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There are many reasons for the black screen, system issues, software conflicts. If the screen is damaged, it will be illuminated as a black screen.
We recommend that you try the following:
1. If the screen is black all the time:
You can remove the battery and press the power button again to turn it on. If the fault persists, it is recommended to send the phone to the nearest Samsung service center for testing.
Second, if it is sometimes black:
1.It is recommended to uninstall the third-party plug-in program that operated before the black screen.
2.Back up your phone's data (**book, SMS, multi** files, etc.), and restore factory settings (Settings - Privacy Reset - Factory Reset).
If the problem persists, you still need to bring the purchase invoice, warranty card and machine to the Samsung service center, and the engineer will inspect the machine and deal with it.
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The reason why Samsung phone goes black directly after turning on is: system failure.
Solution: Press and hold the power button + volume down button in the shutdown state to enter recovery mode, select wipe cache partition, and then select reboot system now to erase data and restore factory settings.
The specific steps to solve the black screen directly after the Samsung phone is turned on are as follows:
Turn off your phone, and then press and hold the volume up button + home button + power button at the same time;
When the screen lights up, you can release the volume up button, home button and power button, and the phone will enter recovery mode.
Click [Reboot System Now].
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If your phone shows a black screen, there are many reasons, system issues, software conflicts. If the screen is damaged, it will be illuminated as a black screen, so it is recommended to try the following operations: 1.
If the screen keeps black: Press and hold the power button for more than 10 seconds, and try to turn the device on or off again. If the fault persists, it is recommended to send the mobile phone to the nearest service center for testing2.
If it is sometimes black: 1It is recommended to uninstall the third-party plug-in program that operated before the black screen.
2.Back up your mobile phone data (**book, short message, multi** file, etc.), restore factory settings, if the problem still exists, please bring the purchase invoice, repair card and machine to the service center, and the engineer will check the machine and deal with it.
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Restart the phone, go directly to the system after powering it on, and detect the settings.
1. First of all, make sure that the provincial software is not installed. Then unlock the screen, swipe the screen from top to bottom and find out the settings menu.
2. Click the gear-shaped setting button in the upper right corner of the pop-up menu.
3. Then click on the settings to turn off the power saving mode, and then click the "Display" button in the device.
4. Click on the screen to automatically close the screen and set the time to 30 seconds.
5. If the phone still has a black screen, please uninstall the installed power-saving and power-saving Android app and then see if the phone returns to normal.
If the above methods cannot solve the problem, it is recommended to send it to the after-sales service center for maintenance.
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The phone shows a black screen for many reasons, system issues, software conflicts. If the screen is damaged, it will be illuminated into a black screen, and Samsung mobile phones generally recommend the following steps to troubleshoot and deal with it:
1. Press and hold the power button and the down volume button at the same time for more than 7 seconds, and try to turn the device on and off again.
2. Connect the charger to see if there is a charging display, if there is a charging prompt, you can charge it for a while and then turn it back on.
3. If you can operate the phone after restarting or charging, uninstall the third-party plug-in program that was operated before the black screen.
4. Back up your phone data (**book, short message, multi** file, etc.), and restore factory settings.
If the problem persists, please bring the purchase invoice, repair card and machine to the service center, and the engineer will check the machine and deal with it.
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Hello: It is recommended that you click the home button or power button after turning on the phone to see if the screen is lit up, if the problem still exists, it is recommended that you bring the purchase of three packs of vouchers to send the mobile phone to the nearest Samsung service center for testing, the specific service center address please visit:
Have a great day!
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