Why can t the tickets bought on Tieyou.com be refunded?

Hello, thank you for your attention to Tieyou.com. During the suspension of refunds for the Spring Festival, you can bring the original valid ID and train ticket used to purchase the ticket to the refund window of the railway station before departure. At present**, the refund function has been restored, and the refund process is as follows:

If you choose self-pickup ticket.

1.If the ticket has not been collected and the time before departure is more than 3 hours, the member name can be logged in and apply for a refund in the "My Iron Friend" and "Train Ticket Order", and the refund service time is 09:00-20:00

2.**Successful, the ticket has been collected or the time before departure is less than 3 hours, you need to bring the original valid ID of the passenger used to purchase the ticket and the train ticket to the refund window of the railway station before departure.

2.For a refund of a delivery ticket, please bring the original valid ID used to purchase the ticket and the train ticket at the refund window of the railway station before departure.

3.The railway bureau will charge a refund fee of 5%-20% for each ticket, so it is recommended that you apply as soon as possible.

It's pitted.,That's a ticket can't be refunded.。。。

If you can refund it, if you don't exchange the paper ticket, you can refund it directly online, and if you change it, you can return it to the ticket office.

Tieyou.com has a special refund column, in addition, big brother, now 12306 has a mobile phone terminal, why do you still use Tieyou.com?

If you don't have to pick up the ticket, contact Tieyou customer service directly for a refund.

After collecting the ticket, you can go to the refund window of any railway station in the country to refund the ticket, and then contact the customer service of Tieyou for a refund.

If you have not collected the ticket, you can contact customer service to refund your ticket outside 3 hours before the train departure, if you have collected the ticket or less than three hours before the train departure, go to the train station before the train departs, and contact their customer service to give you a refund.

Take out the paper ticket to the train station for refund, and if you don't get the ticket, you can directly call the customer service for refund.

If you don't get a ticket, you can refund it online 3 hours before departure, and if you take out the ticket, you can go to the train station to get a refund.

Tieyou train tickets are not official ** of the Ministry of Railways, and you must go to the ticket office of the railway station to handle the refund.

1. It should be handled at the refund window at the station, and the current sales agency cannot handle the refund procedures.

2. If you do not exchange a paper ticket 2 hours before departure, you can get a refund online. If it is more than 2 hours later, or if the ticket has already been exchanged, it can only be processed at the refund window at the station.

Since September 1, 13, the railway department has implemented a new method for refund and change of train tickets, and launched a nationwide refund and visa service for train tickets, and the refund fee corresponding to the whole refund time is to encourage passengers to refund their tickets in advance to determine the itinerary earlier, so as to free up the ticket amount for other passengers.

Echelon refund plan:

If the ticket is more than 48 hours before the departure time of the station on the ticket, a refund fee of 5% of the fare will be charged when the ticket is refunded;

If the ticket is more than 24 hours but less than 48 hours before departure, a refund fee of 10% of the fare will be charged when the ticket is refunded;

If the ticket is less than 24 hours before departure, a refund fee of 20% of the fare will be charged.

Under normal circumstances, if passengers cannot take the bus according to the date and train number specified on the ticket, they can apply for a visa to change the bus 2 hours before the shuttle bus starts, and the change is limited to one time. Refunds need to be made at the ticket window of the passenger terminal. Due to the current independent operation and independent accounting stage of the bus passenger station, many passenger stations do not have the Internet, so the refund and change of bus tickets need to go to the departure station where the bus ticket was purchased for formalities, and it is impossible to handle it in other places or other passenger stations.

The refund fee charged to passengers for refunds at the passenger station is charged according to the following standards:

1. If the refund is made 2 hours before the departure time of the passenger shuttle, the refund fee will be charged at 10% of the face value of the ticket, and the refund fee will be charged at the rate of less than RMB;

2. If the refund is processed within 2 hours of the departure time of the passenger shuttle, the refund fee will be charged at 20% of the face value of the ticket, and less than 1 yuan will be charged at 1 yuan.

3 No refunds or changes will be made after driving.