Mobile broadband failure? How to report a mobile broadband fault?

ps: 10086's service attitude is super good, will ask your questions in detail, and general problems can be dealt with in a timely manner.

If there is a problem that cannot be solved by 10086 complaints, you can call China Mobile Service Quality Supervision **10080 to continue feedback.

2) Press the "2" SMS self-service mode, you will receive a text message sent by "10080", click the link, you can fill in the form through the opened page, and submit the complaint to reflect;

3) Press "9" to directly connect to the manual seat.

Make a complaint. PS: 10080 is China Mobile's service quality supervision**, which plays a role in supervising escalation complaints.

In summary, how to effectively complain about China Mobile? Don't be in a hurry when you encounter a problem, as long as you master the correct complaint method, you can get twice the result with half the effort and solve the problem quickly.

China Mobile's Home Broadband Self-service Troubleshooting Manual.

There are two ways to go down with mobile broadband:

1. Call ** to the installation broadband master.

2. Call ** to 10086 manual service, and transfer to manual service according to the prompts, which will help you record BAI and hand it over to the local DU business hall for processing.

10086 customer service** provides you with professional services such as business consultation, business acceptance, complaints and suggestions on mobile communication 24 hours a day through manual, automatic voice, text message, fax, e-mail, etc.

China Mobile mobile phone customers who call 10086 in China are exempt from mobile call fees (the long-distance fee generated by the call is charged according to the actual charge), answering 10086 calls is free, and other communication company numbers dialing 10086 are charged in accordance with the requirements of the communication company.

Mobile broadband fault** is 10086, dial 10086 and give feedback based on voice.

You can check whether the broadband is stable according to the user manual of the mobile home broadband user

1. Please confirm whether the network cable is normal and the crystal head.

If it is good, and try to plug and unplug the crystal head and try again.

2. Please make sure that the terminal (computer) is working normally, and the virus database is updated in time, and try to shut down the virus for 3-5 minutes before trying again.

3. Please confirm that the NIC is working normally, and try to disable Enable and try again.

Typical cases: 1. The server cannot be accessed.

To test whether this failure affects only one workstation, this can be confirmed by other workstations accessing the server.

If there are workstations with similar failures occurring on the same network segment.

or connected to the same switch, then the subnet mask of this network segment needs to be analyzed.

Whether the settings are correct and whether the switch is working properly.

In addition to this, it is also necessary to see if the server has disabled the service of the workstation in this network segment.

2. When transferring hundreds of megabytes of data, a prompt of "insufficient network resources" appears.

According to the convention, network faults generally do not rule out the following points: network card problems, crystal head is not standardized, network cable problems, network card driver or network protocol.

There are problems, etc. However, according to the fault phenomenon, the above guesses can be ruled out, because if there is a problem in any place, it is impossible to enter the data transmission between the microcomputers, so that it can be judged that the problem should be due to environmental factors.

Due to the large amount of data transmission requires frequent data reading, this requires a relatively stable transmission environment, and when there is interference near the network card, this stable environment will be destroyed.

Generally speaking, it is necessary to talk about burning to ensure that the network card is not inserted in the slot very close to the graphics card, and the graphics card fan generally has a fan, and the graphics card fan will affect the work of the network card, especially when the graphics card is working frequently, the impact will be more obvious.

You can call 10086 to report the fault of mobile broadband repair, or you can consult the mobile service through this **.

If the broadband fails, it is recommended to do the following:

Restart the modem and plug the fiber connector back in before surfing the Internet.

Determine the status of the modem.

Remove the router, create a broadband connection, and reconfigure the router.

If the above methods still do not solve the problem, you can call the local 10086 to report the broadband fault.

I am Longdong Century Green State 1202 mobile broadband failure repair, the repair staff did not repair it and he said I don't have a broadband account, I installed broadband only for a few months and stopped for many days no one cares, I don't know how you arrange?

10086 is the mobile communication network that we often use, and then we will teach you the steps to repair broadband failures.

Tools Ingredients: Xiaomi Redmi10X, MIUI12, SMS 100861, Open your phone and tap the dial icon in the lower right corner.

<>4. Wait patiently after dialing, and press 1 to select Mandarin language according to the voice prompt.

5. After pressing the 1 button, press the 5 button again to enter the broadband service service, so that you can enter the mobile broadband service for broadband fault repair.

Mobile Expedited Crash Lock screen.

Tip 1: Check the power supply.

Check whether the modem and router are connected to the power supply normally, and if not, plug in the power supply. If the power supply is normal, look down.

Tip 2: Check the light modem indicator.

There is no problem with the power supply of children's shoes, but it is still not connected to the network, please see the light cat indicator.

1. Check the indicator light.

Bell ordinary optical modem: Lack of Fiberhome ordinary optical modem, intelligent optical modem indicator processing, go back and add.

The structure of the Bell light cat device is shown in the figure above, and the network cable is generally connected to the first network port. If there is a problem with the network, you can troubleshoot it by following the steps below:

When the LAN light is not on, your computer will display the icon shown in the picture below. At this time, check whether the network cable behind the modem and the network cable connected to the computer are plugged in, and check whether the network cable is in good condition. If it's normal, there may be a problem with your computer's network card.

