management, and complaint resolution in the direction of software or hardware, so as to improve customer satisfaction and expand the good reputation of user groups for their own brands. Second, the requirements are different (Cong Yin 1) good electronic circuit analysis ability, proficient in C language programming, and assembly language experience; Proficient in the application of electronic technology, have a solid foundation in electronic circuits, and understand the commonly used topology; Proficient in the use of drawing software, familiar with single-chip microcomputer, electronic product development software and assembly; Experience in the implementation of electronic monitoring system projects is preferred. Good communication skills, self-learning skills and communication skills.

Good verbal communication skills, can guide users to deal with common problems through **; Good writing skills, can record in detail the problem handling skills and analysis methods. Able to work under pressure and team player. Good at learning, high sense of responsibility and professionalism, positive.

2) Trained in project management, marketing and product knowledge. Since it is a professional response to a certain aspect of product or service support, we believe that the support staff should continue to accumulate experience in practice and form a programmatic solution to customer problems. Communication, coordination skills, problem-solving skills, service awareness, team awareness, and ability to endure hardships.

3. Different development directions (1) In the 21st century, the information industry has developed rapidly as the main body of the national economy, and the training of innovative application engineers in electronic information has become an urgent task for economic development. FAE field application engineers are commonly referred to as technical support engineers, including after-sales and pre-sales technical support. Field application engineers need to have 2-3 years of development experience, which is not suitable for fresh graduates to do directly.

They must be trained in project management, marketing, and product knowledge. FAE support staff should continue to gain experience in practice and develop programmatic solutions to customer problems. (2) choose to engage in the technical support engineer industry, is in recent years the social demand is very large, the development prospects are a good direction, from the network system integration to the introduction of national policies such as home appliances to the countryside have provided a broad market space for technical support Huaili, the development of the industry to promote the demand for talents, professional technical support engineers are now the valuable human resources of the enterprise.

Extended Information: The Difference Between Application Engineer and Field Application Engineer (1) Application engineers spend more time working in the laboratory, and field application engineers spend more time running outside, which is equivalent to technical sales. (2) Application engineers focus on the testing and system research of new products, and field application engineers focus on the technical promotion of products.

3) Application.

The main work of technical support engineers is to engage in pre-sales and after-sales technology in the direction of software or hardware, including maintenance, application training, upgrade management, complaint resolution, customer satisfaction, etc., so as to increase the user's good reputation for its own brand.

Become a professional technical support engineer to work in the enterprise for at least 3 years, so that you will have a comprehensive understanding of the company's product line and user group. The understanding of technical support engineers includes not only after-sales but also pre-sales technical support.

However, after participating in the CSR project, you can improve your technical level, improve your adaptability, solve problems, and master the skills of handling complaints with customer mentality. There are more than a dozen IT technical support centers with comprehensive high-standard technical requirements in China, such as Lenovo CSR Technical Support Center, Sunshine and Yulu CSR Technical Support Center, Tsinghua Tongfang CSR Technical Support Center, UFIDA CSR Technical Support Center, etc.

More and more products need an after-sales technical support, such as software and hardware in the IT industry, TVs and refrigerators in the home appliance industry, and some special high-tech fields. It can be said that whether there is a good technical support team has become the key to the competitiveness of products in today's society.

Although the position of technical support in marketing is undeniable, it is certain that there are still many enterprises, especially small and medium-sized enterprises, who pay attention to the sales market and do not pay attention to the stability and construction of pre-sales and after-sales technical support personnel. Therefore, the salary offered is also relatively low, and the turnover of personnel is frequent.