The optical-off state indicates that the line is normal, and a flashing red light indicates that the line is interrupted. When the light is red, touch the pigtail and the interface to turn off the red light. If it has not been restored, please contact the area broadband maintainer.

Tip 3: Replug the network cable.

Tip 4: Check if you have installed a home router.

If you have a router installed, unplug the modem and the router, wait for 5 minutes, and then restart the computer. If you still can't access the Internet, please remove the router and use your computer to directly connect to the modem to dial up. If you can access the Internet, it means that there is a problem with the router, please contact the computer company or the staff of the store where you purchased the router to deal with it; No, please handle it based on a dialing error**.

If the router is not installed, power off the modem for 5 minutes, restart the computer and try again, but the Internet is still not accessed, please handle the error based on the dial-up error**.

Tip 5: Common Dialing Errors** Handling Steps.

Friends, you have encountered such a situation, when you make broadband dial-ups, there is an error ** pop-up window, and you feel confused. Let's focus on it, tell you a few common ** error solutions, please take notes.

Error 691 Workaround.

As shown in the figure above, when error 691 occurs, you need to check whether your username and password are correct, and note that the username and password are case-sensitive! If the username and password are correct, then I regret to tell you that your broadband may be in arrears, and you need to go to the business hall to use it!

Error 678 651 Workaround.

If you have the above two situations when dialing, the broadband connection may not be normal! Don't worry, here's the solution for you:

1. Check whether the modem is normal, how to check the modem indicator, please refer to the network fault handling process trick 2.

2. If the modem is normal, power off the modem for 5 minutes, and then restart the computer.

Mobile broadband generally does not have its own landing server, so the turnover of China Unicom or Telecom landing server, and it is a shared bandwidth. Usually, when there are few people, it is 10m, but if there are many people, if you use it at the same time, it is not 10m, and even 1m cannot be reached.

What are the causes of unstable internet speed and how to fix it:

Home cable broadband home broadband is generally ADSL dial-up broadband, or fiber to the home (FTTP) broadband, some large cities have been generally transformed into fiber to home broadband, the network speed is faster than ADSL, if the network speed is slow or unstable, or even dropped. The first choice is to determine whether it is a problem on the side of the network operator (telecom or Netcom, etc.), including the operator's computer room problem, as well as the line problem from the computer room to your home, which belongs to the operator's side of the problem, which cannot be solved by yourself, and needs to be solved by calling the operator.

It is also likely to be a problem with your own broadband cat or computer, and the virus in the computer will also have an unstable network speed, which can be solved by antivirus or reinstalling the system, and there is a problem with the hardware and driver of the computer network card, which will also lead to unstable network speed, and you can replace the new network card or update the network card driver by yourself.

If there are multiple computers sharing the Internet, someone is a**or watching** a movie, it will cause other users' network speed to be unstable or blocked, and this situation can be solved by turning on the flow control function in the router. If a wireless broadband computer or mobile phone uses 3G wireless broadband Internet access, it is not surprising that the network speed is unstable, because now whether it is telecom, mobile, or Unicom, the 3G wireless network coverage is still very low. The 3G signal is too weak, and the network speed will be unstable, and then there is the peak period of Internet access at night, the 3G wireless network speed is very slow and unstable, which is caused by network congestion, and there is no way to solve it.

If the user is using wifi wireless broadband Internet access and the network speed is unstable, it is necessary to check whether the wireless router is not performing well, or there is a problem with the setting, and you can change the wireless router product or reset the router to solve the problem.

If the mobile network fails, you can first confirm whether it is a problem with your home router, and after you eliminate it, you can contact customer service and ask them to help restart the network in the background, if it can't be solved, then you can only report for repair.

If there must be a network obstacle, then you can apply to someone from the mobile company to solve it, because it is possible for someone from the mobile company to solve these tasks.

Dear users, Hello China Mobile's broadband signal disappears for the following reasons: 1. China Mobile's broadband is in arrears, and the recharge broadband fee can be reused; 2. Broadband failure, such as line interruption; 3. If the transfer facility of the network fails, it is recommended to replace the equipment and try again. 4. You can call China Mobile customer service for troubleshooting.

Mobile broadband failure** is 10086, dial 10086 and feedback according to the voice of the service trace.

Mobile broadband fault repair** is 10086 is also a national service **, directly connected, according to the operation prompts fault repair can be, generally within 24 hours the maintenance personnel will call you **door-to-door maintenance.

Broadband troubleshooting.

1. Check whether the modem light is normal.

First of all adsl modem is not"Sync"Synchronization is a sign that ADSL modem works normally, if modem is not synchronized, it is absolutely impossible to dial up the Internet, generally check whether modem is synchronized to see whether the modem's synchronization light is on (not flashing).

2. Check whether the network card light is normal.

The network card light is a sign of the connection between the ADSL modem and the computer network card, if it does not light up, it proves that there is a problem with the connection between the modem and the network card, to check whether the network cable and the modem, the network cable and the network card are loose or wrong, you can try to plug and unplug or replace the network cable several times.

3. Check whether the account password is entered correctly.

If you confirm that your ADSL modem status is OK, but you can't dial up the Internet, make a note of the post-dial error** and error message. Note: One of the error messages is a password issue.

For example: prompt you to re-enter the password, or prompt"login fail"In this case, first check whether there is a problem with the account writing, and pay attention to case sensitivity.